The hotel is not as large as other Centara hotels I have stayed at before but this was a good point. Check in was very smooth and the staff very friendly and easy to deal with, nothing is a problem for them. There is a young Swiss lady at reception who is very helpful with recommendations as to what to see in the area. The room I stayed in was room 5301' which was on the third floor overlooking the pool. The advantage of this room is it has a shade roof that comes out over the verandah protecting it from the heat of the sun. Some people have complained about the noise of the children and the water slide but I did not experience this and my room was overlooking the slide, but then I did not spend a lot of time in my room other than sleeping at night. The pool access rooms are very nice, however, if you had small children who don't swim well and are not over 1.2 metres tall ( be depth of the pool) I would not recommend as the gate to the pool is not child proof. Pool access rooms closest to the water slide are numbered 51xx to 5100 the latter being the closest so if you are not kid friendly recommend pool access rooms 3105 to 3109 furthest away. There are also pool access rooms in between numbered 4105-4108. Rooms above the restaurant are numbered 12xx. The beds are comfortable and the rooms kept very clean. The hotel is just over a year old so everything is in good working order. There is a good hot water supply in the bathroom which is not always the case in Thailand, never lost hot water during the stay. Breakfast should please everyone with eggs and omelettes made at the egg station, four varieties of cereals, two kinds of yoghurt, fresh salads, a variety of breads, bacon, baked beans, a Thai dish, fried potatoes, pancakes, a selection of jams (no honey), a selection of muffins/brownies. There is also a selection of sliced fresh fruits, cold meats and cheese, which is kept in refrigerated cabinets.
The kids play room has great things for kids to play with.
Beach Mats can be borrowed from reception and beach towels are provided at the pool which can be taken on day trips and to the beach. However the two local beaches are not appealing and suggest going to Railay Beach for a day trip which cost 100 bht each way by long tail boat from Ao Nang Beach. Tip though, buy a one way ticket each way. They require a minimum of eight persons before they leave each way unless you are prepared to pay the extra. We had to pay 200 bht each on way back as we did not want to sit around waiting for others to turn up to go home.
We used Krabi shuttle from the airport and return which I highly recommend. Bookings were done on their website and further emails to them was very easy communication. The drivers were very good drivers and the cars in excellent condition with working safety belts. Check out the prices on their website as varies depending on size of vehicle is required.
I also highly recommend going on a Hong Island tour. The company we used was Photo Travel which we book at one of the tour counters in the Main Street. The speed boat was a good choice as it only took about 20 minutes to get there. It stops at four destinations and lunch was supplied ( rice, green chicken curry, stir fried veggies and a piece of fried chicken). Afternoon tea was fresh watermelon, pineapple and a slice of cake.
Another place to visit is Emerald Pool and Hot Springs. We hired a taxi just down from the hotel before the corner. Ask for Luk (pronounced luck). He has a very modern clean car with safety belts that work. We paid him 2000 bht for the day from 8:30-4:30. He recommended going to Emerald Pool first which is opposite to all the tour companies and then To the Hot Springs. This worked to our advantage. It is only a 800 metre walk from the car park to the pool which is a great temperature and the extra 500 metre walk to the blue pool is worth the walk although you can't swim in the blue pool.
The restaurants we found that had good food was Swiss Chalet across from hotel, Saba Steak House (go to end I'd street and turn right about fifty metres), Blue Mango, Chaba and Echo. The Echo is roof top with music at 8pm. Recommend you try chicken and cashew nut in taro basket. The Italian restaurant next door makes good wood fired pizzas too.
Tuk tuks costs 20 bht per person to anywhere in town and can be found right outside the hotel. There is Poppeys minimart right across the road and laundry costs 50 bht per kilo. Some places a little further down the street are a little cheaper.
I could not find a good massage place. Tried three but they all wanted to squeeze the hell out of me to the extent the last one I ended up with bruises even thought I tried to explain gentle oil massage. The only good massage which was truly relaxing was on the beach at Railay, ask for Va.
I don't recommend the weekend night market at Krabi Town it's not worth the taxi fare it costs to get there, same for Big C or Tesco unless you know there is something there you really want.
Hope I have helped you plan your trip to Krabi. Enjoy.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.