I went here with my husband on the two last days of our week-long honeymoon. We were really looking forward to arrive and relax here, since we splurged a lot of money for the private villa. When we first got here, we were completely swept off our feet - it looks exactly like the pictures, the villa was in perfect condition - at least at first glance.
The staff who brought us over to the room left in a hurry without even showing us where to place the key card - which wouldn't have been a problem if it wasn't at the other side of the villa. We had to discover ourselves that the keys weren't meant for the front door, but for the side door instead. One of the three air-conditioners wasn't working so we called the receptionist, and they sent an employee who can barely speak English. We then somehow figured out that all the private villas now have only two functioning airconds - which wouldn't have been an issue if they had just told us beforehand. The jacuzzi didn't have hot water so we were freezing cold when we tried it out. In contrast, the shower has this bar of metal that gets really really hot when you're showering with hot water, that it literally burned my arm when I accidentally bumped into it.
Breakfast was a delightful selection of food, but the staff was inefficient and unfriendly. They took a long time to clear our table and let our empty plates fill the table. I went to the reception to ask about the resort's spa services but the employee was in the middle of a friendly conversation with his friend, so he answered half-heartedly, and then called me back as I was leaving to give me a brochure for the spa.
The resort is located in the more upscale part of Ao Nang; it's close to the bars but a bit further away from all else - this isn't really a problem, you can always take a tuk-tuk or walk the extra mile, Ao Nang isn't a large place at all.
All in all, I would still recommend this place for how beautiful it is, but they seriously need to train their staff better. The standard of their staff doesn't match how exclusive the resort is, at all.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.