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“lovely spot” 4 of 5 stars
Review of Aonang Phu Petra Resort, Krabi

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Aonang Phu Petra Resort, Krabi
4.5 of 5 Resort   |   521 Soi 11 Moo 2 Tumbol Aonang | Ampur Muang, Ao Nang, Krabi Town 81000, Thailand   |  
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Ranked #3 of 83 hotels in Ao Nang
phoenix
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
“lovely spot”
4 of 5 stars Reviewed September 22, 2013

This was a very nice resort. Clean, nice staff, good breakfast, large attractive rooms. FAB pool. Definitely not walking to beach, but can walk from hotel shuttle drop off. Ao Nang is not a very interesting town at all, but this hotel was a great place to stay. However, dinner at hotel restaurant was bland and overpriced. Eat at the Esan restaurant across and a bit closer to the beach from the McDonalds. Breakfast was good however.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vipada, General Manager at Aonang Phu Petra Resort, Krabi, responded to this review, October 5, 2013
Dear our valued guests:

We are so pleased to know that you love our resort, especially our rooms, breakfast and pool. For your observation on our F&B's price, please to be noted that it is a competitive price with other hotels/resorts's of the same category. Your opinion is what we are eager to listen. Thank you for leaving this comment for us.

Thank you again, for your honest feedback. We hope to have the pleasure of serving you again in the future.

Best regards,
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523 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 18, 2013 via mobile

Pros-Huge room, love the bath, the scent is a bit too strong after burning for a while, so just blow if off.
Cons-limited breakfast selection, small pool, location a bit far to walk out to town (hence we had to wait for the shuttle bus provided by hotel-depart from hotel almost every hour but returning to hotel about 2hrs gap)

  • Stayed September 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vipada, General Manager at Aonang Phu Petra Resort, Krabi, responded to this review, September 21, 2013
Dear our beloved guests:

We sincerely appreciate your kind review. We are happy to hear that you love our spacious room, our bathtub and the scent of lemongrass in room. Sorry for the scent to be too strong. We will soften it to make it alleviated. In addition, thanks for your candor about your comment on breakfast, pool and our location. For the breakfast, we did improve it to make it more variety and will keep an eyes on it while listening to our guests' feedback and make it a following up scheme. For a pool, we are a small 25-villa boutique resort so our pool is might fairly suit for the numbers of our guests. We are sorry that a pool might not as big as you imagined. For your review on our location, we stress on privacy, relaxing, safety place with the best services delivery that you might hardly find a place like us on the beach. Our shuttle bus however leaves free of charge every hour (there are 5 trips for returning to the resort) and take not more than 5 minutes by our shuttle bus to the beach or centre of Aonang.

Thanks again for your review. We always listen and welcome any feedbacks. Those are the rewards to us to continue doing a good jobs for our beloved guests.

Best regards,
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Preston, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 16, 2013

We stayed here Christmas Day 2012! It's a very quiet and secluded hotel, tucked away in the mountains but only minutes from Krabi town on a tuktuk! It was arefeshing stay after a busy few days in Phuket. The hotel was warm and welcoming and the rooms were amazing! They were so clean and fresh, it was really relaxing! The rooms were HUGE too! We ordered room service a few times, the food was delicious and the waiters were very friendly! The resort was very quiet but that didn't put us off as we were there to relax!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vipada, General Manager at Aonang Phu Petra Resort, Krabi, responded to this review, September 20, 2013
Dear our beloved guests:

We want personally to let you know how gratifying it was to receive your kind support,especially please to read your kind words about us. It has been really good to know that you felt warmest welcome and you love our relaxing place, our food and our staff. We are please to welcome you back here to celebrate together the X'Mas 2013. It should be a very wonderful and memorable moment to have you with us on this special occasion in year 2013 too. Hope this will come true.

We look forward really to your return this X'Mas 2013. See you.

Best regards,
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Nottingham
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 14, 2013

The hotel itself was really nice, great pool and view of the mountains. Rooms were large with a nice bathroom and amazing big bath! However, the air con was so loud to the point we could not have it on resulting in the room being very hot. The bed was also very hard contributing to poor sleep quality. Staff where all lovely and very friendly! Location was fairly far out from centre if you walked but the hotel runs a free shuttle service every hour and only takes about 5mins.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vipada, General Manager at Aonang Phu Petra Resort, Krabi, responded to this review, September 20, 2013
Dear our beloved guest:

Please accept our thankfulness on your loving us on property (a pool, a view and our spacious room) and for your praise on our friendly staff. We are glad to know that you are happy for all our facilities and services delivery to you. Please, however, accept our apology for making your stay a bit annoying with uncomfortable bed and a nosied given from AC. For tough bed, you can ask our GSA at Front Desk for a mattress covered on top. For a noise you heard from AC, please let us know in which it takes not more than half an hour to fix it. FYI: It's somehow possible that it generates a normal noise (in Thailand), but there are numbers of our guests who are sensitive to such noise. In this case, we sometimes try our best but the best we can do might still be called "loud" for our beloved guests. Please, however, believe that we will do as best as we can to give the best sleep quality for our dearest guests.

All in all thank you really and again sorry for any inconveniences caused during your stay. It has been our honest for you to give us your second trust to come back.

Best regards,
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1 review
5 of 5 stars Reviewed September 13, 2013 via mobile

We stayed there for honeymoon 5d4n. Overall the place was very nice. Secluded and full of privacy. The hill view from the lobby is simply amazing. The staffs were also very helpful. Every request were entertained with smile. Other than this, it is already stated in other review.

Special thanks to Miss Kamonrod and others for great service.

If we are to visit Krabi again, we will surely come to Aonang Phu Petra.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vipada, General Manager at Aonang Phu Petra Resort, Krabi, responded to this review, September 20, 2013
Dear our beloved guests:

Let us take this opportunity to thank you for choosing us as your private relaxing honeymoon stay. Thanks for loving our property and for your praise on our staff. We will pass on your message to all team member concerned, especially Khun Kamonrod. We are delighted to fulfill your needs fully and please be assured that we will not stop to deliver the best to our beloved guests.

We are glad to hear that you will return. We look forward to the days you will come back.

Best regards,
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Singapore, Singapore
1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed September 11, 2013

A group of us stayed at the resort for 4 days. Overall, it is a lovely resort with spacious and comfortable rooms along with a great pool view. However, the hotel has a policy of charging guests for soiling sheets, whether intentional or accidental. My friend had a skin condition which caused some blood stains on the sheets while he was sleeping. The service staff asked him to identify the sheets at the front counter after dinner, which was rather embarrassing and asked for a chemical washing fee of over 1,200 baht. Despite numerous requests for the hotel to waive the fees, they only managed to offer a reduced charge. We would have paid the fee if we had willfully dirtied the sheets, but this was a genuine medical condition and it caused the group to leave with a poor impression of the resort.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vipada, General Manager at Aonang Phu Petra Resort, Krabi, responded to this review, September 12, 2013
Dear our beloved guests:

First of all please accept our appreciation on your loving on our property. At the same time please accept our deepest apology that your departure is not a memorable one. We are sorry that the spoiled sheets policy ruined your whole sweetest days and nights with us in your feeling. We felt not so good after you departed and left a note for us in a questionair. In the matter as your friend's case that has skin condition, we will be carefuly aware and understand the situation much more than this. Sometimes we doing our job without the perfect sense in considering what our guests will think in the matter. Please continue to read this as your information.

The policy of charging the spoiled linens has come from that we are the green resort which we will not use any chemical in every type of linen, (first) to save the world and (second) to be the chemical free for our guests. We have a note in a room to inform our guests that we two, the resort and the guests, have a joined feeling in saving the world so the expense of using chemical will be accountable to both parties, us and our guests. Most of our guests don't understand this and pick up the issue as we are trying to charge everything has been dirty and with only this issue that they left with a comment of "very unsatisfactory service". Please note that we don't charge dirty linen but we charge dirty linen with either can not succesfuly getting rid with a normal naturally process, like coffee, blood, tattoo and so on or the linens that have deep stained for 50% or more than that. In some certain cases, as our judgement from the situation, we will skip and charge nothing. We also have a project of donation from this matter in the future. We think it is the great project that we and our guests should feel really proud for a chance to help others who are in need.

Back into your case, we are again sincerest sorry for this matter destroy all the good things you should receive from us along the first step to your checking out date from the resort. We failed to do this on your departure date. Our staff knew the case as you informed but as you did not mention anything about waiving except the price reduction so they don't recognize your thought. They deducted almost the half price for you. Without awareness of your feeling, the management and staff must express our earnest and faithful sorry in lacking a sense to touch your feeling. The way our staff show you the spoiled sheets might be also inappropriate in your feeling. We will make it a better presentation in the case we must charge. However, if it can be, we will be very appreciate should our guests will inform us the special condition, who need closely care or exclusive request, on their arrival thus we can prepare and do it as best as we can upon those requests.

Please forgive us on making your departure unsatisfactory. We promise one thing to use our judgement and a consideration in the situation more carefully. Thank you really to left the comment for us and please to feel better of this explanation. Especially in your case, we felt guilty and that feeling should be lessen from your anger relieving.

Best regards,
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Boston, Massachusetts
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed September 9, 2013

We loved our stay at Aonang Phu Petra! The rooms are HUGE, clean and comfortable. The resort itself is small and friendly. The staff are very helpful . We look forward to a return trip to Thailand someday and would absolutely stay at Phu Petra again!

Room Tip: It seemed to us that all of the rooms are great. Our room was near the road and I was worried about...
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vipada, General Manager at Aonang Phu Petra Resort, Krabi, responded to this review, September 12, 2013
Dear our beloved guests:

We would like to express our sincerest gratitude to your support. Our thankfulness for loving our property and staff. We are thrilled to note that you had all great experience with us. We will share your comment to our team member for their spirit in keep working well on their jobs.

Our honour to note that you will return. We look forward to that dates to come soon.

Best regards,
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Additional Information about Aonang Phu Petra Resort, Krabi

Address: 521 Soi 11 Moo 2 Tumbol Aonang | Ampur Muang, Ao Nang, Krabi Town 81000, Thailand
Phone Number:
Location: Thailand > Krabi Province > Krabi Town > Ao Nang
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Ao Nang
#2 Top resorts Hotel in Ao Nang
#2 Romantic Hotel in Ao Nang
#6 Family Hotel in Ao Nang
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Aonang Phu Petra Resort, Krabi 4.5*
Official Description (provided by the hotel):
Aonang Phu Petra Resort is 4 star where is to be discovered lying just ahead of panoramic mountain view on Aonang Beach in Krabi. The resort designed in contemporary style combining the idea of modern décor and tropical southern lifestyle. ... more   less 
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Also Known As:
Aonang Phu Petra Resort, Krabi Hotel Ao Nang
Aonang Phu Petra Resort, Krabi Ao Nang

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