Dear our beloved guests:

We appreciate that you had it a whole period of perfect stay with us. For your remark on frequecy of free transfer to McDonald, we will take it into discussion to see what we can do. For your comment on high price to charge for dirty bedsheets or towels, this is applicable only when the whole bedsheet or towel is dirty that even chemical can not romove it off. In that case, we need to buy the new ones to replace. Thank you for your kind understanding.

We look forward to your returns.

Best regards,

Dear our beloved guests:

Thank you for giving us your observation. We are really sorry for our staff's information. That information is a good mean but lack of service initiation and efficiency. As you asked her how to get a transfer to Phi Phi Island, She should find a better choice for you; that calling our agency and pick you up here at our resort.

For our staff, we told her already of what and how to find the best choice for our guests when guests ask for help and support. She also passed her sincere apology to you. She is so new here but we believe she can make it a better service initiaion in this nearest time.

Our deepest apology made you upset and we promise to keep improved in the aspect you remarked.

Thank you again for you review and look forward to a chance to serve you again in the future

Best regards,

Dear our lovely guests:

We thank you very much for your feedback on our resort and hospitality. During these times, we are all working really hard to fulfill every need as our property is full booked lately. We are delighted that you have a very wonderful time in every aspect with us.

We promise to keep working hard and keep it as one step beyond as always.

We all look forward to your next returns.

Best regards,

Dear our valuable guests:

We appreciate your very positive review on our room. Thank you that you love our room very much. For what you pointed out mainly to our regulation, please to be informed that such regulation is very normal for every standard hotels/resorts or even for chain ones. I ask your kind understanding that the rules make all the guests stay in our resort happily that they can enjoy their fullest privacy and its serenity.

I will go of each that you raised in here.

- No going in the pool past 8 pm.
You pointed out to the rule that is written on board at around the swimming pool. This regulation is very very normal. Every hotel has this rule, not only us. Definitely, this is for your own safety. No guard is on duty to take care of you after 8.00 pm. That's the source of this rule. However, we are always flexible enough. Just that you ask us. We really can not doubt on every guests' mind of what they want should they don't let us know. Should you really want to swim after 8 pm., please please just inform us.

- No outside drinks allowed at the pool
This rule is also written on the same board. Please understand that this regulation is also very ordinary. We believe you will find the same regulation in other same standard or upper level hotels/resorts. For your own sake, we want to keep to swimming pool clean and clear.

- You receive a lecture when you are shown to your room.
Please do not say it "a lecture". It is our SOP to escort guests to their room. You will not walk and hold a key by yourselves. When you arrived, a key was already attached in your room. On the way to the room, our GSA will inform the information you need to know, such as Opening and Closing time of Restaurant, Breakfast time, Wifi, Free Internet usage, Mini shop, such and such. In your room, they will explain of everything so you stay in room at your fullest convenience and joys. Our effort is to inform guest the necessary information. The only reason of this is for your convenience. Most of our guests impressed of our escorting process. We apologize that our GSA might lack a sense to think over to your reaction of exhaustion and a need of a rest.

- The air conditioner can not be turned down below 24 Degrees
You might have a big misunderstanding here. You can of course turn it below 24 Degrees but we suggest you not to. We suggest, not dictate. This doesn't mean "can not". We do this for your own convenience since a cooling system of ours and yours at home is different. Some guests turn it to be 15 to 17 degrees because they want it to get cold immediately. An experience teaches us to write everything guests need to know down. It is better than to let you know after when the problem already raised. Please please understand that we do it for your full enjoyment and convenience. Even we have technician stand by until very late at night, we are happier to make sure you are happy without any problem incur with you.

- Your reservation is included breakfast
As rechecked your booking, we are certain that you bought Room only (Not included your breakfast). We honour you and honour all the truth. We respect you and all the guests and at the same time respect our pride. What indicate in the voucher is a General Term but if you look carefully or trace back in the system you made a reservation, it will say "Room Only".

- Guests will be charged for soiled linens and towels
Soiled linen is when they can not be washed naturally and we need to put a chemical to make it clean. Hence, don't be worried if you just use all linens normally and appropriately such as removing your make up. We are environmental friendliness Resort. Please understand that we don't want to use any kind of chemical into our linens. If that linens are used inappropriately such as use face towel to wipe your shoes that filled of shoes wax the other days before, which we have met numbers of cases, the whole linens become black and can not be washed naturally. We really need to ask for your understanding in a matter and help us the save the world as well.

We respect and honor you as our important guests. We, as hard working people, serve and do our best in every aspect to ensure you receive the best and outstanding services and hospitalities. You are priority and rules will make you blissful and cheerful in our property. We believe you might don’t want other guests to create a noise and interrupt your vacation, you might don’t want air conditioner to break down when you are having a nicest dream. If look in another viewpoint, you will see our concernedness and goodwill.

A long explanation to this line is to make you understand us. What you review is a bit hurt us as a serious working people. Your kind understand in the above matters will be our highest appreciation.

If you think we can be a choice of yours in your trip, we are all delighted should you return.

Best regards,