We stayed here as a family overnight in mid April 2013. My parents have stayed here before for a number of reasons, mainly for its proximity to Calais, and secure parking (their car suffered an attempted break in whilst in Arras).
We checked in and agreed to meet for drinks in the bar. We also booked dinner in the restaurant with the male receptionist for later that evening.
The hotel, at least what we saw, has a rather androgynous feel to it. The exterior of the building looks grand, but once inside, bar the humorous red everywhere - including chandeliers - you could be in any hotel anywhere in the world.
The food was exceptional. We all had the 40 Euro set menu and all thoroughly enjoyed it. Every aspect of it was delicious, high quality French cuisine. In addition, the morning Continental breakfast was comprehensive and well presented.
So why only 3 stars? Two reasons: firstly, the male receptionist annoyingly presented us with a bill for signature after EVERY round of drinks and at the end of the meal as we retired to our rooms. This was unnecessary and irritating. We were guests at the hotel. He checked us in. He had my fathers credit card swiped. So why a bill at every opportunity? In the end I simply left them on the table and signed before we went in for dinner, and before we retired for bed.
The second fault was with the room, namely a light controlled by a motion sensor in the hallway of the room which could not be disabled. This caused issues because we both got out in the night for the loo and each time we walked along the corridor, the light came on, and shone straight through the smoked glass wall into the bedroom area. In fact, my wife panicked when it came on and hit the light switch...which switched on ALL lights in the room. The main lights in the corridors are fitted with motion sensors for energy saving reasons. I get that. But I simply do not understand why you need one in a room, especially when it cannot be disabled? This led to disturbed nights sleep for both us and my parents.
The other tables for one in the restaurant suggest a hotel for business travellers, so perhaps they can tolerate being harassed for signatures for drinks, and for lights that cannot be switched off. I however, found both of these issues tarnished our stay here. Which is a shame as the food is exceptionally good. A pity.
- Official Description (provided by the hotel):
- Discover a innovative cooking in a refined decoration. This old house of character, will seduce you with its 40 bedrooms all comfort. ... more less
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