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“Food Faultless, Everything else Not Quite So” 3 of 5 stars
Review of Hotel La Maison Rouge

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Hotel La Maison Rouge
3.0 of 5 Hotel   |   374, Route National 937, 62290 Noeux-les-Mines, France   |  
Hotel amenities
Ranked #1 of 1 Hotels in Noeux-les-Mines
East Midlands
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
Reviews in 28 cities Reviews in 28 cities
34 helpful votes 34 helpful votes
“Food Faultless, Everything else Not Quite So”
3 of 5 stars Reviewed April 21, 2013 via mobile

We stayed here as a family overnight in mid April 2013. My parents have stayed here before for a number of reasons, mainly for its proximity to Calais, and secure parking (their car suffered an attempted break in whilst in Arras).

We checked in and agreed to meet for drinks in the bar. We also booked dinner in the restaurant with the male receptionist for later that evening.

The hotel, at least what we saw, has a rather androgynous feel to it. The exterior of the building looks grand, but once inside, bar the humorous red everywhere - including chandeliers - you could be in any hotel anywhere in the world.

The food was exceptional. We all had the 40 Euro set menu and all thoroughly enjoyed it. Every aspect of it was delicious, high quality French cuisine. In addition, the morning Continental breakfast was comprehensive and well presented.

So why only 3 stars? Two reasons: firstly, the male receptionist annoyingly presented us with a bill for signature after EVERY round of drinks and at the end of the meal as we retired to our rooms. This was unnecessary and irritating. We were guests at the hotel. He checked us in. He had my fathers credit card swiped. So why a bill at every opportunity? In the end I simply left them on the table and signed before we went in for dinner, and before we retired for bed.

The second fault was with the room, namely a light controlled by a motion sensor in the hallway of the room which could not be disabled. This caused issues because we both got out in the night for the loo and each time we walked along the corridor, the light came on, and shone straight through the smoked glass wall into the bedroom area. In fact, my wife panicked when it came on and hit the light switch...which switched on ALL lights in the room. The main lights in the corridors are fitted with motion sensors for energy saving reasons. I get that. But I simply do not understand why you need one in a room, especially when it cannot be disabled? This led to disturbed nights sleep for both us and my parents.

The other tables for one in the restaurant suggest a hotel for business travellers, so perhaps they can tolerate being harassed for signatures for drinks, and for lights that cannot be switched off. I however, found both of these issues tarnished our stay here. Which is a shame as the food is exceptionally good. A pity.

Stayed April 2013, traveled with family
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141 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed April 6, 2013

Stayed here to be close for a return ferry to the UK via Calais, room large and characterless, dark flat-pack type furniture, nothing on the plain white walls, bathroom fan stayed on all night, no kettle in the room.
Restaurant pretentious ( a "whispering" restaurant), slow poor service with tiny portions. Starters included monkfish (3 small pieces for 15 Euro's) and main courses around 30 Euro's for a few small pieces of duck or a thin piece of Sea Bream. We ordered wine by the glass and the waitress had to check that we wanted a red or a white even if we ordered a wine that by definition would be one or the other eg sauvignon blanc. Total cost 178 Euro's for 2 courses each for a family of 4 with 4 house glasses of wine and 2 coke's.
We decided to miss breakfast with it's price of 48 Euros for a family of 4, and didn't have desserts either as the cost would have escalated.
We were aware of the cost before booking and expected a "fine dining" experience as others have suggested. This was nothing like that and left us feeling ripped off and very disappointed.

I would advise other travellers to avoid this hotel and stay elsewhere.

  • Stayed April 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bexhill-on-Sea, United Kingdom
Top Contributor
62 reviews 62 reviews
20 hotel reviews
Reviews in 31 cities Reviews in 31 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed March 24, 2013

We have stayed in this hotel several times. Maison Rouge has been fabulously renovated, very well thought out with everything at your convenience. The fantastic chef is the owner and you can tell he has had a lot of experience from his father, who owns the Chartreuse de Val Esprit in Bethune, who is also a magnificent chef. The beautifully decorated red restaurant is a perfect stay for all you romantics, but not just for the romantics! The food is out of this world. The breakfasts are fabulous. Beautiful array of home made food. Well worth a stay.

Room Tip: All the rooms are excellent.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sint-Niklaas, Oost-Vlaanderen, Belgium
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 19, 2013

We choose this hotel because it was so close to the new Louvre in Lens. The rooms are very nice, the breakfast good and dinner excellent. The restaurant of the hotel is very warm and modern decorated. We will turn back !

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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LONDON
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 25, 2013

Probably my best meal ever at this enjoyable stopover in the snowy February weather. The rooms
are always warm and comfortable and this time the food was exceptional. I had the daily special which was Duck Confit , as Michael Winner would say it was "memorable" !
Do stay here instead of boring Calais is close by and great (and better value......)

Room Tip: Tell them I sent you
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Algarve
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 24, 2013

Stayed 1 night here on our way back to Spain from UK. An hours drive from the Channel Tunnel. room was spotlessly clean, staff very friendly and attentive. We had dinner in the restaurant which was superb....couldn't fault it. The restaurant attracts diners from the local area....also a good sign. The meal and wine was certainly a Fine Dining experience....highly recommended.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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UK
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
Reviews in 26 cities Reviews in 26 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed November 15, 2012

I stayed here while on a working trip many years ago, when it was a distinctly run-down and gloomy place. But no longer! Having read a few glowing reviews on TA, I decided to give it another go - and I was really glad I did. It's an old brick house set in its own walled garden, in the centre of an old coal-mining town. It must have been the mine-owner's house originally, as it's quite grand.
The bedrooms are all in a new wing that has been built on since my last stay, and are modern, efficient, with minibar, safe, hairdryer, free wifi connection, and plenty of power points.
The evening meal was SUPERB! I stayed on a Sunday night, so feared it might not be great. The set three-course meal (with a choice between two dishes for each course) cost 40 euros, which I thought sounded a lot. But it was of such quality that I would go and stay there again just to have the pleasure of dining there.
The staff were delightful. Someone even carried my suitcase to my room; I can't remember the last time that happened to me!
It's a good place to stay en route to or from Calais, but also for visiting World War I battlefields, and other places of interest. (Modesty forbids me from mentioning a good guidebook!)

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel La Maison Rouge

Address: 374, Route National 937, 62290 Noeux-les-Mines, France
Location: France > Nord-Pas-de-Calais > Pas-de-Calais > Noeux-les-Mines
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #1 of 1 Hotels in Noeux-les-Mines
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel La Maison Rouge 3*
Number of rooms: 40
Official Description (provided by the hotel):
Discover a innovative cooking in a refined decoration. This old house of character, will seduce you with its 40 bedrooms all comfort. ... more   less 
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