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“Very Well Run Hotel in Beautiful Suffolk Village” 5 of 5 stars
Review of The Crown & Castle

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The Crown & Castle
3.0 of 5 Hotel   |   Market Hill, Orford IP12 2LJ, England   |  
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Hotel amenities
Ranked #1 of 1 Hotels in Orford
Certificate of Excellence 2014
Top Contributor
77 reviews 77 reviews
38 hotel reviews
Reviews in 39 cities Reviews in 39 cities
53 helpful votes 53 helpful votes
“Very Well Run Hotel in Beautiful Suffolk Village”
5 of 5 stars Reviewed July 8, 2014 via mobile

A professionally run hotel and restaurant. Clearly a lot of thought has been put into the smallest detail, this combined with the visible and hands on management makes for an enjoyable experience. Lovely bedroom (no. 1) with a great view of the river and sea beyond. A very pleasant dinner is served in their restaurant and a good breakfast with high quality local ingredients makes for a memorable stay. The in room information about the local area was very useful.

Stayed July 2014, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Props3, Owner at The Crown & Castle, responded to this review, July 9, 2014
Thank you so much for your very kind report - particularly welcome as you are such an experienced traveller. We are very pleased you enjoyed your room, the food and, of course, the village itself. Orford is a very special place and it is always lovely when people recognise its unique ambience. Thank you again.
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547 reviews from our community

Traveler rating
    422
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    22
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (153)
Date | Rating
  • English first
  • Any
English first
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 29, 2014

Where to start? It almost goes without saying that the food is outstanding. The only problem was seeing the agony on my husband's face as he tried to decide between three equally tempting main courses! I'm a non- meat eater and the fish was so good that I ended up eating it twice a day - try the undyed smoked haddock. I'm sure that real veggies would be offered far better fare than usual. As they say, you only have to ask.
The rooms are very comfortable and pleasingly plain. Can't be doing with ruffles myself.
Probably the best feature is the lovely staff; all friendly and helpful without being intrusive.
I'm disabled (ambulant - probably not best suited to a wheelchair user, but always check) and met with courteous assistance which was in no way officious - fellow wobblies will know what I mean!
So will certainly come back again - highly recommended

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Props3, Owner at The Crown & Castle, responded to this review, July 9, 2014
Thank you so much for your lovely review, not least the eye-catching title! We are delighted that you enjoyed the food (especially the fish - it is something we actively promote, being on the coast), rooms and service. It was a delight to look after you and we hope to see you again soon.
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Sussex
Top Contributor
115 reviews 115 reviews
41 hotel reviews
Reviews in 61 cities Reviews in 61 cities
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed June 16, 2014

We stayed here for 2 nights to play golf as well as visit the locality. I had tried to book other places but none looked as good or weren't available so I went with the TripAdvisor feedback despite the rather high price for B&B. Well, it was delightful! The place is charming; our garden room was comfortable with a nice terrace to soak up the evening sun with a suitable sundowner. The village of Orford is also a lovely environment. The hotel breakfast was excellent - superb fresh fruit salad and juices followed by a great cooked breakfast with breads & continental pastries. We elected to have dinner on the first night and this was good enough to return for the second evening when the menu had advanced a little to give returnees a few new choices.
The staff were excellent, making sure all your guest needs were met without being over attentive. It was this style of unpretentious attention to the most important aspects of the stay that led to my comment above. Although it cost me more than some similar places I left feeling well satisfied. Many guests appear to return and, you know what, I reckon we will too as it was so good, just like it said on the tin.

Room Tip: Our garden room was fairly large, comfortable & peaceful and faced the evening sun.
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Props3, Owner at The Crown & Castle, responded to this review, June 22, 2014
So glad you like our tin! Thank you very much indeed for taking a chance on us. We are delighted everything came up to standard, from the village itself to breakfast, dinner and our staff. I know we are not cheap but I am pleased you recognised we are good value. (It's very difficult to provide good service at low cost, because wages are the biggest overhead and we like to pay our nice staff properly!) We hope we will be able to welcome you back in the future and thank you again for your very kind review.
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Bedford, United Kingdom
1 review
5 of 5 stars Reviewed June 12, 2014

Returned last week from another break at the C&C, never fails to hit the spot for us in respect of everything that matters to us: delicious food and drink; most pleasant authentic staff; comfortable rooms; delightful setting and ambience; enjoyable walking on the doorstep; and places of interest nearby. As a retired couple we explore other places, but there is something special about the C & C that always draws us back.

Room Tip: We have tried most of the house rooms and the apartment, we enjoy them all, but for good value Room...
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Props3, Owner at The Crown & Castle, responded to this review, June 16, 2014
Thank you very much for your generous review and all the various compliments about the staff, food, room, setting and nearby places to explore. We are delighted that you like so many facets of the C&C and continue to return. Thank you again - your comments are much appreciated.
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Wickford, United Kingdom
1 review
4 of 5 stars Reviewed June 11, 2014

My wife and i wanted a quiet weekend away from the busy manic usual life and the Crown and Castle along with the rest of Orford was just what we were looking for. The location was perfect and a stroll to the quay and gentle pub crawl back was ideal. The accommodation was good especially the terrace off our garden room was great for a late afternoon glass of bubbly. The only issue was a misunderstanding on the time we were expected for dinner and felt a little rushed, however Ruth went out of her way to come see us and explain that dinner is served until 9-00 only due to the requirements of the majority of cliental and to our astonishment offered a refund, outstanding service and understanding her customers. We'd definitely return and be on time for dinner. No hestitation in recommending this quaint, slightly quirky but lovely hotel / restaurant with rooms. Thanks for the memories!

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Props3, Owner at The Crown & Castle, responded to this review, June 16, 2014
Thank you very much for taking the time to post your nice review. We are glad you enjoyed the village, service and accommodation. And, thank you, too, for your understanding about our restaurant hours. It's not that we want to rush anyone, we just get worried that even when we are full the restaurant tends to empty out by 9pm-ish and it doesn't feel hospitable for guests to be eating alone. It's probably because of the fresh air and all the walking, but our guests – young and old – tend to keep early hours even in the summer. Anyway, we look forward to welcoming you back, and thank you again.
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Malpas, United Kingdom
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 9, 2014

On what has now become an annual weekend away to celebrate my Wife and Lab's joint birthday we have become very spoilt in the locations which we choose. This year was no exception. Even though we travel with our dog, we expect a high level of comfort and quality. Even though these rooms appear to be played down in reviews and their description, I could not fault ours. There are a small handful of rooms that allow dogs, the Garden rooms, which are staggering distance downhill from the main hotel (we had room 28). Sat out on the small patio area in the sun was fantastic, the room itself very comfortable with everything we needed. It was decorated well and clearly looked after. The bathroom felt modern and was of excellent standard in both feel as well as cleanliness, no mouldy silicone here!
From arrival to departure the service was impeccable. I cannot thank you all enough for making us all feel very welcome. The service was friendly and professional. We never wanted for anything and yet never felt crowded, not an easy feat. Orlando our black lab was treated like one of the customers which is important to us. We had a dog friendly table which was quite private which suited us down to the ground.
The standard of food and drink lived up to the reviews, we loved all of it, even Orlando who had special dog cookies in the room and treats from the staff in the restaurant! The fully a la carte breakfast should be the benchmark for all hotels.
There was no shortage of things to do, plenty of things in walking distance of the hotel but also plenty of things within a short drive, I can highly recommend Snape Maltings and the forest if you fancy a short drive out. The public footpaths leave most others we have used to shame, they are wide, well maintained and have stunning views, starting at the crown and finishing at the castle next to it is perfect. We can't wait to go back!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Props3, Owner at The Crown & Castle, responded to this review, June 10, 2014
Well, I am glad your wife came first in the birthday list!!!! (It's all right, I know that in an emergency my husband would save Teddy before me – dog owners understand these things!)
Anyway, what can we say, except a big thank you for such a wonderful report on the Best Garden rooms, cleanliness and the quality of our food. (So glad you appreciate having an a la carte breakfast rather than a tired buffet. It does mean there can be a little delay on a busy morning but at least the food is worth eating.)
We are also really pleased that you and Orlando enjoy the local area so much and really take advantage of the peaceful, beautiful walks. Thank you again, and we hope to welcome you all back soon.
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Ipswich, United Kingdom
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
Reviews in 31 cities Reviews in 31 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed June 4, 2014

The fact that the 'Hotel Advisor' owns & runs the C&C probably raises expectations unrealistically…but neither the diner nor Ms Watson need to worry because eating at the hotel is a really good experience at all levels.
A very friendly welcome and confident welcome will tell you that you are in good hands from the start. The pleasant, informal but professional staff are very keen to ensure you have all you want. The clever menu (almost everything is available in small or larger portions) and includes a mixture of Italian and British style dishes from Frito Misto Mare, linguine con granchio and carpaccio to steak & kidney pie and kidneys with mushrooms! All presented very prettily and correctly cooked with a deft touch. Local staples such as oysters are always available and puddings are similarly attractive and interesting.The wine menu is nicely varied with a good range for all tastes and pockets.
A very relaxed place to enjoy nice food in the delightful old-world charm of Orford - we'll soon be back and next time make it an overnight stay….

Room Tip: Sorry - only saw the restaurant this time but will definitely check out the rooms next…..
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Props3, Owner at The Crown & Castle, responded to this review, June 10, 2014
I don't think I am ever going to slough off the Hotel Inspector sobriquet despite it being at least 7 years since I presented the series!! I have always considered myself an hotelier/food writer first and foremost, but such is the power of the small screen. Anyway, back to the point: a million thanks for your very kind review. We are really delighted that you liked the menu and enjoyed our food so much And thank you, too, for the praise for our nice, young staff. Of course, Orford is always the star turn as you point out. So, yes, please do stay on your next visit – I don't think you will be disappointed.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Crown & Castle

Address: Market Hill, Orford IP12 2LJ, England
Phone Number:
Location: United Kingdom > England > East Anglia > Suffolk > Orford
Amenities:
Bar / Lounge Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites
Hotel Style:
Ranked #1 of 1 Hotels in Orford
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Crown & Castle 3*
Number of rooms: 21
Reservation Options:
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Also Known As:
The Crown & Castle Hotel Orford
The Crown And Castle
Crown Castle Woodbridge
The Crown & Castle Orford, Suffolk

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