We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“no heating system in the room” 2 of 5 stars
Review of Heritage Hotel Cameron Highlands

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Heritage Hotel Cameron Highlands to your Saves list
Heritage Hotel Cameron Highlands
3.0 of 5 Hotel   |   Jalan Gereja, Tanah Rata 39000, Malaysia   |  
Hotel amenities
Ranked #5 of 11 Hotels in Tanah Rata
Jeddah, Saudi Arabia
1 review
1 helpful vote 1 helpful vote
“no heating system in the room”
2 of 5 stars Reviewed April 28, 2013

when we got into this beautiful high land area we noticed the weather is getting considerbly cold comparing to the weather on the coastal areas, we asked for a good 4 stars room, but we found cockroaches dead on the floors of the corridor next to the elevator, when we rejected this room they said it is a good one with a fan on its ceiling, it is cold for us at that time (1500 meters above sea level). they moved us to another room after argument with hotel manager and owner, this other room is with no airconditioners, if you are cold then use the blankets they told us then you get warmer. they were generous enough to give us a good hair dryer to warm ourselves. this was real different experience for me and my wife.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

328 reviews from our community

Traveler rating
    27
    102
    121
    38
    40
See reviews for
63
136
15
12
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Johor Bahru, Malaysia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 12, 2013

Great Hotel in Tanah Rata. Have a big and spacious room as well as the toilet. We book deluxe room through internet but the receptionist upgrade us to suite room. Have a comfortable stay in this hotel. Walking distance in about 10mins to shop lot. The only bad is the breakfast.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kuala lumpur
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 8, 2013

Had a 1 night stay on 14 April 2013. We got deluxe room at the new wing. The room is big and spacious. It has a balcony for us to enjoy the beautiful Cameron Highland scenery. There is a stain on the carpet but no big deal to us. We got a king bed and a comfortable mattress. The toilet is clean too. The weather for that day was so wonderful. Below 20 degree celcius. Breakfast was fairly good. Nothing to shout about.The usual Malaysian breakfast of nasi lemak, porridge etc. Had a good stay. Would consider to come back but definitely will get the rooms at new wing. Service could be better. Still okay for us.
But one bad side is can hear doors banging and people talking loudly while in the room.

Room Tip: Choose room at the new wing.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 1, 2013

The exterior of the hotel is great, building structure is based on english countryside tudor style and being located on a hill is definitely a plus point. I loved the balcony, it was spacious and I had a splendid view of the tropical rainforest. The room was decent and clean. Service was not great. Staff overall didn't seem friendly except for the guys at reception. When I was about to have breakfast at rainforest restaurant, I saw one of the male staff having an argument with a family of four. The reason people go on holidays is to relax and the last thing I want to view is conflict. Since Cameroon highlands is known for its tea and strawberries, the breakfast was combination of malaysian fare and food consisting of strawberries like strawberry pancakes, strawberry bread pudding. I did enjoy my stay and the view was great but will not go back due to the service.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 26, 2013

We had been there for 2D1N trip last weekend after visit parent’s hometown. After check in, first thing I want to do is taking shower for refreshment but no bath towel. After dingdong bell with reception and housekeeping was told that they run out of towel only available around 4pm.

Room was comfortable and clean, nice view from balcony surrounded with tropical forest. Typical Malaysia hotel breakfast with no surprise.

Overall is a pleasant stay but not so great on the service. First time I need to ask for receipt after check out and they call me at 1pm whether I done my check out when on the way back home, it was done at 9am....

Room Tip: Room at new wing is better. Room check in time 3pm Having breakfast at rainforest restaurant open a...
See more room tips
  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wollongong, Australia
Top Contributor
58 reviews 58 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed March 22, 2013

The hotel looked great on the website, but it become obvious from first checking in our room. Food was left on trays outside rooms, after room service. It sat there for over 24hrs. Rooms felt dingy and dated and needed a freshen up.

  • Stayed April 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 17, 2013

Stayed here during October 2012 for a short 2 days holidays. Its probably is one of the best located hotels close to Tanah Rata town. Ther newer wing is a better choice as the rooms were recently reburbished and its clean. The weather was cool and and many of the good restaurants is about 5 mins drive from the hotel.

We got a steamboat dinner as a part of the package. Steamboat was just okay and there are better ones in the town.

Customer service was reasonably good and we got a forest facing view. Its definately our choice if we're visting Cameron Highlands again.

Room Tip: Ask for the newer wing
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Heritage Hotel Cameron Highlands? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Heritage Hotel Cameron Highlands

Address: Jalan Gereja, Tanah Rata 39000, Malaysia
Location: Malaysia > Pahang > Cameron Highlands > Tanah Rata
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #5 of 11 Hotels in Tanah Rata
Price Range (Based on Average Rates): $
Hotel Class:3 star — Heritage Hotel Cameron Highlands 3*
Number of rooms: 165
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Agoda, Asiatravel.com Holdings, Despegar.com, Odigeo and Tingo so you can book your Heritage Hotel Cameron Highlands reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Heritage Cameron Highlands
Heritage Hotel Cameron Highlands Tanah Rata

Owners: What's your side of the story?

If you own or manage Heritage Hotel Cameron Highlands, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.