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“The outdoor scenery makes up for the flaws in service” 3 of 5 stars
Review of Heritage Hotel Cameron Highlands

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Heritage Hotel Cameron Highlands
3.0 of 5 Hotel   |   Jalan Gereja, Tanah Rata 39000, Malaysia   |  
Hotel amenities
Ranked #5 of 11 Hotels in Tanah Rata
Singapore, Singapore
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“The outdoor scenery makes up for the flaws in service”
3 of 5 stars Reviewed April 1, 2013

The exterior of the hotel is great, building structure is based on english countryside tudor style and being located on a hill is definitely a plus point. I loved the balcony, it was spacious and I had a splendid view of the tropical rainforest. The room was decent and clean. Service was not great. Staff overall didn't seem friendly except for the guys at reception. When I was about to have breakfast at rainforest restaurant, I saw one of the male staff having an argument with a family of four. The reason people go on holidays is to relax and the last thing I want to view is conflict. Since Cameroon highlands is known for its tea and strawberries, the breakfast was combination of malaysian fare and food consisting of strawberries like strawberry pancakes, strawberry bread pudding. I did enjoy my stay and the view was great but will not go back due to the service.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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331 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
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English first
Singapore, Singapore
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 26, 2013

We had been there for 2D1N trip last weekend after visit parent’s hometown. After check in, first thing I want to do is taking shower for refreshment but no bath towel. After dingdong bell with reception and housekeeping was told that they run out of towel only available around 4pm.

Room was comfortable and clean, nice view from balcony surrounded with tropical forest. Typical Malaysia hotel breakfast with no surprise.

Overall is a pleasant stay but not so great on the service. First time I need to ask for receipt after check out and they call me at 1pm whether I done my check out when on the way back home, it was done at 9am....

Room Tip: Room at new wing is better. Room check in time 3pm Having breakfast at rainforest restaurant open a...
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wollongong, Australia
Top Contributor
58 reviews 58 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed March 22, 2013

The hotel looked great on the website, but it become obvious from first checking in our room. Food was left on trays outside rooms, after room service. It sat there for over 24hrs. Rooms felt dingy and dated and needed a freshen up.

  • Stayed April 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 17, 2013

Stayed here during October 2012 for a short 2 days holidays. Its probably is one of the best located hotels close to Tanah Rata town. Ther newer wing is a better choice as the rooms were recently reburbished and its clean. The weather was cool and and many of the good restaurants is about 5 mins drive from the hotel.

We got a steamboat dinner as a part of the package. Steamboat was just okay and there are better ones in the town.

Customer service was reasonably good and we got a forest facing view. Its definately our choice if we're visting Cameron Highlands again.

Room Tip: Ask for the newer wing
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ipoh, Malaysia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 5, 2013

we been there for our honeymoon vacation, the hotel is beautiful and clean and all equipment is well prepared and organized, very comfortable rooms have a beautiful view . The hotel staff also very friendly and helpful. extremely interesting, and we will come back to stay there for our next vacation

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 25, 2013

This Hotel located at on top of a hill and it is very close to restaurant. We stayed at deluxe room , the room is big n clean. The bathroom has shower n tub separately. We love the environment there with fresh air n the small garden. For those traveler with transport you have to walked a distance to reach the hotel or town.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
4 of 5 stars Reviewed February 18, 2013

we been there during Chines new year and i was with my wife & 5 childern and 2 maid with out any booking,we reach there at 5 pm and very lucky to know someone has cancel his booking ,we been there befor and we like the hotel location on top of the hill as well as very close to the restorant and other local shops.
stuff very friendly and food as very good.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Heritage Hotel Cameron Highlands

Address: Jalan Gereja, Tanah Rata 39000, Malaysia
Location: Malaysia > Pahang > Cameron Highlands > Tanah Rata
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #5 of 11 Hotels in Tanah Rata
Price Range (Based on Average Rates): $
Hotel Class:3 star — Heritage Hotel Cameron Highlands 3*
Number of rooms: 165
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Also Known As:
Heritage Cameron Highlands
Heritage Hotel Cameron Highlands Tanah Rata

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