I didn't stay here but my boyfriend was staying here on business through the whole week including Valentines day. I wanted to surprise him but wasn't able to do so in time. In desperation, I called te hotel and was told I could email a note and that they would make it beautiful and send it up to his room. Not only was that done quickly, they also sent up a heart shaped box of chocolates and a water with my letter. He was so happy and surprised and so was I! Thank you Mr. Hanes for making his valentines day a special one.