Booked here for a Mother's day meal. The restaurant was packed which was a good sign, but that's where the positives end. We walked to the reception desk where a waitress pointed at an empty table rather than taking us to our table - the table was at mid-chest level and had clearly been cobbled together to make some extra money on Mother's day. We sat and waited for a waitress to come over and take drinks orders and give us a menu, but nothing happened so we went to the bar for our drinks and went back to reception for menus which seemed to annoy the member of staff who happened to be there at that time (I'm not sure why?). We ordered food at the bar and were handed 6 very grubby trays on which to collect our carveries. We asked about the process for ordering food for our 2 year old daughter and were told a waitress would give us a small plate for her but of course this never happened and when we asked we were given a adult carvery plate.
I have no complaints about the food - it was very good, just let down by the service.
The final straw for us was ordering dessert.....having had no contact from a single waitress up to this point, there was no change here and we had to ask for somebody to clear our table and take our dessert order. 30 minutes passed so we asked a waitress to chase our order...she came back and said it was being made now....another 15 minutes passed so we asked another waitress what was going on, she disappeared into the kitchen and avoided talking to us on her way back out.....another 15 minutes passed and then we got angry with a third waitress who, to her credit finally took ownership of the issue and told us we were next in the queue and would be served within 2 minutes (so clearly the first waitress had lied to us)....10 minutes later our dessert finally arrived. The dessert was very good but we had lost the will to live by this point!
All I can say is...if you want any service (let alone good service), avoid this place at all costs! There seemed to be no concept in the restaurant that they had done anyting wrong and at no point did we ever receive an apology.
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