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“An Awfult Mother's Day Exeperience” 1 of 5 stars
Review of Riverside Inn Saltford

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Riverside Inn Saltford
The Shallows, Saltford, Saltford BS31 3EZ, England
+44 1225 873862
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Ranked #5 of 5 Restaurants in Saltford
Price range: $11 - $24
Cuisines: Steakhouse, Bar, Pub, Family Fare
More restaurant details
Restaurant details
Good for: Scenic view
Dining options: Breakfast, Late Night, Reservations
Bristol
Senior Contributor
24 reviews 24 reviews
12 restaurant reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
“An Awfult Mother's Day Exeperience”
1 of 5 stars Reviewed March 11, 2013

Booked here for a Mother's day meal. The restaurant was packed which was a good sign, but that's where the positives end. We walked to the reception desk where a waitress pointed at an empty table rather than taking us to our table - the table was at mid-chest level and had clearly been cobbled together to make some extra money on Mother's day. We sat and waited for a waitress to come over and take drinks orders and give us a menu, but nothing happened so we went to the bar for our drinks and went back to reception for menus which seemed to annoy the member of staff who happened to be there at that time (I'm not sure why?). We ordered food at the bar and were handed 6 very grubby trays on which to collect our carveries. We asked about the process for ordering food for our 2 year old daughter and were told a waitress would give us a small plate for her but of course this never happened and when we asked we were given a adult carvery plate.

I have no complaints about the food - it was very good, just let down by the service.

The final straw for us was ordering dessert.....having had no contact from a single waitress up to this point, there was no change here and we had to ask for somebody to clear our table and take our dessert order. 30 minutes passed so we asked a waitress to chase our order...she came back and said it was being made now....another 15 minutes passed so we asked another waitress what was going on, she disappeared into the kitchen and avoided talking to us on her way back out.....another 15 minutes passed and then we got angry with a third waitress who, to her credit finally took ownership of the issue and told us we were next in the queue and would be served within 2 minutes (so clearly the first waitress had lied to us)....10 minutes later our dessert finally arrived. The dessert was very good but we had lost the will to live by this point!

All I can say is...if you want any service (let alone good service), avoid this place at all costs! There seemed to be no concept in the restaurant that they had done anyting wrong and at no point did we ever receive an apology.

  • Visited March 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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67 reviews from our community

Visitor rating
    19
    11
    7
    10
    20
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Bath, United Kingdom
Senior Contributor
27 reviews 27 reviews
19 restaurant reviews
Reviews in 18 cities Reviews in 18 cities
5 helpful votes 5 helpful votes
“Untrained staff and variable food quality”
2 of 5 stars Reviewed March 2, 2013

We went to the Riverside with a party of 15 for lunch on a Saturday. Although the were virtually no other guests the food was slow to come and the waiting staff did not appear to know how to use the tills. We had to remind them of three of the food orders which then came later and they missed key menu ingredients off one dish. The setting is lovely and the park ideal for small children but given the standard of food and service we will not be returning.

  • Visited March 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 2 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Contributor
19 reviews 19 reviews
9 restaurant reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
“Pricey but well worth it if you sit outside !”
5 of 5 stars Reviewed February 20, 2013

The food is pricey but they encourage sharing. would recommend the Tuna Melt and the chips are amazing !!

Visited February 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Reviewer
3 reviews 3 reviews
3 restaurant reviews
Reviews in 3 cities Reviews in 3 cities
“Perfect”
5 of 5 stars Reviewed February 7, 2013

Good prices, fantastic atmosphere, beautiful scenery, off the beaten path, a beautiful hidden treasure.

Visited January 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK/Italy
Contributor
14 reviews 14 reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
“Great Little Place!”
5 of 5 stars Reviewed January 23, 2013

Lovely Breakfast selection, great quality and good service... a little busy at times as it is only small but a part from that, a must visit if you fancy a lovely breakfast by the river.

Visited January 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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