We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Relaxing” 5 of 5 stars
Review of Mercure Serpong Alam Sutera

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Mercure Serpong Alam Sutera to your Saves list
Mercure Serpong Alam Sutera
4.0 of 5 Hotel   |   Jl Alam Sutera Boulevard Kav23, Tangerang 15325, Indonesia   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Special Offer
Hot Deals!
Ranked #4 of 25 Hotels in Tangerang
Jambi, Indonesia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Relaxing”
5 of 5 stars Reviewed May 21, 2014

My family and I enjoyed a relaxing day here at the end of our vacation. We chose this hotel because it is close to the airport (took us 30 min. ) but also close to lots of shopping and restaurants.
From the moment we arrived the staff were so friendly and helpful!
Our room was great and we enjoyed the swimming pool!
Living World is next door, with Inonesia's largest ACE (home improvement store), play areas for kids and lots of restaurants.

Stayed May 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sylvain L, General Manager at Mercure Serpong Alam Sutera, responded to this review, June 9, 2014
Dear Mrs Roshelle

Thank you very much for the great rate you give us on your review Tripadvisor.

It is always a pleasure to get a so great feedback from our guests and especialy about the team service.

Alam Sutera is still growing and new facilities will open soon such as cycling shop, Ikea store, new restaurant,... and the new city shuttle provide you the liberty to access everywhere.

We are definitely waiting for your next visit.

Our best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

135 reviews from our community

Traveler rating
    45
    62
    18
    8
    2
See reviews for
61
20
7
32
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Spanish first
  • Any
English first
Jakarta, Indonesia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 13, 2014

I stayed there last month for my cousin's wedding reception.the reception itself is not at the hotel,but Mercure Alam sutera is the closest hotel i can get.Turned out it was really close to the venue (alam sutera sport centre), and surprise surprise...just in front of one of the newest mall in alam suter called Living World (they have massive Ace Hardware,Informa,and Toys Kingdom area here),plus located across The Flavour Bliss.This place has every type of restaurants that you can ever imagine.So finding good foods was never a challenge there.The hotel itself is very pleasant.The staffs were helpful and friendly,even they played with my 2.5 yo daughter whenever we have our breakfast there.

It's not a common destination for holiday, but for a weekend getaway from busy Jakarta,Mercure Alam sutera has a good deal to offer.

Recommend this hotel for those who have business trips near Serpong area,or just a simple family getaway.

Stayed April 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sylvain L, General Manager at Mercure Serpong Alam Sutera, responded to this review, June 10, 2014
Dear Madam,

Thank you for your so kind review about Mercure Serpong Alam Sutera.

We are pleased to read that you enjoyed our great location, providing entertainment, facilities all around the Hotel.

As you explain, Alam Sutera is really becoming a perfect destination for both Business meetings and Leisure week end.

We are waiting for your next stay with us.

Our best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed May 9, 2014

Welcoming staff. I didn't get my Accor privileges explained but I can live that - I don't need a free drink :-)
Room was clean, bright and well laid out. The desk console for interfacing with TV is excellent. It also provides two international adapter electrical outlets. This is so useful when we travel with so many items that need charging.
Breakfast was excellent with many choices to suit almost everyone's taste.
didn't use room service or night restaurant as there is a huge shopping and food outlet complex across the road.
Beware, driver do not stop for the red lights at the zebra crossing to the mall! Very fast road..
Overall a nice stay. Will make this my regular hotel for my Jakarta visits.

Room Tip: Avoid poolside vi9ew rooms. Quite noisy and the piped music starts very early in the morning.
See more room tips
  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sylvain L, General Manager at Mercure Serpong Alam Sutera, responded to this review, June 10, 2014
Dear valuable guest,

We want to thank you to take the time to review our hotel with such good rate and that you enjoyed your business stay with us.

We are pleased to read that you liked our breakfast offer and your room setup.

We already shared with the city advertising to make sure that the LED screen sound in front of the hotel will not be too loud early morning.

We hope to see you again soon for your next trip.

Our best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darwin
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 28, 2014

Conveniently located next to a big mall and many restaurants. Rooms are decent size and reasonably decorated. The roof top pool is large and well maintained. Breakfast is bit of a let down with limited choices. Overall, it is a good hotel.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sylvain L, General Manager at Mercure Serpong Alam Sutera, responded to this review, June 10, 2014
Dear valuable guest,

We are pleased to read that you enjoyed your stay with us and that you apreciate our pool deck.

We are improving our breakfast setup to provide a great offer for all type of customers with both local and international specialities and I hope you will experience it again very soon.

We are waiting for your next stay

Our best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Mercure Serpong Alam Sutera? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Serpong Alam Sutera

Address: Jl Alam Sutera Boulevard Kav23, Tangerang 15325, Indonesia
Phone Number:
Location: Indonesia > Java > Banten Province > Tangerang
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 25 Hotels in Tangerang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Serpong Alam Sutera 4*
Number of rooms: 170
Official Description (provided by the hotel):
Ideally located at integrated area Alam Sutera, a 700-hectare mixed-use development in Serpong, Tangerang, at south of Jakarta. •Consisting of residential and commercial areas and other variety of premium-quality facilities ranging from education, entertainment, health, business offices to shopping centers. •Direct toll access Alam Sutera at km 15 on Jakarta-Merak toll road. •30-Min drive to the Jakarta city center and 30 min from the international airport. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Agoda, Orbitz, Cheap Tickets, Despegar.com, ACCOR, TripOnline SA, Odigeo and Tingo so you can book your Mercure Serpong Alam Sutera reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Mercure Serpong Alam Sutera, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.