We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fantastic stay!” 5 of 5 stars
Review of Atria Hotel & Conference Gading Serpong

Save Saved
You added Atria Hotel & Conference Gading Serpong to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Atria Hotel & Conference Gading Serpong
4.0 of 5 Hotel   |   CBD Gading Serpong, Lot # 2 | Jalan Boulevard Gading, Tangerang 15810, Indonesia   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Offers & Announcements
FESTIVE OFFER IDR 576860
Ranked #4 of 26 hotels in Tangerang
1 review
“Fantastic stay!”
5 of 5 stars Reviewed December 21, 2013

Had a fantastic stay at the hotel! The rooms are very modern and clean! The location of the hotel is perferct, just a small walk to a very nice shopping centre! Many thanks to the fantastic bar personel, how are so nice and friendly! Also any thanks to Siti, how is a great manager and realy give the guests a warm welkom en make sure they have a great time at the hotel.

Cheers Dwayne

Stayed December 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evriansyah, General Manager at Atria Hotel & Conference Gading Serpong, responded to this review, December 23, 2013
Dear Mr. Dwayne,

Warmest Greetings from Atria Hotel Gading Serpong!

Thank you for your nice review. We try to keep true to rooms clean, to location strategic and all outlet personal friendly when it comes to running our business. And those are great touches, and our guests love it for sure. I am glad that you enjoyed staying with us. We are looking forward to your return back to Atria Hotel & Residence.

With Cordial Regards,

Evriansyah
Room Division Manager
i/c General Manager
rdm@atriahotelserpong.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

128 people have reviewed this hotel

Traveler rating
    59
    38
    16
    12
    3
See reviews for
12
9
2
81
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
Wakefield, United Kingdom
1 review
5 of 5 stars Reviewed December 13, 2013

my stay at the atria was superb.the hotel was very clean,all the staff were ever so freindly,the food excellant,the rooms were well equipped and spacious.the location very good there was the summeracon shopping mall close by, with also an hpermarket directly opposite.overall i really enjoyed my stay and would reccomend this hotel to anyone travelling to the area.

Room Tip: i stayed on the 10th floor room 1021,it had a very good view.
See more room tips
  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evriansyah, Manager at Atria Hotel & Conference Gading Serpong, responded to this review, December 14, 2013
Dear Shaun M,

Warmest Greeting from Atria Hotel and Conference Gading Serpong!

Thank you for your review. I was pleased to read that you enjoyed such a wonderful stay, especially so with regards on staff.
It’s such a joy to read that we are your favorite hotel and I hope to have the opportunity to personally welcome you back to Atria Hotel in the not too distant future.
Thank you once again for your candid feedback and please do not hesitate to contact us at any time if we can be of assistance.

With Cordial Regards,

Evriansyah
Room Division Manager
i/c General Manager
rdm@atriahotelserpong.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 12, 2013

I stayed Atria Hotel in Garding Serpong 1 night on business. The hotel was clean and pleasant. What impressed me is the service friendly level of the staff, especially, Tia who was manning the reception. I realized that I had left my passport in the safe after I had checked out. I went back to speak to Tia. She was very patient and kind in assisting me to retrieve my passport in the safe. Thank you, Tia, and other staff who were kind and friendly during my stay.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evriansyah, General Manager at Atria Hotel & Conference Gading Serpong, responded to this review, December 13, 2013
Dear RebeccaPan,

Warmest Greetings from Atria Hotel and Conference Gading Serpong!

I was absolutely delighted to read your very kind words,
following your impression to our member staff at Atria Hotel.
It is the service that my great team deliver that really does make the difference.
I was glad that we met your high expectations.
Once again, thank you so much for your kind feedback
and looking forward to welcome you back at Atria Hotel in the near future.

With Cordial Regards,

Evriansyah
Room Division Manager
i/c General Manager
rdm@atriahotelserpong.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
2 reviews
5 of 5 stars Reviewed December 10, 2013

We have been in Jakarta this year for 3 periods, total time spent in this hotel almost 3 months. When there were no rooms available for my team and we had to split up the team between hotels, after 1 week of split up Ms Mukholifah of this hotel was able to arrange that the whole team could stay at there hotel. Perfect service and really thinking about the customer!
The new hotel on the otherside (atria residence) has also very nice rooms with a small living room seperated from the bedroom. The swimmingpool and the gym are great with always very friendly staff to instruct you on the gym machines. The lounge bar at the hotel has very friendly staff and a VERY good cook named Sofie, she is always willing to make a dish, piza or salade according to your whishes which is awesome. After trying diverse restaurants in the neighberhood i have to say that dinner in the lounge is the best.
All in All i recomend this hotel for everybody who has to stay in this area because of the friendliness and willing to give the guest a warm welcome and a unforgetable stay.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evriansyah, General Manager at Atria Hotel & Conference Gading Serpong, responded to this review, December 11, 2013
Dear F W,

Warmest Greeting from Atria Hotel & Conference Gading Serpong!

Thank you for this excellent review!
We are so glad to hear how much you love your stay with us here at Atria Hotel, regarding location, food, views, and staff members. We will make sure we pass along your kind words to Mukholifah and Sofie. They must love it so much.
Thank you for sharing with us your experience.

With Cordial Regards,

Evriansyah
Room Division Manager
i/c General Manager
rdm@atriahotelserpong.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ho Chi Minh City, Vietnam
1 review
4 of 5 stars Reviewed November 27, 2013

I was living No 838 and 732 in Atria apartments for about 3 weeks . It was real good experiance for me there. Friendly staff , clean apartments , good variety breakfast....Very close to sumerican mall was an added advantage. I got to mention about reception staff Ficka, Merrissa and all others were very friendly and I had real warm welcome and memorable send off, which makes the difference from any other hotels. Last but not least, the gym was good, although it is not big, surprisingly they had almost all what I needed ( don't compare with professional gyms) + nice small swimming pool with less crowd ( i am not a good swimmer, so, it was good for me for learning lessons). If I have to add a recomandation, i would suggest them to add small microwave oven and some kitchen ware in single bedroom apartments too. Overall,again, i say only keep it up!

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evriansyah, General Manager at Atria Hotel & Conference Gading Serpong, responded to this review, November 30, 2013
Dear Moh A,

Warmest Greeting from Atria Hotel & Conference Gading Serpong!

Thank you very much for your awesome review! We know we are doing our jobs well when we get reviews such as yours. Our front desk staff is a wealth knowledge and you find them so friendly and helpful.
Your suggestion will be considered to be our next project to complete our room facility so that it will meet the guest need in the room. We do have you will visit us again in the nearest future to serve you with a more satisfaction you will had.

Thank you

With Cordial Regards,

Evriansyah
Room Division Manager
i/c General Manager
rdm@atriahotelserpong.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 27, 2013 via mobile

I come to stay in Jakarta every year sometimes twice a year and I always choose to stay here at the atria , the food is amazing the hotel is fantastic value and the staff are very helpful warm and friendly , they now have another hotel called the atria residence that has a great pool and gym I have also stayed there and it's such a great experience that I will be there again next year and the year after that the staff are fantastic , there is a lovely member of staff called sitie and she has helped me with most things when I go there if she can solve a problem she will .. Very very satisfied and happy customer x

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evriansyah, General Manager at Atria Hotel & Conference Gading Serpong, responded to this review, November 28, 2013
Dear Hollie W,

Warmest Greeting from Atria Hotel & Conference Gading Serpong!

We are very appreciated by reading your feedback. Hopefully, you could spend pleasant time during your stay.
Staffs are trying very hard to provide the best deals because our precious customers have chosen us even there are many hotels around us.
Sitie, is our Guest Service Manager, will always assist you to accommodate request and share information around property, such as hotel facilities and its products. We are always welcoming guests to provide information.
Please come back to Atria Hotel when you have a chance to visit this area. We are looking forward to host you again in the future.

Thank you

With Cordial Regards,

Evriansyah
Room Division Manager
i/c General Manager
rdm@atriahotelserpong.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bad Aibling, Germany
1 review
5 of 5 stars Reviewed November 25, 2013

This hotel is located in Serpong in opposite from summarecon serpong mall. It is mainly a business hotel and the best adress in the region Serpong /Karawaci / Tangerang:
excellent food and very friendly, motivated employees.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evriansyah, General Manager at Atria Hotel & Conference Gading Serpong, responded to this review, November 28, 2013
Dear Star Alliance L,

Warmest Greeting from Atria Hotel & Conference Gading Serpong!

We sincerely appreciate for you taking time to review your stay and we will keep our friendliness for better services. We are also so glad that you find the food and staff were up to your expectations. We will look forward to serve you again with another memorable stay.

Thank you


With Cordial Regards,


Evriansyah
Room Division Manager
i/c General Manager
rdm@atriahotelserpong.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Atria Hotel & Conference Gading Serpong? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Atria Hotel & Conference Gading Serpong

Address: CBD Gading Serpong, Lot # 2 | Jalan Boulevard Gading, Tangerang 15810, Indonesia
Phone Number:
Location: Indonesia > Java > Banten Province > Tangerang
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Tangerang
#2 Luxury Hotel in Tangerang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Atria Hotel & Conference Gading Serpong 4*
Official Description (provided by the hotel):
Atria Hotel and Conference Paramount Serpong, a modern and stylish 4 star business and conference hotel committed to the highest international standards and a wide range of services and facilities to suit the needs of frequent business travelers and conference delegates. Located in the heart of CBD Serpong and close to the Jakarta - Banten toll road the hotel is in an ideal location to serve businesses in West Jakarta, Serpong and Tangerang. Soekarno-Hatta International Airport can easily be reached within 25 minutes and Serpong's Shopping Mall and Entertainment Complex is adjacent to the hotel enabling guests to benefit from a wide range of services and facilities within walking distance. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, HotelTravel.com, Expedia, Asiatravel.com Holdings, Agoda, Tingo, Travelocity, Hotels.com, BookingOdigeoWL, Venere and Otel so you can book your Atria Hotel & Conference Gading Serpong reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Aston Paramount Serpong Hotel Tangerang

Owners: What's your side of the story?

If you own or manage Atria Hotel & Conference Gading Serpong, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.