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“Very noisy hotel” 2 of 5 stars
Review of Atria Hotel & Conference Gading Serpong

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Atria Hotel & Conference Gading Serpong
4.0 of 5 Hotel   |   CBD Gading Serpong, Lot # 2 | Jalan Boulevard Gading, Tangerang 15810, Indonesia   |  
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Ranked #2 of 26 Hotels in Tangerang
Certificate of Excellence 2014
Senior Contributor
41 reviews 41 reviews
36 hotel reviews
Reviews in 29 cities Reviews in 29 cities
29 helpful votes 29 helpful votes
“Very noisy hotel”
2 of 5 stars Reviewed June 17, 2013 via mobile

The rooms are quite good. They are clean. But of you what to use the telephone you must have it plug in above you bed and then sleep with it. As for the noise, you can hear everything. The traffic, the upstars drainage, the people in the rooms beside you moving chairs and coughing. The curtains do not blackout your room so at 5am the room is bright because of the sun. There is no minibar unless you ask them to fill it. If you want to use the gym you have to walk to a cpletly different building on the opposite side at the resident building and then go back to the hotel to use the pool. This is NO 4 star hotel.

  • Stayed June 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrarm, General Manager at Atria Hotel & Conference Gading Serpong, responded to this review, June 21, 2013
Dear Wernerbg,

Warmest greeting from Atria Hotel Paramount Serpong!

Thank you very much for great comments about our room and cleanliness.

We are sorry to hear about your inconvenience during your stay that we were not able to give you the best experience during your stay. But, thank you to bring this issue to my attention so we can use these to ensure our guests stay comfortable and avoid such thing re-occurring.

Once again, please accept our apology and we are looking forward to welcoming you back to our hotel.

With Best Personal Regards,


Ainur R. Mustamar
General Manager
gm@atriahotelserpong.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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188 reviews from our community

Traveler rating
    81
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    23
    13
    4
See reviews for
20
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
York, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 12, 2013

I stayed in the hotel for two nights, and am in Indonesia on business. I am a vegetarian.

The hotel is directly next to an incredibly busy road, and I could hear the traffic all night from my room. With ear plugs and two pillows over my head. The hotel is also very noisy within itself as over the noise of the traffic, I could hear banging doors and other loud noises through the whole night.
There are only two lifts for the 12 or so floors, so I waiting for the lift for 4-6min happened a few times.
It took me 10min on the phone to order a vegetarian sandwich. When it was finally delivered, they had put ham in it, and they forgot the mango juice with the order.
The Internet is poor, skyping was not possible. I visited the pool in hope for a swim, but realised that it is only maybe 10m long. No gym, nothing to give distraction from the constant noise and traffic outside. I had no shower gel or shampoo in my room the first night.

Not a good trip. The staff was friendly enough, I give them that. There is a bottle opener screwed to the wall in the bathroom. Always inspires a lot of confidence, doesn't it?
Hope it helps.

Room Tip: I was in the side near the road- maybe there is a side that is away from any traffic. Higher rooms h...
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  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrarm, General Manager at Atria Hotel & Conference Gading Serpong, responded to this review, June 21, 2013
Dear aromastoff,

Warmest greeting from Atria Hotel Paramount Serpong!

Thank you very much for your review and we are sorry that your stay had not fully met your expectation and please rest assured that our team has done the utmost to make your stay comfortable.

Thank you also for bringing very important issues such as noisy, bathroom condition and internet connection to my attention and we can use these to ensure our guests will have a better experience in the future.

We are consistently praised for the warmth and dedication of our team members. We pride ourselves on giving warm hospitality and professional service.

Once again, please accept our apology for your inconveniences and we are looking forward your upcoming stay.


With Best Personal Regards,

Ainur R. Mustamar
General Manager
gm@atriahotelserpong.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Puchong, Malaysia
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 16, 2013

Stayed for two nights recently, check-in and check-out process are quick. Room is clean but basic. Breakfast are more to Asean/Indonesian style. No one is leading you to table and most tables are left unclear for next guess, which is not good. Location is good, walking distance to Mall Serpong.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrarm, General Manager at Atria Hotel & Conference Gading Serpong, responded to this review, May 20, 2013
Dear chk4122,

Thank you very much for your great comments to our services related to your check in and check out process, and also our location.

We are very sorry that we were not able to give you the best service in our restaurant and we thank you for bringing this matter to our attention so we can use this to ensure our guests will have a better experience in the future.

Once again, please accept our apology for your inconveniences and we are looking forward your upcoming stay.

With cordial regards,

General Manager
Ainur Rofiq Mustamar
gm@atriahotelserpong.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 18, 2013

I am currently staying in this hotel since last monday the 15th April, 2013 and due to check out tomorrow.

Despite booking earlier, I did not get a room of my choice (Non smoking room), joint bed etc.at the time of check in. They were not even willing to change the room in coming days as well . After making a complain, they eventually gave me a room. There is no flow in the shower, hot and cold water adjustment can not be done, They do not provide face towel in the room. Finally, there is problem of electric connection in the TV. It comes and goes. No result despite complains. I would have changed the hotel has it not been nearer to my office.

Room Tip: Rooms are quiter being slightly inside from the road but certainly not sunny.
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  • Stayed April 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrarm, General Manager at Atria Hotel & Conference Gading Serpong, responded to this review, April 22, 2013
Dear Bidrohisur,

Warmest greeting from Atria Hotel Paramount Serpong!

Thank you very much for your review and we are sorry that your stay had not met your expectation and please rest assured that our team has rectified and done the utmost to make your stay more comfortable.

Thank you also for bringing important issues such as your room preference of non smoking, shower and TV to my attention so we can use these to ensure our guests will have a better experience in the future.

Once again, please accept our apology for your inconveniences and we are looking forward to welcoming you back to our hotel.

With Cordial Regards,

Ainur Rofiq Mustamar
General Manager
gm@atriahotelserpong.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Klang
Top Contributor
56 reviews 56 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed April 16, 2013

Stayed in this hotel on 16th April for business trip.
Checking in was ok, staffs were friendly, and they served welcome drink immediately.
Hotel is about 2.5 years old now so everything is still working well.
The wifi in room was bad on that night. Bathroom shower was designed with half glass door, so water splashing out to toilet bowl will happen.
Room size was average, may be a bit tight for 2 adults.
Sound insulation was less ideal, at 9th floor, street noise was still loud.
Breakfast was average with enough food variety.
At about 80usd a night, the rate was acceptable.

Room Tip: Choose higher floors.
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrarm, General Manager at Atria Hotel & Conference Gading Serpong, responded to this review, April 22, 2013
Dear kt_malaysia,

Warmest greeting from Atria Hotel Paramount Serpong!

Thank you very much for your review and we are glad to hear that your stay had met your expectation and please rest assured that our team has done the utmost to make your stay comfortable.

Thank you also for bringing very important issues such as WiFi, noisy and bathroom condition to my attention so we can use these to ensure our guests will have a better experience in the future.

Once again, please accept our apology for your inconveniences and we are looking forward to welcoming you back to our hotel.

With Cordial Regards,

Ainur Rofiq Mustamar
General Manager
gm@atriahotelserpong.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auroville, India
Top Contributor
58 reviews 58 reviews
45 hotel reviews
Reviews in 35 cities Reviews in 35 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed April 16, 2013

I was here for the second time and it is difficult not to be thrilled at the opportunity to be staying here. The plush infra-structure complemented by its facilities and service quality is nothing short of a business traveller's dream. The behavior of the staff all over the hotel should be an example for any hotel irrespective of its star status. The staff is the best representative of Indonesian graciousness. The breakfast is a spread and has something for everybody. There is a spa, a swimming pool.

The food is great. They even cooked something twice for me as they added some egg by mistake. The room service calls back to ask how you liked the food.

When you enter the restaurant, they politely offer a locker to keep that bulging lap top bag. Small gestures but makes a great difference and defines a hotel's consideration for its guests.

The internet is strong and is adequate for the discerning business traveller.

There is a hyper mart next door. A mall with all kinds of shops is a stone throw. There are ATMs all around.

Quite a flawless experience for me. I am proud to recommend this hotel to anyone and everyone.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrarm, General Manager at Atria Hotel & Conference Gading Serpong, responded to this review, April 22, 2013
Dear Lata I,

Warmest greeting from Atria Hotel Paramount Serpong!

We cannot thank you enough for your wonderful review in TripAdvisor with regards of your experience staying with us.

We are delighted to acknowledge that you have great experiences during your stay and we are in delight to learn that what we offered has exceeded your expectation and we appreciate your highlights regarding our team and services.

Comments of this nature will be extended to our team to be their motivation and acknowledgement of their hard effort and your positive review has greatly motivated us to fulfill beyond every guests’ expectation, and it is priceless for all team members.

Once again, we would like to thank you and are looking forward to welcoming you back in our hotel should your future travel brings you back to Serpong or Jakarta.

With very best personal regards,

Ainur R. Mustamar
General Manager
gm@atriahotelserpong.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
38 reviews 38 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed April 15, 2013

Honestly, this hotel should be rated average. I stayed that for 4 nights and nothing really appease and impress me. From the reception who keeps asking me for full payment at check-in or down payment and deposit but my company has already paid in full prior to my arrival. The room is small and thin. I can't have a peaceful sleep with the constant noise at the corridor, either by neighbours or their staff cleaning up rooms way too early. The shower tap looks really huge but when you turn on the water, even my urine is faster. Breakfast probably the best side of this hotel. Many varieties but unfortunately, the bacon is unchewable. It's as hard as a rubber.
I tried the spa at their Residence and it turns out to be a disaster. The therapist keep insisting me to go for 1hr aromatherapy massage but I wanted the 2hr full treatment. Simply lazy and keep asking for more tips or treat her to a hotel meal.
Location is the most strategic coz it's just next to SMS mall and opposite is a Hypermart. You can even go shopping at last minute.

Room Tip: It seems that all their floor smells cigarettes so what is non-smoking floor for this hotel like?!
See more room tips
  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrarm, General Manager at Atria Hotel & Conference Gading Serpong, responded to this review, April 22, 2013
Dear Shagit,

Warmest greeting from Atria Hotel Paramount Serpong!

Thank you very much for your review and we are sorry that your stay had not fully met your expectation and please rest assured that our team has done the utmost to make your stay comfortable.

Thank you also for bringing important issues to my attention so we can use these to ensure our guests will have a better experience.

Once again, please accept our apology for your inconveniences and we are looking forward to welcoming you back to our hotel.

With Cordial Regards,

Ainur Rofiq Mustamar
General Manager
gm@atriahotelserpong.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Atria Hotel & Conference Gading Serpong

Address: CBD Gading Serpong, Lot # 2 | Jalan Boulevard Gading, Tangerang 15810, Indonesia
Phone Number:
Location: Indonesia > Java > Banten Province > Tangerang
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Tangerang
#2 Spa Hotel in Tangerang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Atria Hotel & Conference Gading Serpong 4*
Number of rooms: 173
Official Description (provided by the hotel):
Atria Hotel and Conference Paramount Serpong, a modern and stylish 4 star business and conference hotel committed to the highest international standards and a wide range of services and facilities to suit the needs of frequent business travelers and conference delegates. Located in the heart of CBD Serpong and close to the Jakarta - Banten toll road the hotel is in an ideal location to serve businesses in West Jakarta, Serpong and Tangerang. Soekarno-Hatta International Airport can easily be reached within 25 minutes and Serpong's Shopping Mall and Entertainment Complex is adjacent to the hotel enabling guests to benefit from a wide range of services and facilities within walking distance. ... more   less 
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Also Known As:
Aston Paramount Serpong Hotel Tangerang

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