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“Great place, but....” 4 of 5 stars
Review of Atria Hotel & Conference Gading Serpong

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Atria Hotel & Conference Gading Serpong
4.0 of 5 Hotel   |   CBD Gading Serpong, Lot # 2 | Jalan Boulevard Gading, Tangerang 15810, Indonesia   |  
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Ranked #2 of 26 Hotels in Tangerang
Certificate of Excellence 2014
Kuching, Sarawak
Senior Contributor
44 reviews 44 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
30 helpful votes 30 helpful votes
“Great place, but....”
4 of 5 stars Reviewed July 28, 2012

Check into this hotel for my business trip this time as my client informed me that is was a new hotel in one of a newly develop location in Jakarta. The room was great, clean and the amenities in the bathroom was good. But unfortunately we were located to a room on the 3rd floor, which that is where the swimming pool was, so you can imagine all the noise from excited children from other rooms, rushing to the pool. And also, didn't get to really sleep for the room above us seems to be forever dragging a chair or table the whole night. Can't imagine what the upper floor room occupants are doing. The reception should be more attentive to checking in guest, they should see that proper allocation of rooms to the guest as we're there to work and a good night sleep is important to start the next day. Staff was friendly and helpful, breakfast average. Hope to see more improvement on the menu, since most of the guest are here for business, a hearty delicious breakfast is a way for us to start a great day too.

Room Tip: Remember to request for change of room if you're located to the 3rd floor, unless you don't...
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  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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188 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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English first
Thanh Pho Ho Chi Minh, Vietnam
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 1, 2012

I feel disapointed because I can not watch the final match of EURO in my room. I can not go to the lounge as i have to do my personel things in my room at this time. So not convinience

Stayed July 2012, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 20, 2012

We stay at Aston Paramount Serpong for a week, the staff are all polite, friendly. The receptionist help me, when my stuff didn't come on time, When a delivery from Star Department Store was not arrived, and they follow up it for me. And the next day, They sent it in our room.
The breakfast was great. The hotel is 5 minutes walk to the mall. Wish to come back again with the kids. Good Job Aston Paramount Serpong Hotel and Convention Center.

Room Tip: corner room nice view
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  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melaka, Malaysia
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed May 18, 2012

Stayed in a superior room at this hotel for the first time on a business trip recently. Located within walking distance to Summarrecon Mall at Gading Raya, Serpong, it is next door to a newly opened private hospital.

The superior room is clean, bright and warm, of decent size (though smaller than the rooms I stayed in within the same chain of hotels elsewhere) with all amenities expected of a business hotel: a working table with multi-region power socket, a fridge, safe deposit box, free wireless connectivity to internet. The latter is a nice change compared to other hotels that charge exorbitant fees for internet access. The toilet is practical and clean with a shower, no bath. Handheld bidet is also found. Furnishings and decor are modern with a 32" LCD tv. The lighting are warm and bright enough for those wishing to continue their paper work.

Buffet breakfast for 2 comes standard with each room, served on the Mezzanine Floor. The food is sumptuous with a wide selection of local and western fare. I also had lunches there (beef ribs & salmon dish) and I was really impressed by the taste, presentation and quality of the food.

The most admirable and memorable part of the stay was the staffs: never before have I come across a friendlier, courteous, helpful and cheerful staffs in every part of the hotel! Everyone has a smile to offer and greetings to see that you feel welcomed and appreciated. Not less than 3 people at the cafe asked me if the food or service was good or otherwise. Once I was at the cafe at lobby level, having difficulty connecting my laptop to the wireless network server, the staff called up the computer technician to look into it and solve the problem in a jiffy. How about that! For me, that's hospitality at its best! To me, for the price I was paying, it would put to shame those pricier hotels in the upper bracket in Jakarta.

I would definitely recommend this hotel to everyone visiting Tangerang or Serpong area. Though traffic is a problem getting into central Jakarta during peak hours, moving around Tangerang, Serpong, Alam Sutra and BSD is a breeze.

Room Tip: Get a deluxe room or a suite for those accustomed to bigger rooms as the superior room is a bit cram...
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  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 9, 2012

everything is excellent, the stirrer for tea or coffee at mezzanine breakfast floor is better to change new or others type instead of using plastic...after sometime, plastic wil degraded,this can be seen on old stirrer when rub with tissue.

  • Stayed May 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 17, 2012

Stayed again for the 2nd time on business trip for 4 days, the hotel even offered better and better service and facilities.
Easy access to the internet in almost any location of the hotel.
The staffs are excellently warm, friendly and helpful.
Breakfast was superb! as well as BBQ dinner at the terrace / balcony.

Highly recommended to travelers to Serpong area.

  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seminyak, Indonesia
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 14, 2012

the place to stay in Tangerang. From check-in to check-out you are made to feel welcome by all the friendly, courteous and always obliging staff - the rooms are clean, comfortable and very reasonably priced and the food and service is first class - this is NOT my first visit to Aston Paramount Serpong and it won't be my last - continued success to the management and staff of this great hotel

  • Stayed April 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Atria Hotel & Conference Gading Serpong

Address: CBD Gading Serpong, Lot # 2 | Jalan Boulevard Gading, Tangerang 15810, Indonesia
Phone Number:
Location: Indonesia > Java > Banten Province > Tangerang
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Tangerang
#2 Spa Hotel in Tangerang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Atria Hotel & Conference Gading Serpong 4*
Number of rooms: 173
Official Description (provided by the hotel):
Atria Hotel and Conference Paramount Serpong, a modern and stylish 4 star business and conference hotel committed to the highest international standards and a wide range of services and facilities to suit the needs of frequent business travelers and conference delegates. Located in the heart of CBD Serpong and close to the Jakarta - Banten toll road the hotel is in an ideal location to serve businesses in West Jakarta, Serpong and Tangerang. Soekarno-Hatta International Airport can easily be reached within 25 minutes and Serpong's Shopping Mall and Entertainment Complex is adjacent to the hotel enabling guests to benefit from a wide range of services and facilities within walking distance. ... more   less 
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Also Known As:
Aston Paramount Serpong Hotel Tangerang

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