I was part of the group with David A. As the management response stated my wife and I stayed at the Lauderdale for 2 extended periods of time in 2012 & 2013, during both stays the staff, service and food were all exceptional, however on the night in question we had recommended to our good friends David A and his wife that we go to the Lauderdale,the 4 of us go out eating on a regular basis to a variety of places. The Soup that both David & I had was not up to the usual standard, it was watery and lacked any form of taste. My wife had the Fish & Chips which was good, I had the Thai Curry which was also excellent. David had a Steak which was not up to standard and subsequently had it replaced, the replacement was also sub standard but the most embarrasing thing was the Chilli served up to David's wife, it was dried out and looked crusty and inedible, pleased to say this was resolved when she opted for the Fish and Chips. At this stage I have to answer to Mr McKays response, if we could see that the Soup was sub standard and the Chilli was dried up why didn't his Chef/ Staff see it and why does he feel the need to defend this particular complaint ? Hospitality is a fickle business, you can have hundreds of excellent meals in an establishment as my wife and I undoubtedly have had at the Lauderdale but this can all be overshadowed by one bad experience as this case proves, sadly it has put us off and caused embarassment to my wife and I as we recommended the food. The response could have been worded much better and only exarcerbated the issue by trying to justify..... loss of brownie points there. I regret to say that the outcome is loss of custom by us and that is something I never thought I'd ever say about an otherwise superb Hotel, therefore there are losers on both sides here.
- Official Description (provided by the hotel):
- The Lauderdale Hotel is the ideal base to explore the Scottish Borders and Edinburgh. Set in large private gardens and situated on the A68 just a stones throw from all the major tourist attractions in the Borders and less than 30 minutes from Edinburgh. The hotel provides excellent quality accommodation with all rooms having been refurbished in 2011. There is also a restaurant serving food all day from an extensive menu based on locally sourced produce, as well as wide range of drinks and speciality coffees. The Hotel also has a function room holding up to 150 and several smaller meeting rooms, all complimented by plentiful free parking and free high speed Wi-Fi. ... more less
- Reservation Options:
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- Also Known As:
- Lauderdale Hotel Lauder, Scotland