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“very disappointing return” 1 of 5 stars
Review of Belle Isle Castle and Cottages

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Belle Isle Castle and Cottages
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Belle Isle Estate | Enniskillen, Lisbellaw BT94 5HG, Northern Ireland   |  
Hotel amenities
glendoon
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
55 helpful votes 55 helpful votes
“very disappointing return”
1 of 5 stars Reviewed October 17, 2009

Having stayed with two other couples in the main house in belle isle in nov 08 we were highly impressed by the wonderful house original paintings including landseers and decent food. The fire was lit in the drawing room before dinner where we gathered for drinks before being seated for dinner in the baronial dining room as we were the only guests it was a remarkably enjoyable experience.Hhoping to book again this year we attended this week to arrange another booking for 8 on driving towards the house we were effectively attacked by a member of staff. His anger the reason for which was not explained was such that my american guest was concerned for her safety. Needless to say we will not be returning and must say that it is almost tragic that perhaps the finest blue book property with its remarkable Hicks interiors and authentic Anglo Irish experience is staffed by such an apparently troubled angry and rude member of staff.

Stayed November 2008, traveled with friends
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelleIsleMan, Marketing Executive at Belle Isle Castle and Cottages, responded to this review, 3 weeks ago
Firstly, we would like to extend our apologies for not ever responding to your review. Since your review back in 2009 there has been significant changes to the Management and the business overall. Unfortunately we are unaware of the members of staff whom you refer to as they no longer work here.

We are delighted to hear that on your previous visit in 2008 you appreciated and enjoyed the Castle, its warmth, and interiors. It really is a special place and one which we love to share with our guests. We would very much like to welcome you and your friends back for more enjoyable time and the one which you should have had.

We understand that your last experience my have put you off ever coming back, but we would like to assure you that what you experienced would NEVER happen again. Would would like to contact you directly, please when you get a moment can you send you contact details to info@belle-isle.com and reference this Trip Advisor Comment.

Best Wished and we look forward to hearing from you.
The Team at Belle Isle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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54 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Antrim, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 15, 2008

My Boyfriend and i stayed in the belle isle cottage, bridge house. we had a wonderful wkend, relaxing and peaceful, but no fish! the house is beside the river, one of the reasons we went was for the fishing but we caught nothing, but we didnt care as the house was in excellant condition, more than we expected.

we stayed in october, which was colder and it took a while to heat the house, but once the oil heating and open fire was up and running it was lovely. we were allowed as many logs as we wanted and didnt have to pay for them.

the nearest town approx 1 mile, but not much in it, you have to travel a bit further to get petrol etc. there is a pub called carrybridge not that far from belle isle, lovely for a wee drink.

we tried to order a chinese takeaway one night, as there was a leaflet in the cottage, which said on it that they delivered to belle isle, but when we phoned they said they didnt.

  • Liked — everything
  • Disliked — no fish
  • Stayed October 2007
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 2, 2007

I stayed in the Courtyard cottages at Belleisle Castle from 30 March to 1 April. We were on the wedding party at a wedding on at the castle on the Saturday. The cottages were lovely. Each had a kitchen, sitting room and dining room. They were all different sizes with differing numbers of bedrooms. Not all the bedrooms have bathrooms. They faced out onto patios with a picnic benches which was great. The castle - big old house really was very nice inside with an entrance hall, drawing room and a dining room (called the great hall). The gardens round the castle were lovely and you could sit on the shores of Lough Erne from them. The bedrooms upstairs in the castle were all decorated differently but in an oldly worldly style which was great. Only the main bedroom that is used as the bridal room was en-suite but the bathrooms for the other rooms were just across the hall and were nearly as big as the bedrooms! The only disappointment was that there were no domestic staff provided by the castle which meant that we had to cook, serve and clean up after all the guests. That was exhausting and I felt it would have made a big difference to the overall enjoyment of the weekend if there had been domestic staff to do some of the running around. You also have to be self sufficient staying in the cottages - clearing bins before you leave etc.

  • Liked — that it was so quanit and its location
  • Disliked — the lack of an en-suite bathroom
  • Stayed April 2007, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Belle Isle Castle and Cottages

Address: Belle Isle Estate | Enniskillen, Lisbellaw BT94 5HG, Northern Ireland
Location: United Kingdom > Northern Ireland > County Fermanagh > Lisbellaw
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #1 of 1 Specialty Lodging in Lisbellaw
Price Range (Based on Average Rates): $
Number of rooms: 13
Official Description (provided by the hotel):
Whether you choose to stay in our 17th Century Castle on the shores of Lough Erne, beside rolling pastures, or in the charming Courtyard Apartments & Cottages. We offer a welcome retreat from the pressures of modern life, without sacrificing its comforts. Each self-catering residence feels like a home of your own, with warm country interiors and period details. There’s no new construction on Belle Isle’s 470-acre, environmentally protected estate—all the holiday accommodations are converted estate buildings. ... more   less 
Also Known As:
Belle Isle Castle Hotel Lisbellaw
Belle Isle Castle And Cottages Lisbellaw, Northern Ireland - County Fermanagh

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