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“A piece of paradise” 5 of 5 stars
Review of Bluff House Beach Resort & Marina

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Bluff House Beach Resort & Marina
4.0 of 5 Hotel   |   Between the Abaco Sea & White Sound, Green Turtle Cay (Formerly Bluff House Beach Hotel)   |  
Hotel amenities
Jupiter
1 review
“A piece of paradise”
5 of 5 stars Reviewed July 15, 2014

My husband and I recently visited The Bluff house with our dog!We stayed in the marina and have taken many vacations on the island in previous years usually staying at The Bluff House. We had dinner in the Jolly Roger restaurant 4 nights out of 7 and breakfast most mornings. We found the food to be well prepared the service to be attentive and the location is just perfect. The service was sometimes slower on the busy nights such as a Tuesday when they have live music on but still it wasn't any longer a wait than in a busy restaurant anywhere else on the island
The views and location of this place are the best on the island. This is a great friendly place in the most awesome spot in the Abacos great fishing and snorkelling. The bluff House is the perfect spot for adventurers looking for good hospitality and a friendly welcome after a day in the Islands!

Stayed July 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashrica G, Guest Relations Manager at Bluff House Beach Resort & Marina, responded to this review, July 17, 2014
Thank you for your comments and feedback on your visit to Bluff House. We are delighted that you enjoyed your stay with us and indeed your time in Green Turtle Cay.
We are continually developing this beautiful resort and look forward to welcoming you back again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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72 reviews from our community

Traveler rating
    43
    15
    2
    6
    6
See reviews for
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21
Solo
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2
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • German first
  • Any
English first
Palm Beach, Florida
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed July 10, 2014

Please allow me to be clear this review is only a reflection on the quality of food, service and management at the restaurant, as I can not speak for the resort. After making Green Turtle Cay our vacation spot for more than 36 years, I regret bringing my family and friends to Bluff House Restaurant for dinner. I understand the pace in this Bahamas is slower, after all my family and I have been coming here every summer for more than 36 years. Unfortunately the service was so poor, it was only worsened by the atrocious food and disrespect from the management. We waited for hours, no exaggeration, hours, for drinks to be refilled. Our food finally arrived well beyond an hour after we ordered it. When we had discussed with management that two of the four dinners were completely inedible, they reluctantly offered a 20% reduction. 20% off? I would have appreciated an empathetic, sincere response, instead of an insulting attitude and arbitrary amount that doesn't make sense. By the way, their tip is automatically added to the bill regardless of the quality of service. Did you know TIPS = To Insure Prompt Service? Before we left, we were asked by the manager, "if our drinks were too salty too?" Bottom line, one's character is defined how they deal with their issues. With that type of management, unfortunately I would never return or recommend this place again.

Stayed June 2014, traveled with family
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashrica G, Front Office Manager at Bluff House Beach Resort & Marina, responded to this review, July 17, 2014
Thank you for submitting your review. We take customer service very seriously here at The Bluff House and are grateful for any review that will help us to improve our service.
I am sorry that you regret visiting The Jolly Roger Restaurant with your friends and family and that you felt that your situation was not dealt with in a courteous and empathetic manner.
I can only apologize for the way you felt and am deeply regretful that your food was not up to your expected standards.
I do know that this particular evening was exceptionally busy, and there were therefore some lapses in the speed of service and the standard of the delivery of service.
Please rest assured that this situation has been addressed and dealt with. Customer service is our number one priority and we would like to welcome you back to our restaurant and indeed to use our other facilities on the resort should you return to Green Turtle Cay again.
We have been awarded a certificate of excellence from Trip Advisor and work hard to maintain standards and our reputation as a Beach Resort and Marina.
Once again I thank you for bringing this to our attention and wish you many more wonderful holidays on Green Turtle Cay.
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2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 2, 2014

This was my second time to the Bluff House. Had a great experience the first time I was there but had a better experience this time. The have opened a nice beach bar on the back side of the island. We stayed in one of the 3 bedroom cottages and it was perfect. Free wifi and jacuzzi on the back porch. Mel, the new manager for the property was great. It looks like we will be going back toward the end of July.

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher P, Manager at Bluff House Beach Resort & Marina, responded to this review, July 7, 2014
We are so pleased that you enjoyed your stray with us and look forward to serving you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jupiter, Florida
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 25, 2014

I have never written a review before because few experiences move me to publicly appraise a business. In this case, I felt compelled to share my experience. I only gave the Bluff House Restaurant a one because it wasn't possible to give it a zero. While in the Bahamas, one expects to be on island time and is prepared for a relaxed pace, however even though we made advanced reservations... the service at the Bluff House was so poor that it could not be blamed on pace. Our drinks (non-alcoholic) were never refilled once in the THREE HOURS it took for a table of four to be served fish plates. In addition, the blackened grouper was so salty that it was inedible. We then waited 45 minutes after we requested the check before we finally asked to see someone in charge. When the manager was informed about our negative experience, he was snide and flippant. With a leader like that, It's easy to understand why the staff does not value the customer experience. I would not eat at this restaurant again and would warn friends not to put their vacation experience at risk by patronizing this establishment.

  • Stayed June 2014, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher P, Manager at Bluff House Beach Resort & Marina, responded to this review, July 7, 2014
We are very sorry that you did not enjoy the dinner or service at the Jolly Roger. Apparently the Manager on Duty did "comp" your meals and beverages for the two of you as compensation while the rest of the party seemed satisfied. We are working on improving our service and food quality all the time but obviously we failed in your case. Again, we apologize and hope that you will give us an opportunity to serve you again with service and food that you will enjoy.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, Florida
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 7, 2014 via mobile

The best kept secret in The Bahamas. Took my wife for our wedding anniversary and were treated like royalty without any false sincerity. The rooms are truly beautiful with views of the white sand and turquoise ocean within a stones throw.
If you're looking for peace and tranquility, luxurious accommodation with the best food and service then this is the place for you....and it's very reasonably priced too .
We have already booked our return trip for October and can't wait ! Bluff House is the full package and such a romantic place to be with the person you love most in the world.
One big disappointment .... Having to leave and go back to work !!!

  • Stayed May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher P, Manager at Bluff House Beach Resort & Marina, responded to this review, May 8, 2014
Thank you so much for your comments and we are so happy that you enjoyed your stay with us. It is heaven and we look forward to serving you again in October.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, South Carolina
1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 28, 2014 via mobile

I was there for two weeks. Everyone went beyond expectations to please. Owners Mike and Jennifer super people and make your stay as pleasant as possible. Andrew the dock master was as attentive to detail as I have ever seen. Tranquil Turtle on Sunday afternoon the place to be.

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher P, Manager at Bluff House Beach Resort & Marina, responded to this review, May 2, 2014
Thank you for your comments and we are pleased that you enjoyed the resort as well as the owners and staff. We look forward to serving you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Savannah, Georgia
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 22, 2014

I chose Bluff House Beach Resort & Marina as a location to host a small business conference I was putting on for Clients, with the added advantage of a few days break after the conference.
Firstly the location is stunning and the views from the resort are second to none, with white sands, beautiful flowers and swaying palm trees.
Secondly, the rooms couldn't be faulted. They were exceptionally clean and spacious with views overlooking the ocean.
The conference was organised easily with the help of the team at Bluff House, and the process was professional, helpful and without hitches.
The days following the conference were idyllic on the perfect beach in the day (with the help of the beach bar!) followed by a lively authentic atmosphere at the restaurant in the evening.
I wouldn't hesitate to arrange more conferences here in the future and I will certainly be returning for an extended holiday!

Room Tip: The luxury suites are beautiful!
See more room tips
  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher P, Manager at Bluff House Beach Resort & Marina, responded to this review, April 24, 2014
We at the Bluff House are extremely happy that your conference at our resort was a success and appreciate your comments. We look forward to serving you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bluff House Beach Resort & Marina

Address: Between the Abaco Sea & White Sound, Green Turtle Cay (Formerly Bluff House Beach Hotel)
Location: Caribbean > Bahamas > Out Islands > Abaco Islands > Green Turtle Cay
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Green Turtle Cay
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Bluff House Beach Resort & Marina 4*
Number of rooms: 8
Official Description (provided by the hotel):
Bluff House Beach Resort & Marina has been described as the "most special piece of property in Abaco." Perched on the highest point of Green Turtle Cay, this 12 acre tropical Bahamian paradise stretches from White Sound to the Sea of Abaco. New owners are currently creating a "major makeover" of the 50-year-old Bluff House while remaining dedicated to keeping its old charm and first class service. See what the new Bluff House Beach Resort & Marina has to offer!Full-Service, 46-Slip Marina accommodating vessels up to 120' as well as 6 large catamaran slips. Fuel, gas, ice and bait are available from our docks on White Sound. Complimentary Cable TV and Wi-Fi. Six new luxury restrooms and showers. Newly-renovated, luxury Hotel Suites with spectacular views overlooking the Sea of Abaco. All suites have overwater balconies, flat-screen TVs, complimentary Wi-Fi and our private beach just steps away from your suite The new Tranquil Turtle Beach Bar and Grill on the Sea of Abaco where guests swim and lounge on our private beach while enjoying island food and tropical drinks on the patio deck. Tie up at our dock or dinghy in to enjoy the local music, stunning sunsets and unsurpassed hospitality. The Jolly Roger Bar & Bistro serves up delicious breakfast, lunch and dinner seven days a week. Dine outside on the harbourside deck or inside in our cozy, air-conditioned dining room with great views of the water. Lounge by our outdoor Swimming Pool located adjacent to the Jolly Roger. Low Tide Gift Shop is filled with island goodies, resort wear, stylish tees, hats, shirts, and gold and silver jewelry. Our front desk can arrange golf cart rentals, fishing trips, diving excursions and give you tips for the best spots to explore on Green Turtle and the surrounding cays. Inquire about our ever popular wedding and honeymoon packages ... more   less 
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Also Known As:
Bluff Hotel Beach
Bluff House Beach Resort & Marina Green Turtle Cay, Bahamas - Out Islands

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