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“Left stranded” 1 of 5 stars
Review of Exuma Water Sports

Exuma Water Sports
Barraterre, Exuma, Bahamas, Great Exuma
+1 242-357-0770
Website
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Ranked #1 of 23 activities in Great Exuma
Type: Tours
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Attraction Details
Owner description: We proudly try to give you the best tours in Exuma. Fun, professional, amazing, and in a premium setting with all the frills.
1 review
“Left stranded”
1 of 5 stars Reviewed August 17, 2013 via mobile

We had a completely different experience than anticipated after reading the reviews. We booked the all day trip the following morning with the help of our hotel. The next morning an hour before pickup we received a call saying that the trip had been canceled. We were given the choice to do the half day trip that afternoon instead. Given the amount of time we had available on the island we accepted. This trip was cancelled also as we got close to pick up that day but we could take the half day trip the following morning. Fine. This also got cancelled and we were moved to the afternoon trip again only to be eventually told after three days of trying we could not go! We wasted precious amount of our vacation waiting and hoping to go. My advice, when your ranked number one you have nothing to gain. Go with the groups who are striving to be number one. These guys suck!

Visited August 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
exumamama, Owner at Exuma Water Sports, responded to this review, August 17, 2013
Hi DougM, this is Ray, the owner and captain of Exuma Water Sports. After just reading a review in tripadvisor written by you, I would like to let you know what happened. Initially, your hotel concierge contacted us to book you guys but we were already full. So they apparently booked you for a different day tour with another company, not us - Exuma Water Sports. They are the ones that canceled you an hour before, not us. We completed our trip and never canceled anyone or any full day tour. When you guys were canceled, your hotel's concierge contacted us to try and get you on another tour with us. They tried to book you with us on the next day on our 1/2 day tour which was totally booked up already. We later had 2 cancelations for that morning tour from another hotel, so we thought we could then accommodate you guys, but in the meantime, that hotel rebooked the 2 who had canceled and did not notify us until a bit later on. As you guys were the last ones booked, we had to try and move you to the afternoon 1/2 day tour. We notified the concierge well in advance. We need a minimum of 8 guests to make a tour, and with you guys, we only had a total of five so it was canceled. Had I known of the situation at the time, I would have still taken out you guys that afternoon just to try and make everyone happy, but I did not know until too late that afternoon. I sent a message to say that I would take you guys the next day, but they said you were leaving. Anyway, I do feel sorry for you guys and if it helps, the next time you come to Exuma, we will take you out complimentary!
Regards, Ray
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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96 reviews from our community

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Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Charlotte, NC
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“Amazing tour!”
5 of 5 stars Reviewed August 12, 2013

My husband and I booked a half day tour with Exuma Water Sports while in Great Exuma and had the BEST time!! Rey & Justin are awesome tour guides and know the islands so well. From the swimming pigs, to feeding iguanas, the snorkeling, picking up starfish, etc- the list goes on- awesome tour and wish we had more time on the island to do more of the tours they offer! We will be back!!! Thanks so much guys!!

Visited August 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Went 3 time in one week!”
5 of 5 stars Reviewed August 9, 2013

That says it all. Our 19 year old son wanted a break from Mom and Dad, so he booked the Wave Runner tour with Justin. He loved it so much he went back, this time with Dad in tow. We loved it and I didn't fall off! We then went back as a family for the half day boat tour. Again Ray and Justin did a wonderful job.

Their is a lot of overlap between the Wave Runner tour and the half day boat tour. They both do swimming pigs, Lee Stocking etc. The boat tour adds the iguanas and snorkeling. But driving your own Wave Runner versus enjoying the boat ride makes them both worthwhile.

Highly recommended, we will return whenever we are on the island.

Visited August 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Senior Reviewer
6 reviews 6 reviews
3 attraction reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“Amazing Day at the Exumas”
5 of 5 stars Reviewed August 5, 2013

Thank You Rey and Justin,

The boat tour we took was amazing. We truly enjoyed spending the day exploring the beauty of the exumas. The Sandbars, swimming with pigs and sharks, snorkling Thunderball cave, the grotto, lunch at staniel key and ending the day eating the delicious rum cake under the umbrella on a sandbar.!!!!

We will see you again next year!!
Jay and Christy Baralt

Visited August 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
“Best Excursion We've Done”
5 of 5 stars Reviewed July 30, 2013

As a company we've been fortunate enough to take our employees on several rewards trips across the world.

The day we spent with Captains Ray & Justin was above and beyond the best thing we've ever done.

We booked privately with them and through the whole process Ray & his wife Philippa made sure to let us know what ideas were possible and extra touches they could do for us. Anything we asked they did their best to accommodate - and once we saw the resources available in Exuma we were amazed at what they came up with!

We wound up organizing a beach party on a private island for our 20 guests.

Imagine beach balls, umbrellas, jet skis, kayaks, hot Island food off the grill, music & the Famous Rum Cake. All on a tiny and truly private island with no one else in sight!

We snorkelled and drank Goombay Smashes and had what can literally be said by every person in our office - the Time Of Our Lives!!!

The wallpaper on my computer is an image of our day with them.

As the owners of a family operated business we know the hard work it takes to be successful - Exuma Water Sports' customer service, personal touches and obvious passion made our vacation.

Thank you, Thank you, Thank you!

Visited May 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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