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“Monkeys would have provided better service” 1 of 5 stars
Review of Resorts World Bimini

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Resorts World Bimini
4.0 of 5 Resort   |   North Bimini, Bimini   |  
Hotel amenities
Ranked #5 of 9 Hotels in Bimini
Gainesville, Florida
1 review
“Monkeys would have provided better service”
1 of 5 stars Reviewed 2 days ago NEW

The following review focuses on my opinions of the poor customer service I received while waiting to board the Bimini Superfast on December 16th. I did not actually get the opportunity to board the cruise ship, as I found out at the port that it was not sailing, but from the other reviews posted I don’t think I missed much. My boyfriend and I drove 6 hours to the port of Miami, leaving at 6:30 that morning. We were filled with excitement as it was his first cruise. I have been on several, but never with Resort World. With that in mind, I prepared in every way possible. We had tickets two months in advance, and I made sure to bring all documents necessary to the port. I double and triple checked every detail to my best capability and it seemed we were finally on our way.

Our horrible customer service actually began well before we became aware of our cruise cancellation. Let me start by saying that the Port of Miami is the most confusing and poorly marked port I’d been to. However, this didn’t discourage me as I had their phone number and thought after a quick call we could figure out our terminal location in no time. My boyfriend made the call and was swiftly directed to one of the port attendants. He explained we were to board the Bimini Superfast, but needed to know where our terminal was for boarding. The woman on the phone was immediately frustrated and just snapped at him saying “there are signs everywhere.” My boyfriend is an incredibly smart man with great eyesight so clearly he saw the ONE SIGN that said “terminals A-E” and “terminals F-J” (or whatever letter sequence it was). However, there was no association with that sign and our cruise ship. As he tried to explain this calmly he was HUNG UP ON. The complete lack of patience or desire to accommodate our needs was disgusting. I called the second time and spoke to a different woman who was able to help. Happily she told us where to go. At this point there has been NO MENTION of our canceled cruise, but here we go driving to it ready to board.

At our boarding time we walk up to the impromptu tent looking surprised that we were the only ones there. I wasn’t too discouraged at this point because I clearly saw our ship sail into the port. The cop at the doorway looked confused as we approached as asked what we wanted. I was puzzled and told him that we were ready to board the Superfast. As the final word came out of my mouth he quickly remarked that it was not sailing today. It felt like someone dropped a brick in my stomach. Frustrated I approached one of the Bimini workers who guarded the door from the inside. She looked angered as I tried to open the door. When she finally decided to come out I told her that I wanted to speak to someone immediately in regards to our cancellation, especially because we were not notified in any way. She duly and emotionlessly told me she’d find her supervisor because she was incapable of helping us or able to provide us with any information. After waiting five minutes my boyfriend called our promotion company to see why they had failed to contact and notify us that our ship wasn’t sailing. They were in complete utter shock. The first thing we were told by them is that all their records clearly stated that the ship was ready to sail, but they sincerely and repeatedly began to apologize and expressed their desire to right this wrong. I felt important and in good hands when spoken to this way. This is the OPPOSITE of what I received from Bimini. The manager finally came out after 20 minutes. She wore an expressionless face and her arms were crossed. Clearly she saw us as a nuisance. Her first words were “It’s not our fault. We sent a letter.” Well I NEVER received such letter and neither did our promotion company. Fine. Miscommunications, I get that. But the show some sort of empathy. She didn’t have much to say and didn’t have the knowledge necessary to first be in charge and second to answer my basic questions. She gave us a hard copy the letter. It read canceled due to “scheduled maintenance.” I want to know if this was “scheduled” in advanced why was I not notified when I booked instead of right before the sailing date? The boat didn’t hit rocks due to some freak accident on its last journey it was well planned, and we were left in the dark.

Our option by Bimini to fix this wrong was to rebook by early February. This “solution” is completely unrealistic as it takes a long time to coordinate MORE time off from work and school between me and my boyfriend. It wasn’t just the booking fee that cost us, but the lost time, the travel, the gas, etc. I understand things beyond our control happen, but as customer we should have been seen as valued and important. I understand it is often taboo for companies to initially admit fault, but offer solutions, apologize for my troubles...DO SOMETHING. ANYTHING. Bimini has lost two customers and I am sure we will not be the last.

  • Stayed December 2014, traveled as a couple
    • 1 of 5 stars Service
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115 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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English first
Fort Lauderdale, Florida
1 review
1 of 5 stars Reviewed 2 days ago NEW

Last April, I took the daily cruise to Bimini island from Miami. The ship never left on time but with almost 2 hours delay since FBI found out that some passengers already onboard were persons non grata. The pier was not built yet and we were transferred to another ship prior to the final landing where the immigration was not in hurry to welcome us. By the time we arrived there, there was not much time left to enjoy the beach. Now the daily trip has stopped and I decided to take the one or two night package but it seems that the advertisement was wrongly published. The price listed does not mention if it is per person or per double occupancy. I called and the company asked me to forward them the advertisement. Twice I got the wrong email. Definitively Resorts World Bimini administration office is not reliable and most of all professional.

Room Tip: Again I did not stay in the hotel.
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Stayed April 2014, traveled solo
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Fort Lauderd
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Let me start off by saying that the previous poor reviews on this site are because the company operated one-day trips to Bimini that were prone to mishaps and other problems. The Superfast recently got new management and changed its schedule. Now the cruises leave Miami in the evening, arriving in Bimini around 9 p.m., then leaving two days later. This gives you a full day on the island and the chance to see and do (almost) everything it has to offer.

Don't expect a full service cruise, as this isn't Carnival or Norwegian etc. The Superfast and the resort were a great combination for a short and inexpensive weekend getaway.

We had been planning to do this trip for a while and we finally went online and made our reservations about a month beforehand. Very easy. We paid $40 extra each to stay in the 2 bedroom villa which turned out to be a good choice (see below). A few days later I see on Facebook that they are running a Black Friday deal that was significantly cheaper than what we paid for. However, I emailed the people at RW Bimini and received a a call 45 minutes later that they had credited my card with the difference. So kudos to them for great customer service even before the trip started.

Boarding begins at 3 p.m. for the 6 p.m. departure. It supposedly closes at 5 p.m. We arrived at Port Miami at 2:50 p.m., parked our car five minutes away in the garage ($20 a night). It was a little crowded when we walked into the terminal but they have a ton of employees checking in the guests and immediately we were asked if we were staying on the ship or in the villa. Note that if you are staying the villa you are escorted to a "VIP" line which is much shorter than if you have a cabin on the ship. They give you your villa keys in Miami so you can just go straight to your room when you get to Bimini. Then you go through the metal detector. The whole process took about 15 mins tops.

Once you board the ship there are a bunch of smiling and friendly employees and island music to get you in the mood for vacation. All the bars/ restaurants are open so you can immediately start eating and drinking. The Casino doesn't open until you go further offshore. If you are staying in a villa and have only a small carry-on do not bother checking your bag – they will keep it behind the concierge desk for you at no charge and you pick it up when you get off. That was helpful. They offer "snacks" consisting of hamburgers, hot dogs and fries when you first get on and many people believe this is the included meal. However, one the ship begins to move there is a great, FREE, buffet with fish, chicken, salad and dessert on the top deck. Most people just didn't know about it, so definitely don't stuff yourself with "snacks" or you will be disappointed.

The muster drill took a little longer than expected because one passenger to was missing, but around 6:30 p.m. the ship began to move and the normal cruise experience resumed. We went up to the top deck for the free dinner, watched a basketball game and played at the casino. The minimums are lower on the ship than on the resort, so we did most of our gambling there. Although the website advertises a Sportsbook, it recently closed, but there is one on the island. There was also Bingo and a live band, but we didn't take advantage of that.

We arrived in Bimini around 9:30 p.m. and breezed through customs. The new pier that opened a few months ago means that you don't have to deal with the offshore tenders and you walk right onto trams that take you anywhere in the resort. Note that if you are staying in a villa there are private golf carts that drive you right to your room. The whole process was a little confusing so don't be afraid to ask one of the many employees to clarify which golf cart/ tram you are supposed to get on.

Our room was located on the third floor overlooking the construction of the new Hilton Hotel, but noise was not an issue. The 2 bedroom villas are huge and can sleep 6-8 people. They come with full kitchens, a living room etc. There is also free and fast wifi throughout the resort which comes in handy for keeping in touch with friends/ family in the states.

You will have one full day on the island. The resort is very safe. I went running in the morning, tons of employees around greeting you with a smile. There were also shuttles to pick you up but I elected for the exercise. Rented a golf cart from Sue and Joys for $85, which seemed like the uniform price for a 24 hour rental. You can just return it the next morning before you get on the ship. Remember to drive on the left. Sue and Joys also has basic provisions such as water, soda and sunscreen.

Went into Alice Town (10 min golf cart or tram ride) and had lunch at C.J.'s Deli, great cracked conch overlooking the beautiful, Radio Beach. Beach has free chaises provided by the locals. Definitely worth a trip. Also went to Sherry's Beach Bar for some drinks. There are a few more restaurants, a liquor store (Bahamian rum/ alternative to expensive drinks on the resort ) and a straw market in town. Looked like the resort tram frequently ran back and forth to the resort.

Back on the property, the best pool by far was the Infinity Pool. Overlooks the Atlantic and has a bar on-site. Great place to watch the sunset. Pools were a bit cold, but an employee said that they had plans to put in heaters. The Marina pool is also nice and has a swim up bar, which was closed for some reason. Ate dinner at RW Hemingways Restaurant in the Casino which has a seating area. High prices but the food is fantastic, especially the Conch Chowder.

Nice casino, the minimums are a little high but they have all of the games and slots. We signed up for the RW Rewards program on the ship which gets you $20 in free play at the slots. Sportsbook is also there. Casino staff is VERY professional. We also went to the Sabor pool party across the street for a bit, but it was not very crowded. Great party complete with music and firedancers, but just not many people around. This is actually a good thing about the resort, there were always other visitors around but it was never overwhelming. Even on the ship, it never seemed like a ton of people were around.

Left Bimini on Saturday morning. We were initially confused about how to get to the pier since it was far, but as soon as we got out to the main resort road a bus pulled up asking if we had to go to the ship. They bring you to the reservations office first to get your boarding card, but if you book a roundtrip cruise, SAVE YOUR BOARDING CARD. You can stay on the shuttle, avoid the check-in lines and walk right onto the boat in two minutes time.

The trip back was quick and still fun. The free breakfast onboard consists of eggs, bacon, sausage hash browns, pancakes, fruit and yogurt. You can go back and get as much as you want, but it closes between 10 and 10:30 a.m. Exceeded expectations just as the free dinner had. Casino was open but we just went out to one of the lounge chairs on the top deck and slept while overlooking the Atlantic. You can get towels to lie down on from the reception desk. They have a welcome back party on the top deck to keep the vacation/ party going and were just as enthusiastic as they were on the way there. We were in Miami in no time.

Took about 45 minutes to get off the ship but that's because customs takes a while.

Great service on the ship and on the resort. There were a few employees who really went above and beyond for us: Valerie at Port Miami check-in, Glenn at the Superfast Club 360 Bar, Harold the cruise director, Kurt at the Aqua Bar and Bernadette at the Bimini casino. Outstanding service and they all looked like they enjoyed their jobs. The Bahamian people are some of the nicest people on earth and interacting with them was a pleasure.

Overall, a great trip that exceeded expectations. RW Bimini is really working hard to make this a destination resort and when the Hilton Hotel opens in 2015, the resort should be even better. Can't wait for another quick trip to Bimini in the near future.

  • Stayed December 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isanti, Minnesota
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

We booked a cruise to the resort with a 2 night stay. We live in Minnesota and made flight arrangements quite some time ago. One week before our travel we received an email that the cruise schedule had changed and that our reservation was no longer working.... So we had plane tickets to Miami and nothing to do. Well, on the up-side, they refunded all our money and we found a great 3-night cruise on Carnival. GO WITH THE BIG BOYS!!!

Stayed November 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cape cod
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

After over 40 years of visiting this tiny island, seeing good simple places abound, watching others fall to disrepair, the total destruction of the northern most tip and beachs of Bimini by this conglomerate " resort" machine is heart breaking and criminal. I've seen 2 foreign companies ( one owned by wealthy Cubans un-interested even slightly in preserving ecological treasures, and now presently run by a Malaysian mega corporation seemingly intent on bulldozing coral reefs and diving sites known the world over for their Elkhorn and other rare corals, nothing but contempt can I feel towards this mediocre complex. The "villas" look like common ,South Floria lower class , cookie cutter condo operations. The stores on the property sell over priced Orlando type clothing and beach gear. Huge piles... stories high huge... piles of the mangroves , pine , island flora they have plowed up to expand this operation with total disregard of local fish, shark and conch breeding grounds are everywhere in plain site of all aspects of " the resort"... Constant construction noise and dust round out the entire "relaxing" experience. Few local Biminites are employed on site with most staff imported from different islands and South America. The island charm of a Bahamian Out Island has totally been obliviated by yet the newest owners.... Respect and support of local customs, islanders, and ecological treasures has been ignored and
systematically destroyed. Hemingway must be shedding a tear for his beloved paradise lost,

  • Stayed February 2014
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Resorts World Bimini part of the island is beautiful. It's cleaner and nice. Pretty nice resort.

The local part of town has nice people but unfortunately it's very run down and dirty. There is trash everywhere in the street, they use styrofoam (which is terrible for the environment) for everything and there is no recycling. It's such a small island so it could easily be cleaned up but that was very shocking to me. I thought the local people would be very eco conscious and clean.

Overall its a nice relaxing place to visit :)


  • Stayed December 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida, United States
Senior Contributor
44 reviews 44 reviews
6 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was very pleasantly surprised on my recent trip to Bimini on an package for two nights from World Resorts. We decided to stay in the villas rather than on the boat and this was a good plan. The villas are very nice and everything is close by so walking or taking the trolly is very convenient. Pluses are very good accommodations, great beach and very good restaurant-Sabor. Downside, not much to do except the beach, only one place for breakfast, very limited facilities. This is probably change when the new Hilton Hotel is finished some time next year.
Renting a golf cart is a good idea to get around the island although there is not much of interest to see outside of the resort.

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Resorts World Bimini

Address: North Bimini, Bimini
Location: Caribbean > Bahamas > Out Islands > Bimini
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #5 of 9 Hotels in Bimini
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Resorts World Bimini 4*
Number of rooms: 135
Official Description (provided by the hotel):
Situated just 48 miles off the coast of South Florida on the quaint Bahamian island of North Bimini lies the new Bimini Bay Resort. We feature 135 luxury vacation rentals comprised of condominiums, loft-like treehouses and single family homes as well as a full-service marina with accommodations for up to 150 ft, infinity edge pool, grille, Swedish and Thai massage services, children's playground and a fine dining restaurant overlooking the ocean. ... more   less 
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Also Known As:
Bimini Bay Resort & Marina Hotel Bimini
Bimini Bay Resort And Marina
Bimini Bay Hotel Marina
Resorts World Bimini Bahamas

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