i recently traveled there with a few others for a political rally and i must say as a bahamian woman i will NEVER go back there...first off the front desk clerk had way too much to do all alone...but she was the best part of the stay...she smiled and answered all of the questions i had,,,she was the lady with pony tail and the pretty hump in front of her head..but other than that it was a mess...when i got there, they had no keys to issue out...so everytime i want to go to the room i would have to ask the lady from the front desk to open the door...i asked them why is this the response was "because some lost the other keys"..Are you kiddin me???????????? i don't even have a key for my room door????????? suppose someone just pick up that key and take everything out of the room....so i hadd to hide my suitcase in order for me to feel a bit secure...when i went into the room...i saw that in the cupboard in the kitchen area there was a heater with dead roaches around it...EEWWWWWW!!!!!! there was no cable..so i went back to the front desk and asked the lady about it and she could not give me an answer...no one could answer my question which was "why isn't there any cable in my room?" others said they didnt have any cable either and one other said their room door was coming off the hindge....there was not light in the room with the beds only a little lamp that flickered in and out...no place mats for the bathroom and the window which is in the bathroom right by the roadd had no screen....the glasses that were in the cupboard were very very dusty..there was absolutely nothing to do in the room...the pool was drained with police tape around the pool...the food at the hotel was good but the hospitality and service was absolutely dead...the lady that worked there in the black shirt never smiled nor did she greet..she acted like she didn't want to be there..and the other was always on the phone...yes i am a Bahamian Lady...so does that mean i must be treated poorly...just like every other visitor i chose to stay at your hotel and i paid for my room..yes i PAID for my room..its sad that you would treat your own kind like that...i overheard the manager telling the clerk to not worry about the complaints that we may have we are only renting....i felt so hurt after hearing that like my money was no good there...i will never recommend this place to anybody...a word of advise...you HAVE to learn how to treat your own BEFORE you can treat anyone else..
- Also Known As:
- Royal Palm Hotel Freeport
- Royal Palm Resort And Suites
- Royal Palm Resort & Suites Bahamas/Freeport, Grand Bahama Island