We just got back from a week stay at the Ritz from a timeshare exchange. We stayed at their newest building which was nice and clean. The jacuzzi/tub was large and much nicer than some I've seen at other timeshare places like the Hilton in Las Vegas. We had a studio which was pretty spacious.
The resort offers a 2x a week food run at the nearby supermarket which was convenient. The pool was nice but it's not "the best" pool in the island. The beach was close...an easy stroll from the unit.
The problem we had with the Ritz was there were NEVER any towels available. The provide bath towels for the room but not beach towels. When we visited the laundry facility to ask for beach towels, they said they did not have any so we were forced to use our regular towels (we couldn't get extra bath towels as they were out too). The next day we went in the morning to ask for towels...again they did not have any beach or regular towels. Duriing the whole week of stay we were only able to get a beach towel once that we had to hold on to and try to dry ourselves because there were NEVER any available after. It just seems really ridiculous to me that this was happening every single day. When I asked how come they never have any towels, I was told that they have large families staying and they take all the towels...COME ON! Managemet should anticipate the needs of the customers, if they know that they are book to capacity, they need to make available more towels for their customers.
The pots and pans in the unit was really cheap. Anything you put in it whether you are frying or boiling, it sticks in the bottom and is so hard to clean. And I don't know if I was on a different resort as the other people described in their reviews because almost all the staff we met never said Hi or Good Morning or anything at all. We're not sure if they are just shy but they won't say a peep until you say something to them and they'll finally acknowledge your presence.
When we booked a cab for an island tour we were told that he would be late so we went back to our unit and asked front desk to call us when he got there. When we didn't hear from anybody we called the front desk and got connected to the cab driver, apparently he came didn't see us and the front desk said they didn't know how to get in touch with us...that's just one of the examples of their unwillingness to go the extra mile.
We booked a tour with the activity desk, we couldn't find the yellow slip they gave us and so we went to them to ask what time our pick up would be the next day. The lady said she didn't know that there are different operators and for us to check our yellow slip. If we had our yellow slip we wouldn't need to ask her. She just said between 9 and 9:40. The book that they use to record the tours was right in front of her but she couldn't lift a finger to look through it and give us the exact time. I don't think that's too much to ask.
The whole stay we felt like we were just being tolerated because we were guests and we were dropping money at the place. There were only two people that was friendly that we met there and they were not from the resort at all.
The facility is nice but the service is not that friendly or competent. There's no way I would recommend this to friends and family.
On the island as a whole...a kayak trip to the Lucayan National Park is a must. The gold rock beach was awesome. The sandbar was great, especially for kids and the water is warm. Shark feeding dive with UNEXSO is also recommended.
BRobertson
Dana Point, CA
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