We had booked the East End tour with Chad. The beginning of the tour was fine, and then went downhill from there. Our guide was nice, but not very organized. Basically we paid a lot of money for a car ride and lunch (which wasn't even what we had ordered). We spent almost the entire day either in the car or waiting for our lunch on the beach. We waited so long on our lunch that we didn't have time to see the caves and do the kayaking. I had ordered lobster for my lunch, and ended up with conch. So we decided to skip the caves and do the snorkeling. It was so windy that we couldn't snorkel and kayak in the normal spot. We ended up in a big creek, with murky water. We got to snorkel over a blue hole, which had no fish, corral, or anything to see. There were some members of our group who actually called Chad and complained, and they were given half their money back. Because I or my husband didn't verbally complain we weren't even offered any kind of refund. We were so excited for this tour and experience. In the end this was the worst day of our cruise.