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“Beautiful Hotel, Friendly People” 4 of 5 stars
Review of Grand Lucayan, Bahamas

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Grand Lucayan, Bahamas
4.0 of 5 Resort   |   1 Sea Horse Road | Lucaya, Freeport, Grand Bahama Island   |  
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Hotel amenities
Ranked #4 of 19 Hotels in Freeport
Sunset Beach, California
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
50 helpful votes 50 helpful votes
“Beautiful Hotel, Friendly People”
4 of 5 stars Reviewed July 26, 2013

I stayed at the Grand Lucayan for 7 nights with two girlfriends. We only had one negative experience. Here's my list of the good and the bad:

The Good:
-The staff is incredibly friendly. Not a single person was rude to us.
-The location can't be beat if you want somewhat of a nightlife. With the Marketplace right across the street, you can try a different restaurant every night and enjoy some fun bars and even karaoke on some nights. We made so many friends at the marketplace!
-The beach and pools had just the right amount of people. We always were able to find three chairs next to each other when we wanted to lounge. But the beach wasn't totally empty so it always felt lively.
-This hotel is almost in the middle of the island, so if you want to rent a car, it's not a far drive to the east side of the island nor is it a far drive to the west side of the island.
-One of the nights we found a little paper slipped under our door inviting us to a complimentary cocktail hour on the great lawn. We enjoyed appetizers, live music, and drinks--all for free! We have no idea why we were invited or what it was for, but it was great!

The (only one) Bad:
-We were there for 7 nights. Our AC broke on night 2 and was out for 3 days total. We were incredibly uncomfortable during those nights and I really didn't get more than a couple of hours of sleep during that time. We weren't the only people with broken AC and there were a lot of complaints. When I asked for some compensation, we received a $50 room credit. I feel like we should have been given more, but I really didn't want to waste my vacation arguing with someone at the front desk. And they were working as quickly as they could. We were in our room when the AC guy came and fixed it and he was super nice. He even chatted with us while fixing it.

Overall, the place is amazing and was perfect for us. Broken AC can happen at any hotel and I do feel that it was handled well considering how many rooms were without AC. We rented a car and drove around the island and I didn't see any hotels that looked nearly as nice as this one. I highly recommend it!

*And check out Trikk Pony Stables. I left a review for them too:)

Room Tip: Most of the reviews say that you should get a room with an ocean view. We saved money by getting a...
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  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,650 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (645)
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English first
Cleveland, OH
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed July 25, 2013

We just returned from vacation and had a wonderful experience at the Grand Lucayan. It is stunningly beautiful and all of the staff are terrific. The gentleman who checked us in gave us a wonderfully quiet room (508) which we so appreciated and our room cleaner Debra was fabulous. Everyone in the restaurants was nice and did a great job. The breakfast buffet was good and we ate 2 meals at their dinner buffet which were okay. The beach was beautiful and uncrowded and a great place to relax.

The health club and spa were fabulous amenities. Kim and Phyllis do a great job with the classes and it was a wonderful place to relax.

Overall, I cannot say enough good things about the resort. I love the Bahamas because it is easy and I can't wait to get back!

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand L, Manager at Grand Lucayan, Bahamas, responded to this review, August 5, 2013
Hi BeachLover36,
Thanks for taking the time to write this kind review! We're so happy to hear you enjoyed your stay with us and especially enjoyed your quiet time at the beach, our friendly staff, our health club and spa, and our different restaurants. We'll be sure to send your love to Kim and Phyllis! Thanks again for the great review and we hope you come back and visit us again soon!

Best,
Your friends at Grand Lucayan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 23, 2013

We went as a family in a group of 9 people and everyone just love the place!! The staff was friendly and very helpful. Restaurants (and food) are excellent. I also love the location in front of the market where there is music, restaurants and small stores. This hotel is beautiful and we highly recommend it.

We will go back soon... soon....

MRavelo

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand L, Manager at Grand Lucayan, Bahamas, responded to this review, July 24, 2013
Hello MRavelo,
Thank you for taking the time to write this great review! We're so glad you and your family enjoyed your stay with us and especially enjoyed our helpful staff, the wide-variety of dining options and the resort's close proximity to the Lucaya Marketplace. Thanks again for recommending us and we look forward to your return!

Best,
Your friends at Grand Lucayan
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Houston
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2013

First and most importantly the Staff (Restaurant) was fabulous! We were a group of over 300 people and we never waited more than a few minutes to be seated for any meal. Marsha (My favorite) and the other staff were gracious and super attentive to our every need. The rooms are clean, spacious and well maintained. Grand Lucayan is a wonderful resort with many activities and in walking distance to marketplace shopping, tons of great restaurants and an awesome beach. Enjoyed the quiet infinity and lap pools which overlooked beach areas near the Lanai section of the resort. I also want to mention the ladies who are so patiently sit all day near the poolside to offer hair braiding at a very reasonable rate. I loved their sweet spirit and gentleness as they use their creativity in the hair designs. Can't wait to plan our next 7 Day Vacation in Freeport at the Grand Lucayan Resort.

Room Tip: Request Lanai or Garden View if you want to be away from the main area for privacy on balcony less t...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand L, Manager at Grand Lucayan, Bahamas, responded to this review, July 23, 2013
Hello Mikensyl,
Thank you for taking the time to review us on Tripadvisor! We're so glad to hear we were able to comfortably accommodate your large group and enjoyed our attentive staff, the wide-variety of activities, and the spacious rooms! We hope you and your group come visit us again soon.

Best,
Your friends at Grand Lucayan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed July 22, 2013 via mobile

This hotel was beautiful in every way! The service was awesome and the balcony view had me speechless! I definitely recommend staying here for anyone! The food was great as well. It was very family oriented and the rooms were clean and the balconies outside of every room was the icing on top! I also loved how the beach was right there in walking distance. I will definitely be going back sometime soon.

-Crystal N.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand L, Manager at Grand Lucayan, Bahamas, responded to this review, July 23, 2013
Hi empresscrys,
Wow, thank you so much for this great review! We're so glad you enjoyed your stay with us and especially enjoyed the amazing ocean view from your room, our friendly staff, and the close proximity to the beach. We strive to make each guest's experience with us as enjoyable as yours was. We can't wait to have you back here!

Best,
Your friends at Grand Lucayan
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Naples, Florida
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 22, 2013

My husband and I re-visited this amazing resort in the Bahamas.
Once again we had the opportunity to celebrate the Independence celebration of The Bahamas (40th Year)-wonderful experience, we celebrated the 30th in one of our past trips!.
The resort is great, we highly recommend it.. The grounds and rooms are very clean, the staff extremely helpful and friendly. Our request to the reservation specialist, was honored for a room aboue 5th floor! The view was amazing. The hotel out of season (July) is very quiet, great for us, we went to rest and for quiet time. We travel quite often finding The Bahama people among the friendliest.
We plan to return before year end, we will definately continue our stays at the Grand Lucayan Resort

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand L, Manager at Grand Lucayan, Bahamas, responded to this review, July 23, 2013
Hi cavanme,
Thank you for taking the time to review us on Tripadvisor! We're so happy to hear you and your husband were able to celebrate your 36th wedding anniversary with us and that the resort was well-suited to enjoy some quiet time. Thank you for recommending us and we're looking forward to your next visit with us!

Best,
Your friends at Grand Lucayan
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Fort Collins, CO
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed July 20, 2013

My husband and I are currently enjoying our first trip to Grand Bahama. We are staying at the Grand Lucayan. All current reviews seem accurate to our experience, so I will only add one thing. Detracting from an otherwise pleasant stay is the constant drone of LOUD music over loudspeakers from the hotel's adjacent buildings (east end, I believe). It is audible from our balcony as well as our room, even with balcony door is closed. It compete's with the sound of the ocean, which we would much prefer to hear. Oh, I did not mention that the same tune plays over and over, hour upon hour, from afternoon until late at night. Tonight's song is a woman's weird version of "Take Me Home Country Roads," but most of the original lyrics are missing. So hotel guests are treated to 4-5 lines repeated nonstop. After last night's "concert" and tonight's, we mentioned it to hotel staff who said others had the same complaint. I see that management seems to read Tripadvisor reviews, so I am hoping they read this and turn off the recording as it serves no purpose but to irritate guests. Or, if music is absolutely necessary, then get a playlist and reduce the volume. Your guests will thank you -- trust me!

Stayed July 2013, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand L, Manager at Grand Lucayan, Bahamas, responded to this review, July 24, 2013
Dear Viajara,
Thank you for your recent review on Tripadvisor. Our apologies for the loud music and the inconvenience this has caused. We are delighted that you enjoyed your stay with us. We have sent your concerns to our engineering department who has addressed the matter almost immediately. Thank you for bringing it to our attention. We hope that you will afford us the chance to welcome you back.

Sincerely,
Grand Lucayan Management
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Additional Information about Grand Lucayan, Bahamas

Address: 1 Sea Horse Road | Lucaya, Freeport, Grand Bahama Island
Phone Number:
Location: Caribbean > Bahamas > Grand Bahama Island > Freeport
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Freeport
#2 On the Beach Hotel in Freeport
#3 Romantic Hotel in Freeport
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Lucayan, Bahamas 4*
Number of rooms: 542
Official Description (provided by the hotel):
Grand Lucayan is an elegant, serene AAA four-diamond resort set on 7.5 tropical acres of sandy coastline and spectacular oceanfront. As part of Grand Lucayan Bahamas Beach & Golf Resort, this 542-room hotel delivers the ambiance of the islands with all of the style and amenities you expect in a Resort destination. ... more   less 
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Also Known As:
Grand Lucayan, Bahamas Hotel Freeport
Sheraton Grand Bahama Island Our Lucaya Resort
Radisson Freeport
Lucaya Sheraton
Sheraton Our Lucaya
Sheraton Bahamas
Grand Lucayan, Bahamas Freeport, Grand Bahama Island

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