We just spent the weekend at the Grand Lucayan and couldn't have asked for better. The staff were amazing. Emma took great care of our room, very clean, spacious. Jabar, who was perhaps the bell captain, and his staff went well beyond being helpful. I foolishly left my purse in the backseat of our taxi which had delivered us from the airport. I didn't discover it missing til after we had checked in - I was frantic. My passport, credit cards, money, ipad and kobo! Gone. Jabar & three others went to work and tracked down the cab driver and I had it back within the hour! The rest of the weekend was so relaxing, we spent it at the pool and on the beach. It is close to the Port Lucayan Marketplace, where there are lots of shops and restaurants but the Grand Lucayan has great food both at Churchill's and the poolside grill. Phone charges are expensive, even local calls.

Today is our 2nd day here at the Grand Lucaya (yes, we're still here) and I must say it is very disappointing. I feel like we flushed $1,500 down the toilet. We have a so called “all inclusive” package only to find out it is really semi inclusive. There are so many gray areas in the package!! EVERYONE working at the hotel is confused about the “all inclusive package”; no one has a clue on what’s included and what’s not. Every restaurant or bar we’ve been to has to call the office to find out what’s included in the “all inclusive package.” The best types of meals are not included, bottled wine is not included, top shelf deluxe is not included, the bar is not included in the package and we all know that most people come to resorts for the bar, beach, and relaxation!!! On top of ALL OF THAT…service on the property is extremely slow and oddly most of the people are not that welcoming. Honestly, they have no clue. The first night we came we found a remote control under the covers which led us to believe that they never properly changed the sheets in the first place. The ad promoted that they have daycare on the facility..that’s a BIG FAT LIE!! So, to those that are coming with kids…be aware there is no daycare. The hotel is extremely dead if you want to do something fun bring a lot of $$ with you as there is NOTHING included in the resort. There is no activity under $45. On a good note, the hotel is nice I give it a 7 out of 10, the rooms are nice but small, the beach is really nice and clean..I give it a 10. The food on site is 4 out of 10 not great but you can keep it down in order to avoid starvation!! With the horrible service and confusion I would consider this being one of the worst resort that I’ve been too!! I read the reviews before I came here and I’m starting to think they’re all fake!

My husband and I stayed at this great hotel across from the Port Lucaya Marketplace for 7 days during Hurricane Sandy and I cannot say enough good things about the resort itself as well as the staff. The beaches and pools are gorgeous and clean and so spacious. We never had to worry about finding the perfect spot to sun bath or have quiet time alone. The infinity pool at the far end of the resort has a platform so you can put your chair right in the water to stay cool. We walked the beach every morning for the sunrise and spent countless hours playing frisbee and swimming. The resort is very safe and secure and going to the marketplace across the street, even at night, is no big deal. The marketplace is very family friendly and has wonderful food. Top highlight is definitely Cafe Breeze. We ate at this restaurant 6 times and we each had something different everytime. Wow, the food and service at Cafe Breeze is fabulous. Do not miss the french dip sandwich, the Latino sandwich, the breakfast club, and last but not least the fried grouper. Not to mention the Nutella crepes!!! The prices are very reasonable and the wait staff is so warm and friendly. Zorba's is also another favorite. Loved their breakfast and the Gyros are to die for. When the hurricane came through the staff members at the Grand Lucayan went out of their way to make everyone safe and comfortable. They kept us with electricity and water and set out a buffet three times a day for three days on a very limited staff. Considering the conditions I don't know what else they could have done to make us comfortable. Michel the bartender was a real sweetheart and worked his butt off for three days!!! At one point they even drained part of one of the pools so we could have water for flushing!!! Our tenth floor ocean room was spacious and clean and the balcony was awesome for sunrise and evening cocktails. The bartenders at the Hammerhead poolside bar were fun and engaging and were a big part of the fun experience beach and poolside. My only complaint is that the music from the two different speaker systems were loud and kind of blended together to make for some awful noise. They should coordinate the music a little better. To save a little money we took a small cooler and bought beer across the street at the marketplace but the mornings were a perfect time for the Pina Colada and Mango daquiri's. We had poolside lunch one day which was good but you just can't beat the marketplace for the best meals and best prices. I would go back to this resort in a heartbeat.

I spent 2 nights at three days at this hotel. Awesome experience. Located across the street from the market place and the Marina. Great staff, wonderful security, I plan to go back again. Only complaint I can report is that the last morning for some reason our hot water wasn't hot....;0( but it was fine the previous day.