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“Great beach and service, but awful awful awful food and decrepit buildings.” 3 of 5 stars
Review of Viva Wyndham Fortuna Beach

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Viva Wyndham Fortuna Beach
3.0 of 5 Resort (All-Inclusive)   |   Doubloon Rd. & Churchill Dr., Freeport, Grand Bahama Island   |  
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Ranked #9 of 18 hotels in Freeport
Winter Park, Florida
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
“Great beach and service, but awful awful awful food and decrepit buildings.”
3 of 5 stars Reviewed June 15, 2013

I came to this resort with my family. We have been to a few other all inclusive resorts in the Caribbean and Mexico, but this was by far the worst. I could barely stomach to eat any of the food and it seemed to get worse and worse by the day. Our room was okay, however the back porch faced a creepy old dirt road where sketchy cars would stop and it's passengers would out of at night. If I was not on the second floor I would have been horrified. The shower barely works, the floors were dirty and the remote tended to break into pieces whenever it was used. The premises needed a complete overhaul, as the lawn was overgrown and many buildings remained in disrepair. However, the staff was actually very very nice and you could tell they wanted to try their hardest to help guests. If it weren't for the unlimited drinks, gorgeous beach and friendly staff I may have had a mental break down here.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamTangerine, General Manager at Viva Wyndham Fortuna Beach, responded to this review, June 17, 2013
Dear Guest

We would like to thank you for choosing Viva Wyndham Fortuna Beach Resort for your vacation destination.

We would like to apologize for not meeting up to your expectations during you stay with us, yet we would like you to understand how grateful we are to read your review.

We are really glad to read that you enjoyed our staff and our activities, our beach and our bars around the resort.

However, concerning our food and beverage departments, each guest is unique and has different expectations. Our cuisine offers a great variety of options every day in meats, pasta, fish, salads, desserts and appetizers. Although we truly regret you could not find something of your preference.

We regret not having an opportunity to have met you while in our province as we have systems in place to address each concern as they may arise, giving us an opportunity to restore your confidence in our product and services.
In the meantime, we wish to again, sincerely apologize for any inconvenience or discomfort caused, and hope that you will consider returning for a true and positive experience as we have some wonderful developments on the way to better serve our invaluable guests.

On behalf of the staff and management, we would like to say thank you once more for your honest review and for your generous hospitality.


Kindest Regards,



General Manager
Viva Wyndham Fortuna Beach
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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North Carolina
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 13, 2013

3 girlfriends and I booked a 3 night trip to Viva Wyndham Fortuna in October 2012 via CheapCaribbean site. I'm very fortunate in that I've been able to travel the world and stay at some of the nicest places. This of course was not one of them - but we knew that from the reviews on TripAdvisor before booking it. For the 500 pp price tag (included flights from NC & all rooms/food/drinks), we weren't expecting the greatest food or accomodations. And we got exactly that. But we still had a great time and it definitely suited our purpose which was to have a fun, quick, sunny (& affordable) girls beach getaway. Would I ever take my husband here for a romantic getaway? Never. But for 4 girls in their 30's, we had a good time. The beach & ocean were beautiful and was the highlight, and the weather was exactly what we hoped for. The drinks were plentiful and free, and there weren't too many young kids around except for in the pool. The rooms were acceptable, basic but relatively clean - we had an ocean/beach view which was very nice. I liked that we were in smaller 2-level buildings rather than a 400+ room skyrise. Coco & a night security guard named Rondel (I believe that's right?) were our favorites to talk to, and were very accomodating. Rondel sang for us on request :) and also escorted us girls to the beach at night and back to our rooms so that we'd feel safe, which we really appreciated.

Downfalls: 1) First and foremost, there was some sort of girls-gone-wild/bikini//exotic dancer contest that was being hosted at the resort at the time we arrived. That was pretty annoying, as ~30+ girls in G-strings & pasties were crawling all over the place and obviously some low-budget adult filming was taking place. When asked, they all said they were there for a "swimsuit competition" but... err, not buying it. We're pretty smart cookies. I also caught a couple of them making out with male hotel employees in the back luggage storage room, which was classy. 2) FOOD. The food at the reservation-only restaurants was pretty awful. So awful that we couldn't even eat it and sent all 4 of our dishes back in exchange for a pizza. We saw quite a few others at the tables do the same. We also tried to order & pay extra for a bottle of champagne, of which they said they didnt have any even though it's on the menu. The buffet was not great, but it was acceptable - I was able to get juice & eggs & toast & fruit for breakfast, and for lunch I generally had a big salad. We also ate at the beach hut a few times, but it got old quickly as it's primarily junk food (burgers, hotdogs, etc.). 3) ENTERTAINMENT. We weren't interested at all in the entertainment, but the shows that we did see were pretty awful. Especially the lip-synching ones. The only one that was decent was the acrobatic show. The rest, I'd just skip. 4) CHECK-IN: Was incredibly slow upon arrival. But the bright spot, is that if you arrive early, you can store your bags at the front & still get your armband etc to go eat/drink/lay on the beach, which we were very happy to do so. Wifi is also only available at the check-in desk, which was a bit frustrating. 5) The building next to us apparently had some sort of septic issue that required heavy machinery digging in the courtyard, and it smelled horrific. Fortunately, we were far enough away that it did not seep into our rooms.

Overall, we had a good time. Do I feel I got my money's worth for the $500? Yes. Do I regret going? No. I had a lot of fun with my girlfriends, got a little R&R on the beach and came home with a lot of funny stories about the "bikini contestants". Will I go back? Pretty unlikely. But as long as you know what you're getting into and keep your expectations low, you'll probably have a good time. Be sure to pack yourself a large plastic cup or water bottle so that you can fill up your drinks - otherwise you'll be standing in line at the bar for most your trip. Hope that helps!

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamTangerine, General Manager at Viva Wyndham Fortuna Beach, responded to this review, June 17, 2013
Dear Guest

We would like to start with a thank you, for visiting Viva Wyndham Fortuna Beach resort as your vacation destination.

We apologize for not meeting up to your standards and expectations. However, concerning our food and beverage departments, each guest is unique and has different expectations. Our cuisine offers a great variety of options every day in meats, pasta, fish, salads, desserts and appetizers. Although we truly regret you could not find something of your preference.

We regret not having an opportunity to meet with you while you were on property, not to mention systems in place to address each concern as they arise. More importantly, we believe that our invaluable clients are deserving of a worry-free vacation.

Also we would like to apologize for the inconvenience caused from the bikini model contest that we had during your stay here in the resort.

Although we cannot change what has happened in the past, we will utilize your comments for improvement in the future.
On behalf of the staff and management here at Viva Wyndham Fortuna Beach, we would like to apologize once more for the uncomfortable experience you encountered with us, yet we would like to thank you for your hospitality and honest review.

Kindest Regards,



General Manager
Viva Wyndham Fortuna Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 13, 2013

I spent a week here during spring break time for colleges and had a great time. I'm a few years out of college so it was nice to go to a resort that wasn't filled with older couples and had fun activities going on. The pool was gorgeous and the beach front had a lot to offer. I loved that the all inclusive included snorkeling and other beach activities that at a lot of other hotels would cost more. While we were there we did a Scuba dive through the hotel and the staff and experience was unforgettable. It's about a 10 minute ride into Port Lucaya which is a great place to visit at night time. The staff was friendly and the grounds were beautiful. The only complaint was because we were there during spring break there was some damage to the rooms.

Room Tip: Rooms without a beach view have wifi - but the beach view is absolutely worth it!
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamTangerine, General Manager at Viva Wyndham Fortuna Beach, responded to this review, June 17, 2013
Dear Guest
We would like to say thank you for choosing Viva Wyndham Fortuna Beach as your vacation destination.
We are thrilled to read how you enjoyed your experience here with us and all our staff and were pleased to read how you have enjoyed all the activities going on around the pool and also our grounds and our diving experience.
We would love to welcome again with us in our resort, maybe not during spring brake so you can really anjoy all the facilities of our resort so don’t hesitate to contact us if we can assist you with anything. Our returning guests are the most valuable to us therefore it would really be a pleasure to see you again.


Kindest regards,

General Manager
Viva Wyndham Fortuna Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montclair, California
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 13, 2013 via mobile

Staff was incredibly rude, food was absolutely horrible. Ran out of alcohol to which their reply was "no we are out, gin and vodka only!"Asked for sheets to be changed and was blatantly ignored. The only person who was helpful or nice was bellboy. Shutout to the bellboy. They ran out of laundry soap to which their reply was "I don't know when we will have more, call back when I am not to busy" not to mention they try to sell you on a timeshare with relentless pressure while calling and waking you up at 9am!!! To see if you will attend. I really tried to be open minded, only thing I enjoyed was the beautiful beach. Worse all inclusive EVER!!! Save your money for resort that appreciates your business and treats you like a guest, not a nuisance.

  • Stayed June 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamTangerine, General Manager at Viva Wyndham Fortuna Beach, responded to this review, June 17, 2013
Dear Guest

We would like to start with a thank you, for visiting Viva Wyndham Fortuna Beach resort as your vacation destination.

We apologize for not meeting up to your standards and expectations and we regret not having an opportunity to meet with you while you were on property, not to mention systems in place to address each concern as they arise. More importantly, we believe that our invaluable clients are deserving of a worry-free vacation.

Although we cannot change what has happened in the past, we will utilize your comments for improvement in the future.

On behalf of the staff and management here at Viva Wyndham Fortuna Beach, we would like to apologize once more for the uncomfortable experience you encountered with us, yet we would like to thank you for your hospitality and honest review.


Kindest Regards,



General Manager
Viva Wyndham Fortuna Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Griswold, Connecticut
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 12, 2013

Arrived during a rainstorm & the power was running on generators. We were sent out into the storm with limited lighting & directions to find our room. Room was ok, older but clean. Beach & pool were fine. Food was terrible, no taste to most of it. When you asked any of the front desk staff a question they were not helpful. Coffee pot in room did not have supplies to use it. Grounds & buildings looked like the place had been abandoned. Not up to the standard that I am used to, and I am not that fussy. Would not return to this location.

Room Tip: Make sure you have a room away from the lounge as it can get very noisy.
See more room tips
  • Stayed June 2013, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamTangerine, General Manager at Viva Wyndham Fortuna Beach, responded to this review, June 17, 2013
Dear Guest

We would like to start with a thank you, for visiting Viva Wyndham Fortuna Beach resort as your vacation destination.

We apologize for not meeting up to your standards and expectations. However, concerning our food and beverage departments, each guest is unique and has different expectations. Our cuisine offers a great variety of options every day in meats, pasta, fish, salads, desserts and appetizers. Although we truly regret you could not find something of your preference.

We also would like to apologize for the inconvenience you had due to the storm that we had in these days you were staying with us on property.

We regret not having an opportunity to meet with you while you were on property, not to mention systems in place to address each concern as they arise. More importantly, we believe that our invaluable clients are deserving of a worry-free vacation.

Although we cannot change what has happened in the past, we will utilize your comments for improvement in the future.
On behalf of the staff and management here at Viva Wyndham Fortuna Beach, we would like to apologize once more for the uncomfortable experience you encountered with us, yet we would like to thank you for your hospitality and honest review.

Kindest Regards,


General Manager
Viva Wyndham Fortuna Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cranston, Rhode Island
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 11, 2013

We stayed at this all-inclusive in January, and there is not enough money on the face of this earth to pay us to return. Our room was mediocre; had to request towels on day one which were not replaced or laundered unless specifically requested. resort provided in-room coffee pot, but no mugs or coffee to brew. Each time we inquired at the front desk, we were told it was "back ordered" and "should be in tomorrow". we never enjoyed morning coffee in our room. The handle/lock on the sliding door in room, upon arrival, was broken. Once it was repaired, it could not be secured and remained that way despite several attempts to have something done about it. We observed house cleaning services (on a daily basis) washing the floors in different rooms in the resort with filthy, black water in buckets with equally filthy mops. Swimming in the resort pool or lounging by the pool, became a war between us and the sea gulls (we were virtually attacked by dive-bombing gulls) and enjoying lunch on the beach proved impossible. The main dining area was so-so, the food passable and service virtually non-existent. Small birds are allowed to fly freely, land on chairs and tables throughout this eating hall; no effort was made to clear them out of the facility. The ONE bar/lounge on the property did not serve any liquor which would or could be considered "top-shelf" -- this is the first time we experienced this at an "all-inclusive". And finally, no matter how insignificant our request, every time we went to the front desk, we were told our request could be handled by "our entertainment staff", etc. (basically, the staff is very good at passing the buck). Oh, yes, one evening at approx. 9:30, we heard a knock on our door. There was a man dressed in dark clothing who stated he was from "housekeeping" and said "oh, I see the room is occupied" and then turned, walked away. Questioning the front desk about this, we were informed this is common practice by staff to "better understand which of our rooms are occupied on any given day". I questioned why the front desk doesn't simply call each room, and personnel responded b saying, "we'll, if you were not in your room at the time we called, there would be no way for us to determine if the room is actually occupied". To this I stated that if we weren't in our room when housekeeping knocked, there again would be no way to determine if the room was occupied. Front desk personnel simply responded to this by saying...."oh well!". in short, we feared for our safety. However, there was ONE plus to this resort...we enjoyed a phenomenal Italian dinner, complete with outstanding service and an incredible talent playing piano to serenade us and other guests. But, this was one tiny bright spot in a dismal week. If we were asked to recommend this facility or if we were asked if we would return for future visits, our response would have been a resounding "NO, NO, NO, NOT EVER AGAIN!!!"

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamTangerine, General Manager at Viva Wyndham Fortuna Beach, responded to this review, June 17, 2013
Dear Guest
We would like to start with a thank you, for visiting Viva Wyndham Fortuna Beach resort as your vacation destination.
We regret not having an opportunity to meet with you while you were on property, not to mention systems in place to address each concern as they arise. More importantly, we believe that our invaluable clients are deserving of a worry-free vacation.
We apologize for not meeting up to your standards and expectations, yet we would like you to understand how grateful we are to read your review.
We are in constant training with all our staff members in each department, by reading your review, this can help us to maintain and improve for the better in the future. Thank you for your candor and your patience with us. We appreciate and wish to retain our valued patrons.
Although we cannot change what has happened in the past, we will utilize your comments for improvement in the future.

Kindest Regards,


General Manager
Viva Wyndham Fortuna Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newark, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed June 9, 2013

We loved the Wyndham viva fortunate beach hotel. Our room was beachfront, very clean and newly renovated. We had everything we needed and more. The beach was so beautiful. The entertainment every night was great. The food was plentiful and good. The nightly entertainment was fantastic. Lots of great watersports. Our week stay was so relaxing we didn't want to leave. We were 5 people - my husband, myself, 2 grown kids 18 yrs and 22 yrs and my 85 yr young mother. There was something for everyone. I would highly recommend this hotel.

Room Tip: Rooms were newly renovated. We were in section B very quiet and still close to everything.
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamTangerine, General Manager at Viva Wyndham Fortuna Beach, responded to this review, June 13, 2013
Dear Guest

We would like to thank you for visiting Viva Wyndham Fortuna Beach Resort for your vacation destination.

We are pleased to read how you enjoyed our beautiful beach and all the amenities and activities provided for you and your family.

We really appreciate your honest and positive review for all our upcoming guests to read, it is always a pleasure to know our guest have this appreciation to our services and staff.

On behalf of the staff and management, we would like to thank you once more, for not only your review, but for your generous hospitality also. We hope to see you and your family re-visit us again.

Kindest regards,



General Manager
Viva Wyndham Fortuna Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Viva Wyndham Fortuna Beach

Address: Doubloon Rd. & Churchill Dr., Freeport, Grand Bahama Island
Phone Number:
Location: Caribbean > Bahamas > Grand Bahama Island > Freeport
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Freeport
#7 Top resorts Hotel in Freeport
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Viva Wyndham Fortuna Beach 3*
Reservation Options:
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Also Known As:
Viva Wyndham Fortuna Beach Hotel Freeport
Wyndham Hotel Freeport
Wyndham Freeport
Viva Fortuna
Freeport Wyndham
Viva Wyndham Fortuna Beach Resort
Club Viva Fortuna
Viva Wyndham Fortuna Beach Bahamas/Freeport, Grand Bahama Island

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