We travel alot.We've car camped,stayed at Hostels,5 star resorts,and everything in between. We are NOT overly picky or critical but this place does not deserve a 3 star rating.The check in staff was rude, unfriendly and not helpful and the lobby was full of people who did not look like they were very happy. Now to the room....They put us in a room over looking the trapize and very close to the main bar/night club.The linens were stained/dirty, the mattresses were VERY used and old and uncomfortable, the closet didn't have both doors, only one, and the one it had was broken off it's runner so you couldn't even hang up your clothes, the floors were dirty, the furnature was very beat up, the mini fridge was rusty and dirty and the door wouldn't stay shut at all.They give you one bottle of water with a note to go to the bar to refill it if you want more frest water, the curtains were falling off. The bathroom was bad, bad...There was mold, the sink basin had cigarette burn marks on it, the sink itself was all cracked, there was no toilet paper roll holder, so the TP was just sitting on the counter, there was urine all over the toilet from top to bottom, just gross! And this was just getting in the room, so we called the front desk to tell them what we found and ask for another room and got put on hold and instantly transfered to a voice mail(never got a call back or anyone to check on the room).So my husband went down to the desk to ask for another room only to get the "we don't have any availble" speech, but check with us maybe tomorrow. So we had no choice but to stay in that room. So right outside the balcony was the trapize, pool and very loud speakers with music and constant entertainment people trying to get people to do activities. VERY noisey day and night. So we threw on our suit's and decided to get a snack and drink and go to the beach where we were instantly accosted by people wanting to braid hair, buy this and that, go on a paid boat ride.This is just not relaxing to us at all. So nite came and we went to sleep only to be awaoken by this glass door and walls ratteling from the booming loud music at the club. By the third nite we demanded a different room that was more quite, and it was, but when we got to it, it hadn't been cleaned from the previous people's stay, but once it was cleaned and we could re unpack, we finally got the peace and quiet we had wanted in the first place. The food, when available, was, at best, ettable, very cheap ingredients The high lite to our whole trip was that my husband got a rental car and we were able to leave the resort. I know this is all very negative but it's true. On the positive, the beach was very pretty and the water was warm, some of the bar tenders were very nice and had great personallities and the coffee bar in the mornings was worth waiting untill 8:30am to get a cappachino. We are in our early forties but not big partiers, but not old fuddy duds either, but what we really wanted was to just relax and get some sun.
If you want to sleep in peace, request a room away from the night club, or you will be woke up EVERY...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 18, 2013
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We would like to start with a thank you, for visiting Viva Wyndham Fortuna Beach resort as your vacation destination.
First of all we would like to apologize for not meeting up to your standards and expectations. However, concerning our food and beverage departments, each guest is unique and has different expectations. Our cuisine offers a great variety of options every day in meats, pasta, fish, salads, desserts and appetizers. Although we truly regret you could not find something of your preference.
And we regret not having an opportunity to meet you and your husband while on property, not to mention that we have systems in place to address each concern as they arise. More importantly, we believe that our invaluable clients are deserving of a worry-free vacation.
We Apologize also the experience you both had not only at check in, with the room situation and beyond but through your stay, although we cannot change what has happened in the past, we will utilize your comments for improvement in the future.
Also, we apologize for the vendors and the way they disturbed you and your husband, however, unfortunately they are allowed up to a certain amount in distance between the shore line and the beach. We have security on call 24/7, so if there does become an issue we contact our security and they deal with the situation.
On behalf of the staff and management here at Viva Wyndham Fortuna Beach, we would like to apologize once more for the uncomfortable experience you encountered with us, yet we would like to thank you for your hospitality and honest review.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.