Arrived by cruise to stay at the "all inclusive" hotel for 2 days an even though it wasn't a bad place to stay it could be a lot better if it was more put together and freshened up.
This is the first time I ever thought about reviewing anything and believe me I'm always positive Peggy so even writing this should say something.
Bathrooms- they were in need of the most work, the shower head was broke, the sink had a huge crack that was just glued back together, the fixtures didn't match at all, everything was poorly fixed. Our toilet stopped working 3 times, and the phone in the room didn't work at all which isn't ideal when your in the furthest building from the main office an cant call to take advantage of the free room service or ask any questions. The view we had was of a chain link fence with a broke down car on the other side with tons of trash all around.
Not to mention the coffee maker was in the bathroom less than half a foot from the toilet which is a little gross lol
We arrived at 9:30 by shuttle from the cruise ship an had to wait till 3:00 pm exactly before we could check in, which is very frustrating. especially when you only have a day an a half at the hotel, It was nice that they put our luggage in storage for us an allowed us to use all the hotel amenities but if we needed clothes to change into after using the amenities, like the pool etc we had to go check out luggage from storage room (if you could find the bell man) then get it out open it on the sidewalk get clothes, go change, then come out clothes back in, it was just a hassle so me an my husband basically did nothing for 5 1/2 hours but walk around an look at the beautiful waters so it was more frustrating then horrible, but still.
Not many to choose from that are considered fun or reasonable, swimming with the dolphins is almost $200 a person an you only get a very very small amount of time with them. Also if you came by cruise usually you only have the day an half there and most of the excursions are only offered a certain day of the week and by the time you get to check into your room the first day the excursions are over for the day.
Shows & activities: there is not much to do after dark an the stuff there is to do like the shows, aren't that kid friendly, even though we didn't bring our young son I saw many parents that did bring their children, getting up an leaving due to the sexual and inappropriate things being done an said over an over again which would make me think twice about bringing our son back when he got older.
Food: you get what you pay for I guess. The "all inclusive" resort title made us excited and quick to upgrade and pay the extra $400 dollars that we did because we thought it would be more beneficial considering the food, drinks & activites were "included". The buffet food is the same foods over and over everyday an kind of got old and didn't really taste that great but it wasn't the worse either I guess. The restaurants they do offer you have to make reservations for and they book fast. We got reservations for one night bc we were tired of the buffet food an the Italian food restaurant was the same stuff as the buffet mostly, the pizza was the same an the stuff that was different, like the ravioli I got was only 5 small ravioli pieces in a huge plate so I left hungry anyways...and last but not least the "free" drinks were nothing great they were all premade with only a little bit of alcohol added on top an mixed in and they are served in a cafeteria plastic cup that makes it feel nothing like a fun relaxing vacation.
All in all the beautiful sand an water make up for most of the little annoying and frustrating parts of the stay here and most of the people were really outgoing an nice, the area outside of the hotel is pretty run down an under developed but like I said its wasn't horrible & we made the best of the alone time together but would I go back? Probably not.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We would like to start with a thank you, for visiting Viva Wyndham Fortuna Beach resort as your vacation destination.
First of all we apologize for not meeting up to some of your standards and expectations. However, concerning our food and beverage departments, each guest is unique and has different expectations. Our cuisine offers a great variety of options every day in meats, pasta, fish, salads, desserts and appetizers. Although we truly regret you could not find something of your preference; and regarding about our rooms we would like to let you know that we have in progress a renovation system for near future to make sure that each guest has the greatest and unique experience in their most waited vacations.
We regret not having an opportunity to meet with you while you were on property, not to mention systems in place to address each concern as they arise. More importantly, we believe that our invaluable clients are deserving of a worry-free vacation.
Also, we apologize for any situation that may occurred whilst in our property, like the your opinion about the nightly shows and excursions yet we would like to let you know that we have fallowed with our procedures and make sure to let the personnel responsible aware of for due better for guest to enjoy fully.
Although we cannot change what has happened in the past, we will utilize your comments for improvement in the future.
On behalf of the staff and management here at Viva Wyndham Fortuna Beach, we would like to apologize once more for the experience you encountered with us, yet we would like to thank you for your hospitality and honest review.
Viva Wyndham Fortuna Beach
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.