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“Not sure what people are complaining about” 3 of 5 stars
Review of Viva Wyndham Fortuna Beach

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Viva Wyndham Fortuna Beach
3.0 of 5 Resort (All-Inclusive)   |   Doubloon Rd. & Churchill Dr., Freeport, Grand Bahama Island   |  
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Ranked #10 of 18 Hotels in Freeport
georgetown, ontario
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
30 helpful votes 30 helpful votes
“Not sure what people are complaining about”
3 of 5 stars Reviewed February 7, 2013

Just got back from one week at the viva fortuna. (jan 28-feb4). Like many others, I had read negative reviews of this property, which were completely unfounded. This property is a three star, not a five star; so don't expect white glove service.
We booked an oceanview, and was not disapointed, with a room on the first floor of the Bimini block. If you are looking for quieter accomodations, try to get a room in this block as it is at the far end of the resort.
The beach is absolutely gorgeous. Literally miles long with spectacular views in either direction. There were a few people selling things on the beach, but left you alone after a simple 'no thank you'. There are security guards that patrol the beach as well, who are friendly. We were fortunate to find a quiet spot on the beach up near our room, wich was nice. The ocean was a bit cool, but once you get in, it was lovely. When the surf is up, the visibility of the water is a bit cloudy, but on calm days you can see right to the bottom.
The food was much better than we expected. There are always burgers, (wich are amazing) fries, hotdogs, and pizza available, but be sure to try the other items on the buffet as well. Surprisingly tasty. There was enough selection that you didn't have to eat the same thing twice. There was always a beef, chicken, or fish dish to choose from, each of wich were delicious; as well as pasta, rice and various potato sides. There were coldcuts to make your own sandwich and various types of prepard prepared salads as well as a wonderful saladbar.
The main dining hall is self serve. So you find your own seats, help yourself to the buffet and get your own drinks at the drink station (pop, juice and wine) There is no wait staff in this restaraunt, but there are people to clear your dishes with a smile.
Do make sure to book the a la cartes. We had no problems making reservations at either one. The asian restaraunt is very good..have the egg rolls. The italian restaraunt was terrific too...have the steak!!. If you make your reservation at the italian, try to go around 7, as there was one of the animation team playing the piano while you dine. He was an amazing pianist. The waitresses in the a la cartes are very friendly and efficient.
The bartenders, both evening and daytime are very friendly too. We never waited more than a minute or two for service. In fact, there were a few times when our drinks were replenished without us even asking!
The nightly shows are entertaining. Do not miss the trapeeze show (I think they call it the street show) and the comedy show is funny, especially after a few drinks. There was a bonfire on the beach one night wich was fun too.
The animation team works really hard. They put in long hours and even dine with the guests. They have upbeat music playing around the pool in the afternoon and the activities are always available if you choose to participate. Prizes are small bottles of rum, awarded at the start of the evening show. We are not ones to partake in the activities usually, but couldn't help ourselves as the staff are very funny and persuasive. We were glad we did. Even if you don't want to play, it's fun to watch.
Muster up your courage and try the trapeeze. They do it every morning. Also fun to watch if you choose not to, though.
After the shows in the evening there is dancing at the main bar (mainly top 40 music, but there were a few nights of retro and regae). The animation teams always opens the dance floor so you don't feel awkard getting up to dance. There are plenty of sofas and chairs around the bar area so you can hang out and have some drinks if dancing isn't your think. There are pool tables and a foozeball table too. You need to leave a deposit at the front desk to get the balls, though.
Everyone of the staff we delt with here were freindly and very hard workers. Our maid did a wonder job and kept us smiling, always asking if we were enjoying our stay. There were guys organizing the beach chairs and collecting empty cups every afternoon, we saw one guy cleaning bird droppings off the pool umbrellas, and then he stopped to pick up a pile of cigarette butts left on the pool deck by one of the guests. One afternoon we had a guy come by our patio to swap out the chairs so they matched. There is a photographer roaming around the resort taking pictures that are available for puchase. On our last day, every staff member we passed asked us if we had enjoyed our stay, thanked us for staying at this resort and invited us back.
We didn't get off the resort much. We went to Port Lucaya Marketplace. Don't wait till the later afternoon to go as many of the vendors had gone home for the day. We also went to Pier1 restauant to watch the shark feeding (7, 8 and 9 pm) which was totally cool, but the food is a bit expensive there.
The weather was great while we were there. Daytime highs around the mid 20s (celcious) feeling closer to 30. There were a few windy days at the begining of the week (35km!) but it helped to keep the heat at bay. There was one afternoon that is rained. The evenings get rather cool (about 15 degrees) so if you tend to get chilly, bring a sweater or light jacket. Bring a nice outfit to wear to the a la carte, but the resort is pretty casual otherwise.
The only complaint we had was with the way check in is done. It is a very long process (it took us about 40-50 min to get our keycards) It would behoove them to find a more efficient process for check in, failing that they should at least offer some cold drinks while you're waiting.
A few things I forgot to mention: one eveing there was an incredible band that played in the main bar area. (brass and percussion band complete with 'native' headress) Amazing! Also, there is now wi-fi available in the room (they were laying the cable while we were there). The beds were really comfortable too
Forget the negative reviews, go to this resort and be pleasantly surprised!!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamFortuna1, General Manager at Viva Wyndham Fortuna Beach, responded to this review, March 15, 2013
Dear Guest

We would like to thank you for choosing Viva Wyndham Fortuna Beach Resort for your vacation destination.
First of all it is always a pleasure to read how our guests enjoyed their vacation experience with us at our resort and that you all had a great time in Grand Bahama Island not only our premises also our truly Bahamian atmosphere.
Also we are thrilled to read about your opinion in our food and beverage variety regarding as well that each guest is unique and also we have a very large variety of guest from all over the globe.
Mentioning about our Staff members we are please to read and is always nice to get recognition from all of them, and not least we have in progress our Staff members training in Hospitality for all international Guests in all our Departments in our Resorts, and your review help us to improve and do better in a future knowing that our guest should have 100% stressed free vacations.
Also, we apologize for the vendors and that may disturbed you all, however, unfortunately they are allowed up to a certain amount in distance between the shore line and the beach. We have security on call 24/7, so if there does become an issue we contact our security and they deal with the situation.

Ending on behalf of the staff and management here, we would like to thank you once again, for not only your generous hospitality, but for your positive review also, for all our upcoming guests to read. It is always appreciated.
We would love to welcome again with us in our resort thinking that there is lots more to explore in Grand Bahama Island and our returning guests are the most valuable to us therefore it would really be a pleasure to see you again.
Kindest regards



General Manager
Viva Wyndham Fortuna Beach
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (545)
Date | Rating
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English first
Whitby, Ontario, Canada
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 5, 2013

I just had to take the time to write a review of this spectacular island. My fiance and I decided last minute to take a trip... after checking out several vacation spots we decided on Freeport, Bahamas... Let me tell you after reading some of the negative reviews I was a little worried. Upon arriving from Toronto (only a 2 and 1/2 hour flight) I was delighted. Our room at first wasn't what we had requested but they did accommodate us the next day where we stayed for 9 awesome nights. The staff the whole trip were awesome and I mean each and everyone of them.. from the wait staff, the bartenders the entertainers and all of the new friends we met down there. The food was awesome and Chef Manuel does an awesome job and he was very friendly too. Oh and by the way when we were down there we decided to get married. Reverend Reno Smith accommodated us greatly... he met with us on the Monday and did all the paper work... drove us into town to the registrar and guided us through the process, drove us back to the resort and came back the next day at noon and married us on the beach. We had two amazing witnesses that we had met down there... Tammy and Jennifer... thank you so much ladies if you are reading this... as well we had Jim and Wendy, Jack and Diane, Corinne and Todd and other fellow beach goers enjoy our ceremony. Would we return again... absolutely... To Coco, KJ, Hector all the ladies, Ritchie and all the boys.... Thank you Very Much.... Steve and Suzie

Room Tip: We stayed in A2204... King size bed.... ocean view... trapeze view... kitchenette... close to all am...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamFortuna1, General Manager at Viva Wyndham Fortuna Beach, responded to this review, March 15, 2013
Dear Guest
We would like to say thank you for choosing Viva Wyndham Fortuna Beach as your vacation destination for you and your Fiancé.
We are thrilled to read how you enjoyed your experience here with us and that you make this trip to have the greatest special time of your life, getting married with a truly Bahamian Atmosphere, not to mention also that we are glad that you have met people from all the world, and of curse we are glad to hear and see the recognition from all our Staff members from the Kitchen to the Bar crew and the whole Entertainers and their way to make you all feel welcome and accommodate you all for the greatest experience in Grand Bahama Island.
We would love to welcome again with us in our resort our returning guests are the most valuable to us therefore it would really be a pleasure to see you again.
Kindest regards,



General Manager
Viva Wyndham Fortuna Beach
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Brantford, Canada
1 review
5 of 5 stars Reviewed February 5, 2013

I was a little worried from reading some other reviews but all worries went away as soon as I got there. Great resort. 11 of us went there and every one had a great time. The rooms are clean, the food is good and the entertainment staff is the best. Every one of them were so nice and friendly. Thanks to the whole group for making it a great vacation.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamFortuna1, General Manager at Viva Wyndham Fortuna Beach, responded to this review, March 15, 2013
Dear Guest
We would like to say thank you for choosing Viva Wyndham Fortuna Beach as your vacation destination.
We are thrilled to read how you enjoyed your experience here with us and all our staff and were pleased to read how you have enjoyed not only the food in our restaurants, also all the amenities and services, rooms between others provide for you from all our international Staff.
We would love to welcome again with us in our resort our returning guests are the most valuable to us therefore it would really be a pleasure to see you again.
Kindest regards,



General Manager
Viva Wyndham Fortuna Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Beach, Florida
1 review
4 of 5 stars Reviewed February 4, 2013

We booked this resort after purchasing the ferry Groupon from Ft. Lauderdale and were not disappointed. First and foremost: Wyndham, please pay your staff more and don't work them to death! They are incredibly hard workers and do an amazing job, practically 24/7. We saw the same staff on duty full time for 2.5 days. Secondly, the entertainment was awesome. The Friday trapeze show was amazing, and the dinner that night was fantastic. Friday night bonfire is so much fun. Saturday dinner and all lunches pretty standard, not great but not terrible. Now the bad - the first room we were assigned to, the cheapest rate at $200/day for two people, was awful. Mattress was old and broken, pathetic really, and sparse furniture needs to be burned. There is no reason that in 2013 a hotel (not a motel) should have a limp flower printed blanket on the bed and nothing fluffy or inviting in a room. Seriously, a Motel 6 would have been better. We walked down the row and saw doors opened as rooms were being cleaned I got so irritated by knowing that better rooms were available and requested the upgrade. Happily, they complied at no charge (the bed was so broken), but really there is no reason these disgusting rooms should still exist. Wyndham: please upgrade all of your rooms to be at the level of A3205. That should be the bear minimum of standard for any hotel where people travel to a remote location and have no other options. Overall, a great trip. Will be booking with Viva Wyndham in the future, probably the DR next time.

Room Tip: Do not get the cheapest room.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamFortuna1, General Manager at Viva Wyndham Fortuna Beach, responded to this review, March 15, 2013
Dear Guest
We would like to say thank you for choosing Viva Wyndham Fortuna Beach as your vacation destination for a nice getaway.
First of all we would like to apologize for any inconvenience caused due you room experience, yet we are glad that the situations has been taking care of quickly, and we would like to mention that we have in progress a remodelling schedule for 2013 to make sure that each room and service are upgrade for our guests best experience with VIVA RESORTS.
We are thrilled to read how you enjoyed your experience here with us and all our staff and were pleased to read how you have enjoyed the food in all our restaurants, as well the activities and entertainment is always nice to get recognition of they great job making sure that each guest have a great experience with a truly Bahamian Atmosphere
We would love to welcome again with us in our resort our returning guests are the most valuable to us therefore it would really be a pleasure to see you again.
Kindest regards,


General Manager
Viva Wyndham Fortuna Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 4, 2013

Like many of the reviewers have already mentioned, your experience here will depend on your expectations. It is not a 5-star resort, but you aren't paying that kind of money for your room either. For the price you'll pay, though, it is a great experience. Drinks are plentiful, the beach is beautiful, and there are plenty of activities to keep you busy. We were there for 2 nights and would go again.

For any divers out there, there is a dive shop that runs daily trips from the resort - a pleasant surprise for us since this isn't advertised on the website. Staff are friendly, shout out to Bernardo, Alice, and Pierre!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamFortuna1, General Manager at Viva Wyndham Fortuna Beach, responded to this review, March 15, 2013
Dear Guest
We would like to say thank you for choosing Viva Wyndham Fortuna Beach as your vacation destination.
We are happy to read how you enjoyed your experience here with us and that we have covered all your standards and expectations, also we are glad to hear that you have enjoyed the food and beverages, as well the activities and entertainment not to mention that you have the pleasure to enjoy our great beach in Grand Bahama Island.
We would love to welcome again with us in our resort. Also that there is lots more to explore on the Island with greatest spots for Diving and Snorkelling on the blue waters Bahamian beauty. And of curse our returning guests are the most valuable to us therefore it would really be a pleasure to see you again.

Kindest regards,


General Manager
Viva Wyndham Fortuna Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed February 3, 2013

We enjoyed our week here mainly because the location and resort staff are great. Lovely expansive beach, great set of activities with very friendly and accomodating staff. The trapeze team (Lawson, Justin and Iliara) were exellent - very friendly, talented and accomodating! The shows are mainly dance based - for a good eason. The male staff are AMAZING dancers! The circus show was very artistic yet varied - we have seen likely 20 such shows are various resorts and this was the best. The food was average - lots of choice, always salad and fruit. The Italian night was great - large assortment of cheeses! Bar staff is very friendly and accomdating as well - cope well with busy evenings, always with a smile. It is great value for your dollar. The accomodations have been upgraded somewhat especially the bathrooms in the bedrooms, though are still qute basic yet comfortable and fairly large. Great large hot tub! The resort attracts a varied clientele, lots of Europeans and South Americans at this time of year, so it is enjoyable to chat with the other guests.

Room Tip: Most but not all rooms have an ocean view. There are a few rooms that face away from the center of t...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamFortuna1, General Manager at Viva Wyndham Fortuna Beach, responded to this review, March 15, 2013
Dear Guest
We would like to say thank you for choosing Viva Wyndham Fortuna Beach as your vacation destination.
We are thrilled to read how you enjoyed your experience here with us, not only mentioning how much you have enjoyed your room and service, the beach and all the extension of white sand that Grand Bahamas Island offer to all guest from all over the world to explore, and of curse all the best opinion on our Food and Beverage department knowing that each guest is unique on that area and the we have cover all your standards and expectations.
Also we are glad to hear and is great to received all the appreciation for all the Staff members not only the daily nightly entertainers and they great labour on their activities also to all the staff members making sure that each and all the guest are having the most pleasure vacation experience in Viva Resorts.
We would love to welcome again with us in our resort. Our returning guests are the most valuable to us therefore it would really be a pleasure to see you again.
Kindest regards,



General Manager
Viva Wyndham Fortuna Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morgantown, West Virginia
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 1, 2013

We booked a day at this resort as a shore excursion while we were on a Norwegian cruise. 3 couples spent a mostly cloudy,breezy not so warm day there but we had a blast. Food was good,drinks plentiful and lots of varieties. We stayed mostly at the hot tub area due to the cool temperatures but the resort over all seemed nice. Definitely not 4 star, maybe 2.5 or 3.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamFortuna1, General Manager at Viva Wyndham Fortuna Beach, responded to this review, March 15, 2013
Dear Guest
We would like to thank you for visiting us at Viva Wyndham Fortuna Beach Resort for your Daily Excursion
We are pleased to read how much you enjoyed our Promises not only our beautiful beach and the all inclusive meals and drinks provided also due weather conditions that still have a great time here with us.
On behalf of the staff and management, we would like to thank you once more for your positive review and for your hospitality and for other future guests to read.
Kindest Regards,


General Manager
Viva Wyndham Fortuna Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Viva Wyndham Fortuna Beach

Address: Doubloon Rd. & Churchill Dr., Freeport, Grand Bahama Island
Phone Number:
Location: Caribbean > Bahamas > Grand Bahama Island > Freeport
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Freeport
#8 Top resorts Hotel in Freeport
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Viva Wyndham Fortuna Beach 3*
Number of rooms: 276
Reservation Options:
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Also Known As:
Viva Wyndham Fortuna Beach Hotel Freeport
Wyndham Hotel Freeport
Wyndham Freeport
Viva Fortuna
Freeport Wyndham
Viva Wyndham Fortuna Beach Resort
Club Viva Fortuna
Viva Wyndham Fortuna Beach Bahamas/Freeport, Grand Bahama Island

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