Location is terrilbe. Have to take shittle to beach. Mosquitoes and bugs plentiful. Sales reps are dishonest. Resort is run down. The sales rep used questionable methods to try to get me to buy a time share. Lolita promises money to listen to a sales tour of the resort and will take you by the grocery store to let you get groceries. Then she will keep some of the groceries in her van while helping to bring them in for you. The whole experience was bad and not worth the gifts you receive to compensate you for your time. They lie to you and tell you that they have just signed up people who had time shares at other resorts and switched. This tesort is aweful. If you want a nice beach-front resort, I suggest Island Seas Resort just around the corner.

I love it here-have been twice and plan to go several more times, including my wedding next year. It is truly like coming home-the staff and everyone know you and go out of their way to make everything great. It's not just another chain hotel or all-inclusive resort that just feels American in a foreign place-it definitely has a relaxed, Island vibe and it feels like you are experiencing a more Bahamian way of life. The accommodations and amenities are sufficient and comfortable, I've never had a problem. There are not a bunch of activities and it is off the beaten path which I like-not too commercial or "Dirty Dancing". The food was better than I remembered but still your typical hotel food. Massage at the spa was GREAT. Transportation from Hayworth is clean and efficient, best on the island. They also have bikes you can rent for $5, free for members (again not top of the line but they get you there) and most of the attractions are really not a long bike ride away. And yes, the restaurant service can be slow but it is the Caribbean-everything is slower and laid back. If you don't like that, go to another destination. If you don't want to eat there, there is everything you need to cook (and yes groceries are expensive, but again, it's an island). Bottom line: If you are looking for a cozy, authentic place to stay on Grand Bahama and you want staff who really know who you are, then come here. if you are looking for swank don't come here (although they are remodeling the rooms, I saw some this time and they look great-neutral warm colors, stainless steel appliances, granite countertops etc), also if you are looking for a ton of activities and the American fast paced life, go to Florida.
Also, I like the cats a lot.

This is our second trip to the island and to the hotel. Last one was 5 years ago. I agree with previous reviews that the 3 and 2 bdr town houses are in deteriorated shape.
However we stayed in a 3 bdr penthouse in the main building and the stay was great.
We also enjoyed using again Fred's and Melinda diving service which is located conveniently in the compound. We find the place friendly and enjoyable.

When we arrive to the resort I was so excited to finally be on a well deserved and much needed vacation. I was ready to relax and enjoy 6-7 days of my vacation. Needless to say, that ended in 10 minutes, after arriving to this property. I heard a noise that sounded like a cat. Well I look down and saw 3 very large cats, stretching and looking scary. I scream and almost passed out. The last thing I was expecting to see was large cats on a resort. The people that worked at the resort had the nerves to look at me as if I was crazy. They never tried to get the cats away. My husband had to put down the luggage and try to move the cats alone the way. I knew this was not going to be good. I have never gone to a resort and they had cats at the resort as if this was where they were supposed to be.

When we got to our 2 bedroom townhouse, there were 3 large lizards with no tails running around the room, like it was there play house. So, I scream “OMG, first cats and now 3 lizards with no tails running around the room”. So we had to moved to the next room which had the hardest bed I have ever seen in my life. It was a mattress on a wood box they built. It was so low to the ground a 2 year old baby could climb in the bed with no assistance. I called the over 2 days telling them about the lizards and cats. No one ever came over to the room to try and get the lizards out the room. Then, when I opened up the curtain, there was a big lizard with a tail curled up like a baby monkey. So I woke up the very next day, I woke up and my husband and I could not walk, we were in so much pain from that hard bed. I went straight down to the office. As soon as I got near the office all 3 cats were sitting there, as if they were supposed to be there. I complained and they moved us to the second floor in a suite.

I explained to the office manager that no one comes on vacation to be afraid to go to the pool or walked around because of cats and lizards everywhere. Once, I got off the elevator, my husband and I saw a snake and the night manager is crazy. Again, he did not try to assist with getting someone to help get the snake out if the way, he said the cats will eat the snake. He heard me screaming because I was so afraid to run left, the cats were on the left and the snake was on the right. This resort is a night mare. The night manager lives on the property and if he likes cats, he should let them stay in his 2 bedroom town house. The front office act as if the “ cat lovers”, was the one feeding the cats and they keep them coming back, but they have the cats gated in on the property as pets.”Who does that”??????? I saw the night manager every evening , talking cat food out of a plastic bad feeding those cats so much food. I thought he was going to kill them. I did not know you cats could eat so much food at one time. So, the front office already knew the manager was feeding the cats and keeping them there as pets. So the whole time I was there I had to run and stay in my room because I was afraid of all of the things going on at this resort. I contacted RCI to let them know and they told me to send in a comment card via email or snail mail. I was like.” you have got to be kidding me”. I know I am not the only one who is afraid of cats, lizards and snakes.
I know lizards are on all islands but not inside of your room running around like it’s the outside.