nice place. great food. friendly and accommodating staff. love it.
TripAdvisor has free and easy resources to help you enhance your listing and promote your property.
- Start Here - Visit Your Owners' Center
- Add Photo
- Add Video
Connect with Facebook
Interested in Castaways Resort and Suites Grand Bahama Island and Freeport?
We'll send you updates with the latest deals, reviews and articles for Castaways Resort and Suites Grand Bahama Island and Freeport each week.
nice place. great food. friendly and accommodating staff. love it.
Just got back from a trip to Freeport.
Stayed at the Western Castaways.
Staff very friendly and helpful. Off the
beach, but a free shuttlebus will take you
there.
Quick taxi service to Port Lucaya.
Would stay there again.
I visited Freeport from Nov. 2-8 with a friend of mine. We had a blast, as the hurricane damage (minimal, by this point) seems to be keeping people away, so there are very few tourists on the island.
We stayed at the Best Western, got a $70/night rate through Orbitz (remember there is an islandwide 15% tax, so our 6-night total was about $560). You will find nowhere better for the money. It was clean, and you need card access to get just about anywhere, so it keeps out the stragglers. The pool was nice and very clean. They also have a pool bar, but I can't comment on that, because it wasn't open during our stay. They have also a free shuttle to the beach, which leaves several times a day.
Someone complained about the security "glaring" at them. However, they were nothing but friendly and helpful to us, as was the front desk.
The hotel restaurant leaves much to be desired. We ate most nights right around the corner in the Int'l Bazaar. For those who can't leave American food behind, there is a Papa John's directly across the street, and Burger King and McDonald's are a half-block away.
As far as the other reviewer complaining about "panhandlers," we encountered one single person in six nights.
All in all, we had a fantastic time. If you can deal with not staying on the beach, then I'd recommend the Best Western.
Hotel was very clean, staff very professional, but they did not interact with the guests and seemed bored. Hotel was not even 1/10th full and they would not upgrade room. Upon check-in, to request a non-smoking room, you must sign a form stating that if you smoke in the room, you will be fined $120.00. It seemed like everything was done by the book!!! Lots of security walking around at all times glaring at you as if you were going to break a rule, very uncomfortable. Pool closes at 10PM sharp, but is not fenced off from hotel. Was walking by the pool and a security person yelled, "you're not supposed to be out here." Checked out and went to the Westin, fabulous place. Best Western was convenient to the International Bazaar and casino, but it got old fast with the panhandlers. The beach is where you want to stay, but the casino is nice to visit.
We stayed at the Best Western Castaways on spring break. I gave them my Visa Check Card for a $300 room deposit. They said it was denied. My friend gave her credit card for the $300. When we checked out, her deposit was credited back. When we got home I found that $300 was debited from my account by Best Western Castaways. Mr. Barnett, who is VP and General Manager tells me that they never charged me the money and will not refund it. I hope that if nothing else students will see this and know not to ever stay there as they are very unreputable.
Been to Castaways Resort and Suites Grand Bahama Island? Share your experiences!
TripAdvisor has free and easy resources to help you enhance your listing and promote your property.