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All 17 Freeport hotels

Castaways Resort & Suites Grand Bahama Island: Traveler Reviews

2.5 of 5
42629 E Mall Drive, Freeport, Grand Bahama Island
Hotel amenities
Castaways Resort & Suites Grand Bahama Island
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Ranked #13 of 17 hotels in Freeport
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15 reviews from our community

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Traveler rating
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Date Rating
Atlanta, GA
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“OK, but will hit Nassau the next time”
3 of 5 stars Reviewed September 4, 2003

Hotel was very clean, staff very professional, but they did not interact with the guests and seemed bored. Hotel was not even 1/10th full and they would not upgrade room. Upon check-in, to request a non-smoking room, you must sign a form stating that if you smoke in the room, you will be fined $120.00. It seemed like everything was done by the book!!! Lots of security walking around at all times glaring at you as if you were going to break a rule, very uncomfortable. Pool closes at 10PM sharp, but is not fenced off from hotel. Was walking by the pool and a security person yelled, "you're not supposed to be out here." Checked out and went to the Westin, fabulous place. Best Western was convenient to the International Bazaar and casino, but it got old fast with the panhandlers. The beach is where you want to stay, but the casino is nice to visit.

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Ask cyberchuckie about Castaways Resort & Suites Grand Bahama Island
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
“taking advantage of college students”
1 of 5 stars Reviewed May 11, 2003

We stayed at the Best Western Castaways on spring break. I gave them my Visa Check Card for a $300 room deposit. They said it was denied. My friend gave her credit card for the $300. When we checked out, her deposit was credited back. When we got home I found that $300 was debited from my account by Best Western Castaways. Mr. Barnett, who is VP and General Manager tells me that they never charged me the money and will not refund it. I hope that if nothing else students will see this and know not to ever stay there as they are very unreputable.

Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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4 hotel reviews
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39 helpful votes 39 helpful votes
“Good deal in an area of expensive rooms”
3 of 5 stars Reviewed February 21, 2003

The Castaways was a rather plain hotel, with some plusses and minuses: on the plus side, the place was very clean, and the staff was attentive. You always saw the manager and/or security walking around. When they say they don't want you to hang stuff (like wet clothing) from the balconies or railings, they mean it. I hung some clothes that got wet at the beach from a hanger, and hooked the hanger onto the balcony railing, with the clothes inside the railing, and while I was away at supper, they came into my room and put the clothes on the bed, and left a message stating that NOTHING was to be hung from the balcony ( a problem in a country with a very humid climate!) The pool was very nice: big and deep, and kept, like everything else, very clean. The staff was nice enough, some people very good at letting us in on how to get around and what tourist things were good to do and what we could pass on. On the other hand, a woman at the registration desk couldn't give us any suggestions about where to go for a good meal. The attached restaurant was only open for breakfast. That meal, although good, was a little expensive. I don't know that we'd stay here again, we might pay a little more to get a more complete experience. But if you're going to be using the hotel just for sleeping at night, it's very reasonable, and the pool is not bad at all for when you'd like to go swimming and not come back all sandy.

Was this review helpful? Yes 35
Ask MaryB52 about Castaways Resort & Suites Grand Bahama Island
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camogli (GE)
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 21, 2013
Google Translation

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask ElieGio about Castaways Resort & Suites Grand Bahama Island
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
An eurosun.de Traveler
3 of 5 stars Reviewed December 9, 2009
Google Translation

Stayed March 2013
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
 
 
 
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Additional Information about Castaways Resort & Suites Grand Bahama Island

Also Known As:
Castaways Resort & Suites Grand Bahama Island Hotel
Castaways Resort & Suites Grand Bahama Island Hotel Freeport
Castaways Resort And Suites Grand Bahama Island
Best Western Freeport
Freeport Best Western
Castaways Resort & Suites Grand Bahama Island Bahamas/Freeport
Address: 42629 E Mall Drive, Freeport, Grand Bahama Island
Region: Caribbean > Bahamas > Grand Bahama Island > Freeport
Amenities:
Business Center Fitness Center Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #13 of 17 hotels in Freeport
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Castaways Resort and Suites is the closest full service hotel to the Grand Bahama Shipyard, Vopak Oil Storage Facility, The Freeport Harbor and The Grand Bahama International Airport. Freeport Town center and the Rand Memorial Hospital are within 1 mile. The Flamingo Restaurant offers mouth watering Bahamian and American dishes and sandwiches and drinks are served at the Flamingo Pool Bar. For the business traveler, we offer a complete business center, and high speed wireless internet is available FREE to all registered guests. For your next meeting or gathering, the Poinciana Boardroom can accommodate groups up to 50 persons theater style, and 35 classroom style. The Dolphin Gym provides state of the art equipment FREE to all registered guests. Guests can enjoy relaxing at large outdoor fresh water swimming pool. Tours can be booked at our Tour Desk conveniently located in our lobby. Take advantage of our FREE transportation to the William's Town Beach. Unwind with a good book in our cozy reading room. Our 24 hour front desk and security staff are always available for your assistance. Choose from 118 rooms and suites decorated in modern Caribbean flair, your choice of 1 king or 2 double beds. Our suites offer the extras of a 2nd bath, sofa bed, DVD/VCR and microwave. All rooms offer private balconies or terraces, air-conditioned, cable TV, FREE wireless internet, direct dial telephones, iron and board, blow dryer, clock radio with MP3 attachment, in-room safe, coffee maker and refrigerator. ... more   less 
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