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Sandals Royal Bahamian Spa Resort & Offshore Island: Traveler Reviews


Sandals Royal Bahamian Spa Resort & Offshore Island
West Bay Street, Cable Beach, Nassau | PO Box 39-CB-13005, 20317, New Providence Island
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Traveler Reviews

79% Recommend
4.0 of 5 stars 1,609 reviews
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Fabulous Weddingmoon

Sandals Royal Bahamian Spa Resort & Offshore Island

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5 of 5 stars
cjrdh 4 contributions
texas
Nov 3, 2008 | Trip type: Couples
1/1 found this review helpful

My husband and I stayed at Sandals 10/22-10/31. We were married on the property on 10/25. We had a great time!!!! We absolutely loved the resort and our wedding was better than we had imagined. I'll go into some detail:

Rooms: We stayed in room 408 in the "older" Manor building. We were upgraded upon arrival from the most basic room to this concierge level room for free. We had a balcony with a view of the pool and ocean! We also had a fully stocked mini bar with sodas, juices, and champagne. There were also bottles of liquor in the room. We also looked at a room in the Windsor building when we arrived, which they offered us for $500 extra for the 9 nights. It had no view of the ocean, but it was a little larger. We in fact preferred the Manor over the WIndsor and ironically I thought our room was nicer than the one we toured in the Windsor building...plus it was an upgrade for no additional charge! Our room was clean, nice, had a four poster bed, and a large bathroom. There was some areas where I noticed slight mold, but come on! you're on the ocean. Give me a break! There is moisture in the air! The water was always hot, and brushing our teeth with faucet water was not a problem. Our mini bar was restocked regularly with NEW items.

Staff: Everyone was wonderful! So happy and friendly! Willing to help in any way possible.

Food: Fabulous!!!!!!!!!! Baccarat is a must! We ate there 3 times. You do have to make reservations 48 hours in advance for Baccarat. You do not need reservations for the others. If you want to eat around 7 or 8, you will have quite a wait. We found that if you show up at 6-6:30 when they open, you can just go right in and get a table with no problem. The Crystal Room was our second fave. Cassanova was delicious too. The outdoor cafes were really good especially if you steer away from the fried foods. The morning "buffet" was incredible. We had omlettes made to order every morning and french toast and pastries and fruit. There was much more to choose from as well, pretty much anything you can imagine. The only restaurant I didn't care for was Kimonos. Others in our group liked it, but I eat at Benihanas about once a week and Kimonos just couldn't compare :)

Drinks: Wow, a little alcohol in the Bahamas is still alot of alcohol! They always served my promptly and with a smile!

Other guests: Sadly, I saw alot of rude people staying there! I can see why some people just don't have a good time. People treat you how you treat them and since we were always kind and smiling, that is what we got in return. Never had a problem with anyone.

Wedding: Cara was our coordinator on site. We chose to be married on the pier for an extra $350. They had it decorated with flowers even though we did the BASIC weddingmoon and did not opt for any decor. My bouquet was beautiful. You can choose whatever colors you want. If you want roses or specific flowers it is a charge. My bouquet was daisies and tiny carnations (not a fan of either) but it was beautiful and included in the weddingmoon!!!!!!! The cake was pretty but ok tasting. The reception h'orderves were really good: fruits, cheeses, crackers, dips, etc and all were presented very nicely. The reception was outside on the terrace of one of the restaurants, and was peaceful and seemed really private. The reverend provided us with a religious ceremony that was better than anything I've ever heard at a wedding in the states. He did an incredible job! Had everyone in tears! Our photographer was so great too!

Private Island: This is a must do! Take your own snorkel gear though. They no longer hand out snorkel gear due to liabilities. We snorkeled on the back side of the private island and saw squid, an octopus, a sting ray, a sea snake, and all kinds of cool fish! Better snorkeling than I've seen on other excursions.

Overall, we had a fabulous time! It exceeded our expectations. The resort is older, and yes, could use some paint here and there and I did see workers painting stuff constantly, then would see scuffs on the freshly painted doors the next day :(. Keep in mind, this is an island! It is not a metropolis! They do things differently on the islands. Be respectful of there "island time" and their culture. They are not lazy, just laid back. The resort is beautiful, take it for what it is. If you are picky and snobby you may want to choose another place :) If you are a go-with-the-flow type of person you will love this place. There were no crazy drunks there, just people ranging from their 20's who just got married to lots of people in their 30's, 40's, and 50's celebrating anniversaries. It is a couples resort, although our families that joined us for the wedding had a great time too!

Please let me know if you need any info or pics.

  • Liked — Food, beautiful grounds, private island, wonderful wedding
  • Disliked — Nothing!
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay October 2008
  • Visit was for Personal event (wedding, ...)
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since October 20, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Tourists
  • I do not recommend this hotel for Young singles, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure, Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $969 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Very nice vacation

Sandals Royal Bahamian Spa Resort & Offshore Island

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4 of 5 stars
Beachlover888 15 contributions
Saline, MI
Nov 2, 2008 | Trip type: Couples

My husband and I stayed at the Sandals Royal Bahamian from 25 Oct thru 1 Nov 2008. We were actually booked for Beaches in the Turks & Caicos but due the the extensive damage to the resort had to rebook and choose the SRB. We were not disappointed because it is a very nice resort.

Rooms: We stayed at the low rise garden suites which are very spacious with an extra sitting area, a large, comfortable bed and a huge balcony. The bathroom is on the small side and a bit dated but it has an additional vanity area so two people can manouver around each other.

Food: We enjoyed every meal we had and the service was good and attentive. We had two dinners at the Bacarat and both were outstanding. One was an anniversary dinner and came with a lovely decorated table and a serenade by the wait staff. We ate twice at Crystal's and loved the food and the ambience. Breakfast and lunch we usually had at Spices which constantly had a variety of good food and nice wait staff. No waiting and the staff cleared the dishes so fast, it was incredible. Casanova, the Italian restaurant is also very nice and we liked the antipasta bar. The dishes we had were also very tasty. We never ate at the pub, but went in there once and it is a nice place with lots of wood and the English visitors seemed at home there.

Since we are returning Sandals guests, we attended the Manager's cocktail party as well as the dinner. Both functions were very nice and well presented.

Weather: Unfortunately we did not have the best week with weather. It was unseasonable cool and windy and a bit of rain. The waves were very high and the lovely off shore island was closed on many days. Since Sandals does not heat their pools, only the hot tubs saw any action.

Scuba Diving: My husband is an experienced scuba diver and that was the only negative thing about our trip. Since the sea was rough most of the week, diving was made a bit complicated by being bused the south side where the boat was anchored. That in itself was no problem, but two days the Sandals dive staff decided that it was too rough to dive. Also, no scuba on Sunday. Other divers went to a local dive outfit which did the diving every day, but of course they had to pay extra. My husband dives in every Sandals resort we go, and the Royal Bahamian scores very low. For the diving we would not think about a return visit.

Summation: a very nice resort with friendly and attentive staff, beautiful grounds, especially in the area of the low rise villas were we stayed. Food was good and transportation to and from the airport posed no problems.

If I can answer any questions for you, please feel free to contact me.

  • Liked — Spacious room with nice garden views
  • Disliked — Bathroom on the small side and dated
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay October 2008
  • Visit was for Other
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since October 16, 2004
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Older travelers, Great pool scene
  • I do not recommend this hotel for Young singles
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $969 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Not worthy of a Sandals

Sandals Royal Bahamian Spa Resort & Offshore Island

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2 of 5 stars
jimmypsu93 1 contribution
NJ
Nov 1, 2008 | Trip type: Couples
1/1 found this review helpful

Let me start by saying I've stayed at 2 other Sandals and had great experiences and we are looking forward to a week at Beaches in T&C with the kids. However, at the Bahamas, my wife and I just had a below average stay for 4 nights for our 10th anniversary.

As usual, people were great (except one). Bartenders, wait staff, etc, all had great smiles and attitudes and we still enjoyed ourselves. This petty stuff just kept adding up and it was comical after a while.

Here is the list of our complaints - which is way too lenghty for a supposed "luxury" all-inclusive resort:

1) After check-in - took over an hour to bring our bags to our room. We called ater a half hour and asked if we could come down and get them and they said they would be there in a few minutes. So my wife and I watched TV for an hour in our jeans and sweatshirts wile the sun faded away on a great day by the pool.

2) Our room door would only shut with a few slams and some real effort. We called first day to get it fixed. Not sure if they ever tried, but needless to say, I woke my wife up first morning (and probably the rest of the floor). Never got fixed.

3) Bathrooms by the pool were closed for renovations the entire time. Other bathrooms were closed for one day as they were painting. So basically for one day, you had to cross the resort to go - real nice touch.

4) Pool/Billiards room was closed for renovations entire stay

5) 3 of the 5 (I think there were five) hot tubs were broken, including the only one on Sandals Cay (the beautiful little island that they also have). Wouldn;t be so bad, except that it was very windy and cold while we were there and the hot tubs would have been nice.

6) Restuarants don't accept reservations (except Baccarat), but all had lengthy waits after 7:30 at night. I don't get why they don't take reservations. Also, Kimonos (Japanese restuarant) was closed 2 of the 4 nights we were there. Strange since all of the other places were very busy (obviously had enough people).

7) Piano man was a no show one night

8) Comedian left after 5 minutes trying to perform in a crowded english pub

9) I asked the concierge if I could print out my boarding passes the night before we left. After hesitating, I was told that the internet was "down" and she couldn't help. I pulled out my iPhone and pulled up a wireless signal a few minutes later in my room (still couldn't print though - she was full of it and just didn;t want to help). Never actually heard a concierge say something couldn't be done - I guess maybe its different when you don't "accept" tips.

10) In general, place was run down a bit. Faucets in room were broken/cracked, paint chipping, tub was pretty dirty from years of use.

11) Food was only slightly above average - much less than I've come to expect. Baccarat was great, Italian OK, Japanese OK, but everything was overcooked on the habachi.

  • Liked — Great pool, bars, and off-shore island
  • Disliked — Run Down, too many things undergoing renovation at once
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay October 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since July 14, 2008
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Great pool scene
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $969 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
The Low Down

Sandals Royal Bahamian Spa Resort & Offshore Island

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4 of 5 stars
Muffdiever 1 contribution
Muffdiever
Nov 1, 2008
1/2 found this review helpful

I read the reviews before I came to Sandals Royal Bahamian and reviewers either made it out to be great or just ok, or horrible! Im going to tell you the things that matter. Lets first start with the workers at Sandals. Everyone is always saying hello no matter what time of day or however the weather is outside. I had no problem with the workers. Put it this way, I had more of a problem with the people staying at Sandals rather than the staff.

From the moment we stepped into Sandals we had these 2 couples in the late 60's or 70's that were just...."rude". Complaininng that it is hot in the lobby, to asking what kind of Champange they were going to be servered in an uppity tone. Not a good way to start off a trip for me and my wife on our honeymoon. P.S. when you book this trip as a honeymooner maker sure they no its your honeymoon. You need to send the ma copy of your marriage certificate and let them no online or by calling. This entitles you to a few perks that were the time. We were never made aware of this therefore I never sent them my marriage certificate which in turn created a annoyed wife.

My take on the food. Gordons on the Pier ($140) was very nice with quality food. Worth the $140. This is also a better choice than the private dinner for 2 ($180). The Pier is covered and shields you from a windy night or rain. Plus you can choose ala carte what you want to eat. The private dinner is open to precip and wind, plus yyou need to pick from pre-fixed menus. Also its more $$$.
Baccarat is great. Everything on the menu is perfect and its included with your stay. The day you arrive at sandals, the next morning you will be able to make a reservation with Baccarat at 9am-9:15am for 2 days ahead. Make sure you call every morning after that if you want a reservation. They book up quick. Sometimes within 5 minutes. PLease note that I ask for 2 entrees and they basically gave me half of the lamb chop entree (2 lamb chops and a reg size beef medallion entree. If Sandals is all-inclusive I should be able to get 2 full entrees. BTW they also give you 1 scallop for an appetizer or 1 crab cake the size of a golf ball if you order that for an app. They taste fabulous, but come on...

Cricketers Pub stinks, the Kimonos Hibatchi is sub par. No noodles and no choices. You get a little of everything. If you have an ari-ranf, or shogun near you this doesnt even come close.

Royal cafe for dinner is very good but no where near baccarat. We didnt get to eat a cafe goombay so i cant say for that place.

Breakfast...DO NOT EAT AT BACCARAT. Its a horrible selection and u will not be happy. Go to SPices, which is the only other breakfast place, its buffet, they have an omlette station(Will even make egg-white omlette), french toast station, and a pretty good selection. NO french toast sticks or belgian waffles. Pancakes were horrible.. But an overall good inclusive buffet, this is coming from a guy who is not a breakfast person.

Lunch is basically the same everywhere except for Spices buffet, which is not very good. All of the places have burgers, only cafe goombay, which is on the island, has chicken fingers with bluecheese dressing...no honey mustard. Everywhere in bahamas servers Conch. Cracked conch, fried conch, conch soup. They love it down there and it doesnt tastes pretty good. If you see the sugar cookies out in the lunch places...eat them..they are good.

Liquor: All drinks near the pool come in a small plastic cup. Not a good size platic cup. Most drinks are mixed without the liquor, poured and then they had the liquor. You need to then mix in the liquor yourself with your straw. Drinks ordered at the restaurants come in good size glasses overflowing with the frozen drink.

Friday night they have a party (with Buffet syle food) on the island with dance music playing and people getting crazy. They tell people to jump in the water with there clothes on and start dancing. Some people start making fools of themselves...its great. Then everyone goes back to the inland to listen to karaoke.

The massage was very nice that we had on the island. Get one if your there.
P.S.>Everyone gets pool chairs quite early in the morning and leaves their towels on them even if they arent using them. So good luck finding one. We saw tons of chairs that are reserved with peoples names on them. We do not know how they got that luxury, but we didnt have that.
If a lady tries to sell you a wooven basket on the beach at the sandals resort..she can be had for $25. Not the $40 shes asks for. The jet skis can be had for $40. Not the $55 they ask for.
Bring your own snorkel mask. There cheap and you dont need to pick one up from the water sport desk every time you want to use it.
Go to the island everyday possible. It's relaxing...the water is calmer which= clearer than clear water and little fish come by to play around you.
Go to atlantis at least once before you leave. Its a $15 cab ride from sandals to Atlantis. Takes about 15 minutes or so. Have a great time!!! If you have any questions feel free to email me!

  • Liked — water, beach
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay October 2008
  • Visit was for Honeymoon
  • Traveled with Other
  • Age group 25-34
  • Member since November 01, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene
  • I do not recommend this hotel for People with disabilities, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $969 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Great Place to Propose!!!

Sandals Royal Bahamian Spa Resort & Offshore Island

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5 of 5 stars
TorontoBill 3 contributions
Toronto, Canada
Nov 1, 2008 | Trip type: Couples

I took my (now) wife here for 3 days in January.
It's one place I definately love. Great Staff, Great Food!
Don't be fooled by staying at paradise Island, this resort has it all. Open bar, Amazing grouper on the island and 24 hour snackbar.
If your comparing this hotel with another, please choose this one. Sandels does it right with their Flagship resort.

  • Liked — Perfet Resort. The way it should be
  • Disliked — Beach water is a little choppy
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay January 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since January 29, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Tourists
  • I do not recommend this hotel for Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine, Shopping, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $969 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
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