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“Phew -- it's expensive but it's quality” 5 of 5 stars
Review of The Reef Atlantis

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The Reef Atlantis
4.5 of 5 Hotel   |   1 Casino Dr, New Providence Island   |  
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Ranked #5 of 15 Hotels in Paradise Island
Cambridge U.K.
Top Contributor
62 reviews 62 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
44 helpful votes 44 helpful votes
“Phew -- it's expensive but it's quality”
5 of 5 stars Reviewed June 24, 2013

We stayed at the Reef in April 2013 for about a week.
The Reef hotel is very comfortable and has extremely pleasant staff. The rooms are of very high standard and the best adjective is "quality".
The various restaurants in the Atlantis complex were excellent (although expensive).
Atlantis is a great place for the kids. Great water slides all around, huge variety.
One wonders at the extravagant use of fresh water in a region where water resources are scarce, but the answer is probably a desalination plant enabled by the high cost of being there!
You just have to embrace it.

Room Tip: The higher the better.
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,049 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Narberth, Pennsylvania
Senior Contributor
47 reviews 47 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed June 23, 2013

Disclaimer: Yes, this place is expensive. Like Disney, expect to hand them your wallet on arrival. That said, this is our third time at Atlantis, and second at the Reef. No matter how old the children are, there is something here for them, between the water park, the dolphin interaction, the pools, the beaches, the teen nightclub, the Kids Club, an arcade... the list goes on.

The Reef: I like this place for two reasons. First, you get a kitchenette (larger in the one or two bedroom suites; smaller in the studio rooms). Second, it (along with the Cove), is away from the crowds and noise of the rest of the resort, and is off limits to cruise ship daytrippers. The beach is reserved for Reef and Cove guests, as is the Cascades Pool. (I believe the Cain Pool area is only for Cove guests.)

The service: I am puzzled by some previous reviews that criticized the service at this resort. Upon check-in, we received multiple visits and calls from staff to make sure everything was OK. Our housekeeper, Indiana Mackey, greeted us in the hallway by name every day, asking what we needed-- and in fact called in problems she noticed, such as a clogged toilet, before we even knew about them. We shared a deluxe one bedroom suite and adjoining studio (Rooms 7-929 and 7-925). I wouldn't hesitate to ask to book one of Indiana's suites. We did not experience bad service anywhere at Atlantis. On the contrary, everyone went out of their way to be helpful and accommodating.

The Bahamians: Bahamians are a warm and friendly people, on the whole. Like most Caribbean islanders, they a bit more conservative and formal than, say, those of us from the Northeastern US. Say good morning first, ask how folks are, and smile. You will be rewarded. Remember to ratchet down your inner clock-- you are now on island time!

Food: Food everywhere at the resort is expensive. The fine dining establishments are a notch below their stateside namesakes, but still very good. We had good experiences at Nobu, Casa d'Angelo, and Seafire. By following the advice of other TripAdvisor members, we ordered groceries from foodstore2go.com in advance of our trip. The food (milk, cereal, mac-and-cheese, ramen noodles, cold cuts, bread, fruit, snacks, water, wine, beer etc.) was delivered to our rooms shortly after our arrival. This saved us a lot of money, as we did not have to eat every meal out. I would recommend going into Nassau, to the neighborhood on Arawak Cay called "Fish Fry," to one of the restaurants there for lunch or dinner. On the advice of resort staff and our taxi driver, we ate at Twin Brothers. I had a mixed fried seafood platter; my son had grilled salmon. Both were excellent, and reasonably priced.

Taxis: Taxi drivers are honest and helpful in Nassau. After we left Twin Brothers, my son approached a group of men outside the restaurant, asking for a cab ride back to Atlantis. One of the gentlemen pulled me aside and told me to never get into a vehicle that didn't have yellow license tags, which all licensed cabs in Nassau display. Good to know!

Scuba diving: I was in Atlantis this time just with my 20-year-old son, who is autistic and an experienced diver (20+ dives since age 14). You can book right at Atlantis with Stuart Cove and they will pick you up at the resort. My son had dived with them four years ago on the advice of his adapted scuba instructor, and had a great experience. When he dives, I book a private dive instructor for him. This year, his instructor was Daniele, who made it a point to teach him more advanced diving techniques. I was just along for the ride, and the captain (Antonio, I think?) kept me company while the divers were down. All in all, this outfit is a real class act.

Spa: I make it a point to get at least a mani/pedi when I come here. The spa is delightful. They will try to sell you some product. You don't have to buy, but the Elemis products are quite good.

Breakfast: Breakfast was included in our room package, but we never used it. Starbucks coffee is complimentary with the room coffee makers. We just brewed a pot of coffee, and my son ate cereal and the fruit we had in the fridge.

Bed/bath: Very comfortable beds and linens. First-rate bath products.

Cleanliness: Indiana kept our rooms immaculate. The only (minor) complaint I have is the faintly musty smell of the couch in the living room of my suite-- likely from a couple of years of wet bathing suits sitting on it. I think I touch of Febreeze might be in order.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 20, 2013

This luxurious property stands as one of the best hotels on Paradise Island. The staff were super friendly and very attentive. The front desk even upgraded me (after some persuading) with a beautiful terrace view. Yes, it was expensive but what do you expect? You're on Paradise Island!
Beds were comfortable and loved the dual sinks in the bathroom.
Unfortunately it rained all week but we still managed to check out everything the resort had to offer which included Aquaventure Waterpark, The Dig Aquarium, the Casino, Atlantis beach (when it stopped raining) and Dolphin Cay

If you're staying at The Reef, you will end up saving a ton of money as food is VERY expensive. The kitchenettes were fully stocked and housekeeping was amazing. This property was not that far from The Royal Towers and the shuttles were quite prompt and reliable.

If you need any groceries delivered to your suite, the Bahamas has FoodStore2go.com. Your groceries will get delivered right to your doorstep with no hassle.

The dolphin encounter was fairly expensive but was well worth it.

In the evenings, head over to the casino and play roulette! After your winning streak, spend it all at Dragons Ultra Lounge which sits right off the casino floor. Great music and a fun atmosphere. (We were here during the NBA Playoffs and loved it)

Definitely buy your own bottled water from a supermarket or Foodstore2go as bottled water on the property is very expensive. Also, plan your day out accordingly as you may run out of things to do if the weather is bad. If the seas are rough, you will not have a chance to jetski/parasail.

On a side note, we bumped into Joe Jonas at the waterpark which was a surprise. Maybe you might see a famous person the next time you visit!

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Top Contributor
65 reviews 65 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed June 19, 2013

My husband and I stayed for 4 nights at the Reef in a One Bedroom Deluxe Ocean Room View. There are 2 full bathrooms, dining room in the living room area, a gorgeous view of the beach from the big size bedroom. There is a kitchen area with a dishwasher, frig and microwave. Private beach only accessible to the Reef and the Cove occupants of the hotel. There are many restaurants to choose from at the Atlantis expensive to casual restaurants, a casino, a dance club and a comedy club as well. The overall service was great but if you want peace and quiet The Reef is the place. The Cove can be a party/loud place to stay. There are something for all ages. It can be expensive.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 17, 2013

We just returned form our summer family vacation to the Reef Atlantis and had a great time. Theres something for all ages to do there. We were traveling with 2 other families and a total of 5 children ages 5-12 they all enjoyed the Atlantis Kids Club while we enjoyed Nobu and Mesa.
Rooms are very spacious and a kitchenette and pull out sofa, Bed extremely comfy. Accommodations are those we're accustomed to but the reason why i did not rate it 5 Stars is because the service all across the board at Atlantis is not up to par with 5 star resorts. No one seemed to really want to help or go above and beyond. For example when lounging out by the Reef pool we hd to go hunt down a server to get a drink or just order up at the bar. Overall we had a GREAT vacation and will return just have lower expectations on service.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Top Contributor
56 reviews 56 reviews
11 hotel reviews
Reviews in 29 cities Reviews in 29 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed June 17, 2013

This was our first visit to the Atlantis resort. Our family wanted a nice, spacious, place to stay...that offerred a quiet getaway, but just a short walk away from the mainstream Atlantis waterpark experience! We opted for the suite plus studio room for our 6 person family. We had the corner room on the 16th floor 925 and 927. The main suite bedroom was unbelievably beautiful and spacious with the most exquisite view of the ocean I have ever seen. This room closed off to a full living area with full kitchen. 2 full baths in this room. The Studio had a smaller scale kitchen, but certainly doable. Pullout full-size couches for the kids were nice. GREAT staff and very polite service. We took a taxi and got our own groceries, for our lunches and snacks and water. It was so nice to come back to the Reef's pool and private beach, after the chaos of the Royal Towers/main waterpark on the Atlantis property. If you want to be in the middle of it all..this is not the right hotel choice. If you want to have a quiet escape when you need it during your stay...this is the one! Starbuck's downstairs was a nice breakfast bonus. Slow service, but found this to be the island-way pretty much all over the Bahamas. Love that you are at the end of the beach and can walk the beach for 30 minutes without tons of people at the Reef side. We snorkeled around the Reef and saw the same great fish that we saw out on our chartered snorkeling tour (the Flying Cloud company).

Some of the downfalls of our Atlantis experience was the lines/waits for the slides. Inconsistent hours of operation for the slides/river/restaurants, etc....

Take advantage of the aquarium at the Royal towers were great, as well as the predator bay/aquarium. We did one buffet at the Beach Tower called Seagrapes. $50 per person, but kid friendly with lots of food options. Kids under 12 were charged less.

Enjoyed the Marina Village...enjoyed Johnny Rockets, Carmines (a family style italian place). Ben and Jerry's is always a good thing too! Fun to see all the enormous yachts parked right there too.

One complaint was the Dolphin Cay experience. You will receive a free shallow experience upon checkin at the Reef. Unfortunately, this does not go towards any other experience at the Dolphin Cay, like deepwater, or sea lions, etc.... We did the Deep Water experience and it was a total letdown. $220 per person is nothing to sneeze at either! 30 minute video was part of the 60 minute experience you pay for. Seemed all they wanted to do was sell you photos...not enough time with the dolphins! The foot push was the highlight, but the deepwater scooters were totally lame. Not worth it at all. Have enjoyed other dolphin experiences in Mexico and Florida much more over this one. Don't waste your time and money on this. Go snorkeling!

Room Tip: corner room, ocean view, suite
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartford, Connecticut
Top Contributor
64 reviews 64 reviews
14 hotel reviews
Reviews in 29 cities Reviews in 29 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed June 16, 2013

Our overall experience at the Atlantis was average based on the overall value that you get from the resort. We took a chance going to Atlantis knowing it was not going to be inexpensive trip. The Atlantis did not separate itself from any other high end resort in our mind. The service was good but not exceptional. The overall resort seemed dated especially in areas like the aquarium. The casino is ok but we come from CT. We stayed at the Reef and got a town car as part of transportation. I would recommend the town car if you want to stop for beverages and food to bring to the Reef. You do not need to buy coffee as coffee is supplied by the Reef. The Reef is worth the extra cost and additional space though the room is not any more glamorous than any other high end resort that we have stayed in. It is quiet location and a bit of walk to the main towers so keep that in mind. The shuttle service is available but make sure the driver knows if you want to get off at the Market Village or you will end up back the Reef like we did. There are no exceptions to the route. The biggest disappointment was the number of cups and kids life jackets left on the beach and towels on the lounge chairs. I would rather see the resort clean up the plastic cups than rake up the seaweed that washes up EVERYDAY. The locals do not seem to like the rain and the weather was not the best during our stay but that still is no excuse for not maintaining the beaches. The dining choices get high ratings especially Mesa Grill. We met and know folks who come back year after year and have family that just love it here. It would not be the case with us. It is a very nice resort, so do not get me wrong, but you can definitely find a better value for your dollar elsewhere if you get beyond the “glitz, glamour, and prestige” of the Atlantis.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Reef Atlantis

Address: 1 Casino Dr, New Providence Island
Phone Number:
Location: Caribbean > Bahamas > New Providence Island > Paradise Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Paradise Island
#2 Spa Hotel in Paradise Island
#2 Family Hotel in Paradise Island
#3 Luxury Hotel in Paradise Island
#3 On the Beach Hotel in Paradise Island
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Reef Atlantis 4.5*
Number of rooms: 497
Official Description (provided by the hotel):
Located directly on Paradise Beach, guests of The Reef Atlantis enjoy miles of white sand and ocean in their backyard with all the wonder and excitement of Atlantis on their front doorstep. The Reef features studios, one and two bedroom suites that offer all the conveniences of home with a full kitchen or kitchen area complete with linens, cookware, table settings, refrigerator and private balconies with water views. Guests of The Reef enjoy a semi-private pool, shared only with The Cove Atlantis and a Starbucks lounge. ... more   less 
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Also Known As:
The Reef Atlantis Hotel Paradise Island
Reef Atlantis Paradise Island
The Reef Atlantis Bahamas/Paradise Island

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