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“An awesome week in Reef Atlantis” 5 of 5 stars
Review of The Reef Atlantis

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The Reef Atlantis
4.5 of 5 Hotel   |   1 Casino Dr, New Providence Island   |  
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Ranked #2 of 14 Hotels in Paradise Island
18 reviews 18 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
26 helpful votes 26 helpful votes
“An awesome week in Reef Atlantis”
5 of 5 stars Reviewed March 31, 2013

We recently spent a week in Reef Atlantis during the March break. We had a great time. I struggled to rate the experience between 4 stars and 5 stars, if we have 4.5 stars that will be it, but at the end our overall experience over shined the issues/problems so I give it a 5 star.

We stayed in an ocean view studio. The room is spacious and clean, well finished (nice doors and nice thick counter top, with attention to finishing touches on details) and decorated. The bed linens are top quality. The sofa bed is not good quality, and the linens come with it are not as good as on the main bed, it has seen it better days. The bathroom is one of the best I have seen (and I have seen good ones in past travel)--it is big, it has separate shower/bath tub, 2 sinks, and a toilet behind a glass door. All the towels/bath robes are soft and thick puffy to make you feel at home--it feels great. It has a very small kitchen, but it's adequate to prepare a quick meal -- it has 2 cook tops, a microwave, a dishwasher, a small fridge.

The ocean view is great, it's as good as it gets, you see the pool first and then beyond pool it's the forever impressive ocean. It's even better here in the reef setting that you can see the ocean when you brush your teeth in the bathroom.

We had most breakfasts in Starbucks and some in Mosaic buffet, lunches by the pool and dinner at the restaurants. Atlantis is expensive, no question about it. But not everything is outrageously expensive. Starbucks is not too bad, tall latte is at $4.10, Croissant at $4.50. The lunch can be bad in terms of cost, hot dog is at $6.5 and a chocolate ice cream bar is at $7.00, but the salad is fresh and big size at $13. We had 2 dinners at Nobu, which was fantastic! If you are a foodie, you must go. The reason we went there twice is precisely because it's that good. The first night it cost us $320 because we ordered a lot. The second time was at around $250. We had a dinner at Court Yard Terrace, we enjoyed the food/service/ambiance all around. The food was top notch, the service was impeccable, and the setting was magical. You should walk around the grounds of Ocean club, it's truly amazing. If you want to stay away from all the noise in the Atlantis, this is where you should stay. We had a dinner at Bimini Road, which was bad, I would not recommend it at all, it's nothing special but easily cost you $150. We had other dinners at Mosaic buffet, which was great considering it's a buffet. There are a lot of varieties, so everyone can find something they like. It worked best for our daughter as she could see what's there and picked the things that interested her.

The water park is busy and exciting--our daughter loved it. There were lineups it seemed all the time, we tried early morning but so did many others especially for the big rides like Leap of Faith and The Abyss.

We also did the shallow water dolphin interaction. it's $150 pp for half hour close interaction with dolphins. Our daughter loved the experience. But I honestly wouldn't do it for myself, it was a very quick and shallow experience -- a group of you (10) lined up to take turns to pose with dolphin for photos (hugging, kissing, shake hands). You are better off to pay a bit more to do the deep water experience with the dolphins.

The property is huge and confusing. We don't mind--I enjoyed walk/joggling in the early morning--but even by the end of the stay I still didn't figure out all the paths/routes. It's a lot of walking from one place to the other. There is a shuttle, but you have usually have to wait for a few mins and it only stops at certain points. If you are looking for a tranquil, quiet boutique hotel for your retreat, this is not your place. But if you have kids and the kids need actions, this is a good compromise place. The beach and pool on the Reef/Cove side are quiet, so you can get some down time, and you can find top quality food in this resort.

Oh the dig, it's truly one of the kind, the imagination of the sunken city of atlantis inside the aquarium is outstanding. You will be humbled by how amazing it is.

Where I struggled to give it a full 5 stars? It's expensive, but we were prepared to pay a lot here, so that was not the issue. The issue was after you have paid so much, and you still have to line up for more than half an hour to get your lunch by the pool ( Cascade restaurant by the Reef/Cove pool), that's an issue hard to swallow. It felt like you are in a fast food restaurant, not a 5 star resort. The service at the Reef and all the restaurants were fantastic, but on the grounds when you were walking around you would encounter a few not too happy workers and they were not interested in helping you.

Overall we had an awesome time, and I don't think it's fair to give it 4 stars, so 5 stars it is!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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918 reviews from our community

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  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Briarcliff Manor, New York
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 31, 2013

This was our 3rd trip to The Reef- by far our favorite family vacation spot (5 kids age 5-14.) This was our second time going Easter/ pre Easter. It was FULL...which likely accounted for the grounds not being so tidy as we usually have seen. The staff remains excellent, except for a few of the "security" people that guard the elevators...if you don't have your card key because the kids ran in front of you as you departed the lobby Starbucks with a venti tea latte for your sleeping wife...one "security" guy with about 7 teeth gave me the 10th degree of interrogation! Oh yes, I just paid all this money to wander around the building at 7am with a hot tea....fool!
I had to go out and get some pool chairs before 6am at the pool closer to the Cove; otherwise there were NONE left....the reserving chairs with an old People magazine and empty sunblock lotion has got to go!! It is cut throat out there every day to get any seat...anywhere after 8am!
The beach was damaged from Hurricane Sandy and the usual sandy bottom was now mostly coral. The pools were warm and still very good.
The water park is still great although it seems there is no staff to clean up debris and garbage by the kiddie pool area- it was not like this on prior trips.
We lost all water pressure one evening for about 20 minutes at prime shower time (6:30PM) but since the Obama girls were staying at The Reef at the same time we chalked it up to a secret service snafu.
Getting from the airport to the Atlantis was a pleasure. We have used SANDRA FERGUSON ( who owns her own taxi/car service) every year. Just email her at sexy_sanny@hotmail.com (242)525-8532- see attached photos. She will pick you up in a very nice air conditioned van that comfortably sat 3 adults, 5 kids and all our baggage. She will have some cold water, soda and Kalik beer awaiting your enjoyable ride. She will stop at the local liquor store and supermarket for all long as you need (we saved tons of $$ by making our own breakfast and lunch everyday.)
We had great dinners at Carmines, Murray's Deli, Seafire Steakhouse, Johnny Rocket's and Bimini Road.
At the Reef we enjoyed staying on the "harborside" of the building which offers an amazing view of Nassau, the beach and cruise- and we always have the amazing sunset view! Request as high a floor as possible. This year we had the 9th floor.
The room was very good but the kids side only had 1 queen and a pull out queen sofa (instead of the usual 2 queen beds.) They no longer offer PM turn down service as that is now only reserved for the owners of the units.
The shuttle service from the Reef to Marina Village and other hotels was terrific as usual.
The food and drinks around the pools/park were very $$ as we'd come to expect but the quality was very good and the staff excellent.
Our strategy was to always go to the water park in the early AM (slides open at 9AM, lazy river at 10AM) in order to beat the throngs of cruise ship people then go back around 4PM when the lines were small.
We think we would go back in a few years but likely choose a week which is not full capacity for which I think the resort has a tough time handling and keeping the grounds a bit more clean....and maybe get a pool chair without having to run out before 6am!

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
17 reviews 17 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 30, 2013

The rooms are spotless, roomy and fully contained, the location is slightly hidden, but quiet and perfect for couples. We choose the reef for the kitchenette facilities and it was worth every penny. We were provided with a breathtaking ocean view room, and although the tv lost sound when it was turned off the staff had this fixed. The accommodation was very good. Atlantis is ridiculously priced, including the restaurants but the reef is a comfortable stay and the staff were friendly. I would choose the reef again.

Room Tip: Ocean view rooms worth every penny.
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  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
15 reviews 15 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed March 26, 2013

We were disappointed that we did not have two queen beds for two adults and two kids, but just one bed and a pullout sofa. The room was clean and a decent size, but one lamp was broken, the frosted glass window between the bathroom and bedroom didn't shut, and the TV didn't work. The security check to just get on the elevator was surprising.

The location and views from the Reef, though, were very good. We were in the quieter part of the resort with the Cascade pool and beach just below. We took the shuttle most of the time when we wanted to go to the other side of the resort where the Beach and Royal Towers are, but it is a nice walk. There is a Starbucks in the lobby, and a few very good restaurants in the Cove next door. But beware! The meal plan only covers a la carte dinners at many places, NOT the buffet -- a mistake we were not made aware of that cost us $200 on top of the meal plan dinner we had already paid for.

From our balcony, we could see cruise ships steaming by, and swimmers in the pool. We could also watch guests busily claiming their beach and pool chairs with towels and clothes as early as 7:00. By 8:30, most of them were taken!

Overall, the rooms and meals were quite pricey, and if you want to do the budget version of Atlantis, I suggest staying at the Comfort Suites across the street from the resort and eating breakfast at Dunkin Donuts, and lunch at the poolside grills, which are reasonable. You can get dinner at the Marina Village at the pizzeria or Johnny Rockets without breaking the bank.

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davenport, Iowa
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 25, 2013

We just got back from our 5 day trip to the Reef Atlantis. The resort and staff were amazing. The Reef is on the more secluded portion of the Atlantis Resort but all the main attractions are well within walking distance. Our room was well maintained and the staff throughout the entire resort was very friendly.

From the Dolphin experience; touring the Dig and seeing the amazing aquatic life; riding on the Rapids; going to every pool on the property; and walking along the miles of beaches, there was definately a bit of paradise for every member of the family.

We took advantage of the kitchenette in our Ocean View Studio room, and used the highly recommended FoodStore2Go.com to have some groceries delivered right to our door for breakfasts and snacks. Started the day with Starbucks in the Reef Lobby or brunch at Mosaic's. We had lunch many times poolside at the Cascades Grill, and wonderful dinners at Mosaic's or in the Marina Village. While Atlantis may not be the least expensive place to eat and drink just remember you are on an island, and you can certainly spend as little or as much as your tastebuds desire and come away happy.

Big thanks to Mitch at TripGuy.com for helping us make this memorable vacation happen and the perks he got us. I would highly recommend his services and appreciated his follow through before and after our trip.

If you are a family or couple looking for an outstanding vacation with amazing sights and action, along with some privacy the Reef and Cove Atlantis are the way to go.

Room Tip: Ocean View gives you a great view of the Cascade pool, Paradise Beach and ocean. Harbour view would...
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 25, 2013

We are in our fifties and enjoyed all the rides at Atlantis. The condo " The Reef " was great. So modern and clean. It had a small kitchen that we ate our breakfast at. Then we had lunch and dinner at the resort restaurants. We found lunch to be well priced ( $25.00 ) and dinner was a little expensive ( $95.00), but we were full and satisfied. The drinks will break the bank. The grounds and staff were excellent. I have never seen so many happy kids. You owe it to your children to stay here at least once while you are both young. This is a five star resort. The beach is beautiful, shallow, clear and warm. Loved it and will return.

Room Tip: The Reef and Cove are both the newest buildings. They are beautiful and very clean. Do not stay in...
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  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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La Habra
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 23, 2013

I went right after hurricane Sandy hit. It was windy and cold, but that was to be expected. However, we were staying at the Reef for 4 days which was plenty of time to still be able to enjoy the hotel. The hotel did not bother cleaning the pool (sand had gotten to the bottom of it because of the high winds) until the day we were leaving. Also, all of the Atlantis beaches were closed and no one could go into it because they had to make sure that nothing dangerous/sharp was in the water (they were going to send scuba people to inspect). This makes complete sense, however all of the other beaches on Nassau were already open! I don't understand why they delayed this process if their guests only have a limited time there and want to enjoy it. Furthermore, the hotel did not offer any discounts for these inconveniences. We had paid more money to stay at a nicer hotel and have a private beach, and none of the staff seemes to care.

As far as the rooms, they were nice and clean. The only complaint I have is that the water from the faucets would come out as orange or a cloudy white sometimes when you first began to start running it. The room had a nice bathtub and the fridge/mini kitchen were very helpful and we were able to eat breakfast in our room every morning.

The hotel is pretty far from Atlantis' main attractions but there is a shuttle that runs about every 10 minutes and takes you to the other hotels. If you wanted to walk to the Royal Towers, it would probably take you about 10-15 minutes.

We didn't get to see the rooms inside of the Royal Towers, but the lobby was wonderful and we regretted shelling out the extra money for the Reef. It was not worth it. We would have preferred to be in the center of everything and the Royal Towers is where most of the attractions at Atlantis are located.

Overall, it was a good trip but I wish that I would have only stayed at Atlantis for 2 days and stayed at Cable Beach for the rest of the trip.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Reef Atlantis

Address: 1 Casino Dr, New Providence Island
Phone Number:
Location: Caribbean > Bahamas > New Providence Island > Paradise Island
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Paradise Island
#1 Romantic Hotel in Paradise Island
#1 On the Beach Hotel in Paradise Island
#2 Family Hotel in Paradise Island
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Reef Atlantis 4.5*
Number of rooms: 497
Official Description (provided by the hotel):
Located directly on Paradise Beach, guests enjoy miles of white sand and ocean in their backyard with all the wonder and excitement of Atlantis on their front doorstep. The Reef features studios and one- and two-bedroom suites offering all the conveniences of home with a full kitchen or kitchen area complete with linens, cookware, table settings, refrigerator and private balconies with water views. Guests of The Reef enjoy a semi-private pool, shared only with The Cove Atlantis, Starbucks lounge and are closest to Bobby Flay’s Mesa Grill ... more   less 
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Also Known As:
The Reef Atlantis Hotel Paradise Island
Reef Atlantis Paradise Island
The Reef Atlantis Bahamas/Paradise Island

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