We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Back to The Reef at Atlantis: Easter week FULL CAPACITY!” 4 of 5 stars
Review of The Reef Atlantis

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added The Reef Atlantis to your Saves list
The Reef Atlantis
4.5 of 5 Hotel   |   1 Casino Dr, New Providence Island   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Offers & Announcements
Kids Eat Free
Ranked #2 of 14 Hotels in Paradise Island
Briarcliff Manor, New York
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
“Back to The Reef at Atlantis: Easter week FULL CAPACITY!”
4 of 5 stars Reviewed March 31, 2013

This was our 3rd trip to The Reef- by far our favorite family vacation spot (5 kids age 5-14.) This was our second time going Easter/ pre Easter. It was FULL...which likely accounted for the grounds not being so tidy as we usually have seen. The staff remains excellent, except for a few of the "security" people that guard the elevators...if you don't have your card key because the kids ran in front of you as you departed the lobby Starbucks with a venti tea latte for your sleeping wife...one "security" guy with about 7 teeth gave me the 10th degree of interrogation! Oh yes, I just paid all this money to wander around the building at 7am with a hot tea....fool!
I had to go out and get some pool chairs before 6am at the pool closer to the Cove; otherwise there were NONE left....the reserving chairs with an old People magazine and empty sunblock lotion has got to go!! It is cut throat out there every day to get any seat...anywhere after 8am!
The beach was damaged from Hurricane Sandy and the usual sandy bottom was now mostly coral. The pools were warm and still very good.
The water park is still great although it seems there is no staff to clean up debris and garbage by the kiddie pool area- it was not like this on prior trips.
We lost all water pressure one evening for about 20 minutes at prime shower time (6:30PM) but since the Obama girls were staying at The Reef at the same time we chalked it up to a secret service snafu.
Getting from the airport to the Atlantis was a pleasure. We have used SANDRA FERGUSON ( who owns her own taxi/car service) every year. Just email her at sexy_sanny@hotmail.com (242)525-8532- see attached photos. She will pick you up in a very nice air conditioned van that comfortably sat 3 adults, 5 kids and all our baggage. She will have some cold water, soda and Kalik beer awaiting your enjoyable ride. She will stop at the local liquor store and supermarket for all long as you need (we saved tons of $$ by making our own breakfast and lunch everyday.)
We had great dinners at Carmines, Murray's Deli, Seafire Steakhouse, Johnny Rocket's and Bimini Road.
At the Reef we enjoyed staying on the "harborside" of the building which offers an amazing view of Nassau, the beach and cruise- and we always have the amazing sunset view! Request as high a floor as possible. This year we had the 9th floor.
The room was very good but the kids side only had 1 queen and a pull out queen sofa (instead of the usual 2 queen beds.) They no longer offer PM turn down service as that is now only reserved for the owners of the units.
The shuttle service from the Reef to Marina Village and other hotels was terrific as usual.
The food and drinks around the pools/park were very $$ as we'd come to expect but the quality was very good and the staff excellent.
Our strategy was to always go to the water park in the early AM (slides open at 9AM, lazy river at 10AM) in order to beat the throngs of cruise ship people then go back around 4PM when the lines were small.
We think we would go back in a few years but likely choose a week which is not full capacity for which I think the resort has a tough time handling and keeping the grounds a bit more clean....and maybe get a pool chair without having to run out before 6am!

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

925 reviews from our community

Traveler rating
    472
    279
    97
    42
    35
See reviews for
624
175
5
29
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (247)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Melbourne, Australia
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed March 30, 2013

The rooms are spotless, roomy and fully contained, the location is slightly hidden, but quiet and perfect for couples. We choose the reef for the kitchenette facilities and it was worth every penny. We were provided with a breathtaking ocean view room, and although the tv lost sound when it was turned off the staff had this fixed. The accommodation was very good. Atlantis is ridiculously priced, including the restaurants but the reef is a comfortable stay and the staff were friendly. I would choose the reef again.

Room Tip: Ocean view rooms worth every penny.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed March 26, 2013

We were disappointed that we did not have two queen beds for two adults and two kids, but just one bed and a pullout sofa. The room was clean and a decent size, but one lamp was broken, the frosted glass window between the bathroom and bedroom didn't shut, and the TV didn't work. The security check to just get on the elevator was surprising.

The location and views from the Reef, though, were very good. We were in the quieter part of the resort with the Cascade pool and beach just below. We took the shuttle most of the time when we wanted to go to the other side of the resort where the Beach and Royal Towers are, but it is a nice walk. There is a Starbucks in the lobby, and a few very good restaurants in the Cove next door. But beware! The meal plan only covers a la carte dinners at many places, NOT the buffet -- a mistake we were not made aware of that cost us $200 on top of the meal plan dinner we had already paid for.

From our balcony, we could see cruise ships steaming by, and swimmers in the pool. We could also watch guests busily claiming their beach and pool chairs with towels and clothes as early as 7:00. By 8:30, most of them were taken!

Overall, the rooms and meals were quite pricey, and if you want to do the budget version of Atlantis, I suggest staying at the Comfort Suites across the street from the resort and eating breakfast at Dunkin Donuts, and lunch at the poolside grills, which are reasonable. You can get dinner at the Marina Village at the pizzeria or Johnny Rockets without breaking the bank.

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davenport, Iowa
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 25, 2013

We just got back from our 5 day trip to the Reef Atlantis. The resort and staff were amazing. The Reef is on the more secluded portion of the Atlantis Resort but all the main attractions are well within walking distance. Our room was well maintained and the staff throughout the entire resort was very friendly.

From the Dolphin experience; touring the Dig and seeing the amazing aquatic life; riding on the Rapids; going to every pool on the property; and walking along the miles of beaches, there was definately a bit of paradise for every member of the family.

We took advantage of the kitchenette in our Ocean View Studio room, and used the highly recommended FoodStore2Go.com to have some groceries delivered right to our door for breakfasts and snacks. Started the day with Starbucks in the Reef Lobby or brunch at Mosaic's. We had lunch many times poolside at the Cascades Grill, and wonderful dinners at Mosaic's or in the Marina Village. While Atlantis may not be the least expensive place to eat and drink just remember you are on an island, and you can certainly spend as little or as much as your tastebuds desire and come away happy.

Big thanks to Mitch at TripGuy.com for helping us make this memorable vacation happen and the perks he got us. I would highly recommend his services and appreciated his follow through before and after our trip.

If you are a family or couple looking for an outstanding vacation with amazing sights and action, along with some privacy the Reef and Cove Atlantis are the way to go.

Room Tip: Ocean View gives you a great view of the Cascade pool, Paradise Beach and ocean. Harbour view would...
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 25, 2013

We are in our fifties and enjoyed all the rides at Atlantis. The condo " The Reef " was great. So modern and clean. It had a small kitchen that we ate our breakfast at. Then we had lunch and dinner at the resort restaurants. We found lunch to be well priced ( $25.00 ) and dinner was a little expensive ( $95.00), but we were full and satisfied. The drinks will break the bank. The grounds and staff were excellent. I have never seen so many happy kids. You owe it to your children to stay here at least once while you are both young. This is a five star resort. The beach is beautiful, shallow, clear and warm. Loved it and will return.

Room Tip: The Reef and Cove are both the newest buildings. They are beautiful and very clean. Do not stay in...
See more room tips
  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Habra
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 23, 2013

I went right after hurricane Sandy hit. It was windy and cold, but that was to be expected. However, we were staying at the Reef for 4 days which was plenty of time to still be able to enjoy the hotel. The hotel did not bother cleaning the pool (sand had gotten to the bottom of it because of the high winds) until the day we were leaving. Also, all of the Atlantis beaches were closed and no one could go into it because they had to make sure that nothing dangerous/sharp was in the water (they were going to send scuba people to inspect). This makes complete sense, however all of the other beaches on Nassau were already open! I don't understand why they delayed this process if their guests only have a limited time there and want to enjoy it. Furthermore, the hotel did not offer any discounts for these inconveniences. We had paid more money to stay at a nicer hotel and have a private beach, and none of the staff seemes to care.

As far as the rooms, they were nice and clean. The only complaint I have is that the water from the faucets would come out as orange or a cloudy white sometimes when you first began to start running it. The room had a nice bathtub and the fridge/mini kitchen were very helpful and we were able to eat breakfast in our room every morning.

The hotel is pretty far from Atlantis' main attractions but there is a shuttle that runs about every 10 minutes and takes you to the other hotels. If you wanted to walk to the Royal Towers, it would probably take you about 10-15 minutes.

We didn't get to see the rooms inside of the Royal Towers, but the lobby was wonderful and we regretted shelling out the extra money for the Reef. It was not worth it. We would have preferred to be in the center of everything and the Royal Towers is where most of the attractions at Atlantis are located.

Overall, it was a good trip but I wish that I would have only stayed at Atlantis for 2 days and stayed at Cable Beach for the rest of the trip.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed March 22, 2013

We had a great time at the Reef with our 6-year old. The room (ocean-view studio) and bathroom are very spacious and well-maintained. It's very nice to have a fridge, microwave and dishwasher in the room so we didn't have to drag a tired child out to restaurant every night. The Starbucks downstairs is convenient too. The whole place is very clam with excellent service.

Thanks to earlier reviews, we gave the online grocery store "foodstore2go" a try and it worked like a charm. The delivery was there when we checked in with the correct order. It's much more convenient than arranging to stop by at an actual store.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Reef Atlantis? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Reef Atlantis

Address: 1 Casino Dr, New Providence Island
Phone Number:
Location: Caribbean > Bahamas > New Providence Island > Paradise Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Paradise Island
#1 Luxury Hotel in Paradise Island
#1 On the Beach Hotel in Paradise Island
#2 Family Hotel in Paradise Island
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Reef Atlantis 4.5*
Number of rooms: 497
Official Description (provided by the hotel):
Located directly on Paradise Beach, guests enjoy miles of white sand and ocean in their backyard with all the wonder and excitement of Atlantis on their front doorstep. The Reef features studios and one- and two-bedroom suites offering all the conveniences of home with a full kitchen or kitchen area complete with linens, cookware, table settings, refrigerator and private balconies with water views. Guests of The Reef enjoy a semi-private pool, shared only with The Cove Atlantis, Starbucks lounge and are closest to Bobby Flay’s Mesa Grill ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotels.com, HotelTravel.com, BookIt.com, Odigeo, TripOnline SA, Jetsetter and Tingo so you can book your The Reef Atlantis reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Reef Atlantis Hotel Paradise Island
Reef Atlantis Paradise Island
The Reef Atlantis Bahamas/Paradise Island

Owners: What's your side of the story?

If you own or manage The Reef Atlantis, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.