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“two oldies that enjoyed water park” 5 of 5 stars
Review of The Reef Atlantis

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The Reef Atlantis
4.5 of 5 Hotel   |   1 Casino Dr, New Providence Island   |  
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Ranked #2 of 14 Hotels in Paradise Island
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“two oldies that enjoyed water park”
5 of 5 stars Reviewed March 25, 2013

We are in our fifties and enjoyed all the rides at Atlantis. The condo " The Reef " was great. So modern and clean. It had a small kitchen that we ate our breakfast at. Then we had lunch and dinner at the resort restaurants. We found lunch to be well priced ( $25.00 ) and dinner was a little expensive ( $95.00), but we were full and satisfied. The drinks will break the bank. The grounds and staff were excellent. I have never seen so many happy kids. You owe it to your children to stay here at least once while you are both young. This is a five star resort. The beach is beautiful, shallow, clear and warm. Loved it and will return.

Room Tip: The Reef and Cove are both the newest buildings. They are beautiful and very clean. Do not stay in...
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  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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925 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (247)
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La Habra
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 23, 2013

I went right after hurricane Sandy hit. It was windy and cold, but that was to be expected. However, we were staying at the Reef for 4 days which was plenty of time to still be able to enjoy the hotel. The hotel did not bother cleaning the pool (sand had gotten to the bottom of it because of the high winds) until the day we were leaving. Also, all of the Atlantis beaches were closed and no one could go into it because they had to make sure that nothing dangerous/sharp was in the water (they were going to send scuba people to inspect). This makes complete sense, however all of the other beaches on Nassau were already open! I don't understand why they delayed this process if their guests only have a limited time there and want to enjoy it. Furthermore, the hotel did not offer any discounts for these inconveniences. We had paid more money to stay at a nicer hotel and have a private beach, and none of the staff seemes to care.

As far as the rooms, they were nice and clean. The only complaint I have is that the water from the faucets would come out as orange or a cloudy white sometimes when you first began to start running it. The room had a nice bathtub and the fridge/mini kitchen were very helpful and we were able to eat breakfast in our room every morning.

The hotel is pretty far from Atlantis' main attractions but there is a shuttle that runs about every 10 minutes and takes you to the other hotels. If you wanted to walk to the Royal Towers, it would probably take you about 10-15 minutes.

We didn't get to see the rooms inside of the Royal Towers, but the lobby was wonderful and we regretted shelling out the extra money for the Reef. It was not worth it. We would have preferred to be in the center of everything and the Royal Towers is where most of the attractions at Atlantis are located.

Overall, it was a good trip but I wish that I would have only stayed at Atlantis for 2 days and stayed at Cable Beach for the rest of the trip.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Atlanta
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed March 22, 2013

We had a great time at the Reef with our 6-year old. The room (ocean-view studio) and bathroom are very spacious and well-maintained. It's very nice to have a fridge, microwave and dishwasher in the room so we didn't have to drag a tired child out to restaurant every night. The Starbucks downstairs is convenient too. The whole place is very clam with excellent service.

Thanks to earlier reviews, we gave the online grocery store "foodstore2go" a try and it worked like a charm. The delivery was there when we checked in with the correct order. It's much more convenient than arranging to stop by at an actual store.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Oslo, Norway
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 20, 2013

The most perfect weather and the perfect setting for a relaxing holiday. We have been here 2 times now and have yet to grow tired of walking the premises, the pristine beaches and having fun in the waterpark.
As we visited in July, the weather may be shifting, but on our trips we have only 2 days with rain in July.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Marblehead, Massachusetts
Top Contributor
74 reviews 74 reviews
37 hotel reviews
Reviews in 36 cities Reviews in 36 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed March 19, 2013

This was our second visit to Atlantis. Went last year, same week. Have two boys -- 7 and 4. With Atlantis, you have to level-set your expectations. First, they don't care that you are a return visitor so don't expect them to. When we were checking in and the person started telling us about the resort we mentioned that we were there last year and she said "oh, ok." Not even a welcome back. This IS NOT the Four Seasons. They won't know your name and don't care who you are, so just don't expect them to. The rooms in the Reef are like a nice Westin. They are mostly clean, but showing their age. This year we were on the 16th floor with a view of the Ocean. Very nice view. I would not stay on the harbor side. You look at a parking lot. Looking at the cruise ships is nice, but you can see them come and go on the ocean side. Last year we had a one bedroom suite. This year we had a studio suite. The studio suite was fine. Unless you need the extra room and the kitchen, I would not pay the money for the one bedroom.

The best thing about the Reef continues to be the Starbucks. The service is awful, but the coffee is good. The lines get long around 8:30. Go at 7 when it opens. The prices are roughly the same as here in Boston.

Atlantis is expensive. Just expect it going in. They charge 15% on everything (including Starbucks). There are lots of reviews on TA complaining about the price of everything, but to be perfectly honest, that's what you get at Carribean resorts.

Do not under any circumstances do the meal plan. It is a complete waste of money. Mosaic is awful. The food is terrible. The breakfast is fine, but we don't and won't eat like that every day. For a family of four with adult beverages dinner was $220. SO NOT WORTH IT.

For dinners this year here's what we did (all with adult drinks):
Murray's Deli -- very fun and good food. $100 for family
Dune at Ocean Club (went last year too) -- Absolutely AMAZING. One of best restaurants we have been to around the world. $330 for 2 people with drinks and wine. Don't bring kids.
Carmines -- fun and good food. $100 for family
Nobu -- $200 for 2 people. It's fine. Not the quality of Nobu in New York.
Johnny Rockets -- very fun and good food. $80 for family
Mesa Grill -- $230 for family. We brought the kids. They loved it. It's good. Not New York good, but good enough for a nice night out.
Mosaic -- $220 for family. Awful. I mean really really bad. Food is terrible.
Mosaic breakfast -- $110 for family. Fine. We did it once. Kids loved it. The donuts are actually from Dunkin Donuts. Kids liked that, but for that price...really?

For breakfast for kids we had bagels or something from Starbucks and brought 2 boxes of cereal from home and had it in our room. Just get milk at Starbucks or the small store in Reef. We had lunch poolside every day. It was between $35 and $70 a day depending on who was hungry. The restaurant (Cascades) by the Reef pool is much better than the other poolside restaruants (Beach Bites). We had adult drinks by the pool in the afternoon. I think each was $11 (and each bill comes with the 15% gratuity).

Each day we spent most of the day at the Baths pool which is on the other side of the Cove and closer to the lazy river and slides, etc. We then retreated to the Reef/Cove pool that only people staying at the Reef and Cove can use. The pool and beach are nicer than the others.

The lazy river is fun. My 7 year old went in a single tube the whole week and was fine. There is also a slide that they love around by Splashers, which is also really fun for the younger kids. My kids love it. Note that to do the bigger slides you have to be 48 inches. My 7 year old is 48 inches in the United States, but apparently only about 45 inches in The Bahamas. None of their measuring sticks are accurate. One had him at 45 inches and another at 47 inches. To be safe, you probably need to be about 50 inches+ to pass the Atlantis height test.

Atlantis is showing its age. The pool restrooms are pretty bad. The one by the Baths pool was closed the ENTIRE week so we had to walk to the one by Splashers. It's not a short walk. The pools seem pretty clean and kept well.

The Baths pool now has cabanas. It didn't last year and NO ONE told us they were there even though we booked our trip in October 2012. They were sold out for the week even though most were empty most of the day. I think they are $200 a day. We would have done it had we known. They have 2 lounge chairs, a couch, a refrigerator and cover. Seem nice.

All in all, with Atlantis you just need to set your expectations ahead of time. Yes, it's expensive. No, they don't care that you have been there before. The place is 20 years old and showing it. It's far to walk anywhere. It takes about 20 minutes to walk from Reef to the Marina where most of the restaurants are. There is a shuttle, but we didn't use it. We actually didn't mind the walk, but people do complain about it. It's definitely a fun week and the kids love it, but I think we are going to try some place else next year. Note that there is a new resort called Baha Mar opening in 2014 that will give Atantis a run for its money.

Room Tip: Reef or Cove. Harbor view rooms look at a parking lot. Ocean view is very nice. Higher floors have p...
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Virginia
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 18, 2013

The food is outrageously expensive and not very good. The resort is good in the fact that there is a lot to do. Lots of slides and pools available. However, I've been to an all inclusive Sandals and had a much better experience. I was in the Royal Towers, there is nothing exceptional about the rooms here, I had no balcony which was frustrating. No screen door either, so bugs would come in if you opened the sliding glass door. I was there on business, but had free time in the afternoon most days.

Room Tip: I heard the Cove was much nicer, so stay in that tower if at all possible.
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  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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NYC
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 18, 2013

Went with a family of four, staying at a one bedroom ocean front suite. Arrived a few hours prior to check-in. Our room was not quite ready, so we utilized the transition locker rooms. Wonderful amenity, and wish more beach front hotels made it so easy to store your luggage and enjoy the weather while you waited for a room.

Room itself was great. Boys slept in the pull out couch, which was reasonably comfortable with a thicker than usual mattress. Unlike most rooms with pull out sofas, it was so spacious that we rarely made it back up into a couch. Probably about 5 feet from the end of the bed to the wall. We were a little apprehensive about not splurging for the 2-bedroom, but were very happy we did not. The kitchen area is very nice. Would've preferred a real coffee maker for a full kitchen as opposed to the 4-cup one they provide, but not a big deal. We ordered from food store 2 go, and they were right on time. You MUST do this if you come to the Reef. Expensive is not the word for their restaurants. It's downright gouging, but since we knew about this in advance we placed a large order with food store 2 go and were able to literally save thousands. We ate every breakfast, most lunches, and a dinner in the room and the quality was better than the poolside fare while the cost was a mere fraction.

Anyway, master bathroom is huge. We did have a problem with our sheets the first night. There was blood on the sheet and the mattress pad. It was dried and I could see how the housekeeping might miss it. We called at 7 pm, and though a bit slow they were apologetic and changed the sheets out by 8. I was a bit perturbed, but that was the last service issue we had.

We loved the privacy of the Reef. There were a lot of spring breakers at Atlantis, and not once did we feel annoyed. They were all in the main areas near the Royal Towers, and in general MUCH calmer than we've seen at other destinations. They were probably hung over and sleeping during the hours were were around, but still! Anyway, we spent the beach time at the fairly remote and pretty beach in front of the Reef, and set up shop in front of the slides the latter part of the day for the boys. THe Dolphin swim was very expensive but certainly worth it.

We loved the Mosaic, liked Carmine's and Mesa. We've been to the latter two often in NYC, and while it wasn't quite up to that level the food was very good at each. Mosaic is hands-down my children's favorite buffet. Yes, it's $200 for a family of 4 before drinks. But the quality is top notch and the selection excellent. We went twice and while the basics remained the same there was enough of a difference in fare that it seemed like two different restaurants.

The aquaventure rides were fun. Kids loved them, and we liked the lazy river with the occasional trip to the top of the power tower for one of those three rides. Lines were never more than five minutes at any.

Our pet peeve with hotels is sound. So many places we've stayed have very poor sound proofing, where you can hear everything that occurs in the hallways. Well, the Reef is excellent in this area. Our room was actually sectioned off from the hallway by two double doors. This was designed to be able to create a 2-bedroom by opening the interior doors and closing the double doors, or split them into a studio and one bedroom. We were obviously split, but the angle and the extra barrier essentially closed off our room to normal noise (only hearing the occasional drunk at 3 in the morning).

The only downside to the Reef was really the cost of everything. There's expensive and then there's gouging, and they don't even try to apologize for the cost. I expect to pay $10 or so for a burger at a resort pool, but I don't expect a light lunch for my small family to run $150 (which it did for my sister's equally sized family the first day).

Would I go back? Yes. It's what you expect it to be. A busy pool and beach resort with lots to do and eat.

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Reef Atlantis

Address: 1 Casino Dr, New Providence Island
Phone Number:
Location: Caribbean > Bahamas > New Providence Island > Paradise Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Paradise Island
#1 Romantic Hotel in Paradise Island
#1 On the Beach Hotel in Paradise Island
#2 Family Hotel in Paradise Island
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Reef Atlantis 4.5*
Number of rooms: 497
Official Description (provided by the hotel):
Located directly on Paradise Beach, guests enjoy miles of white sand and ocean in their backyard with all the wonder and excitement of Atlantis on their front doorstep. The Reef features studios and one- and two-bedroom suites offering all the conveniences of home with a full kitchen or kitchen area complete with linens, cookware, table settings, refrigerator and private balconies with water views. Guests of The Reef enjoy a semi-private pool, shared only with The Cove Atlantis, Starbucks lounge and are closest to Bobby Flay’s Mesa Grill ... more   less 
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Also Known As:
The Reef Atlantis Hotel Paradise Island
Reef Atlantis Paradise Island
The Reef Atlantis Bahamas/Paradise Island

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