We just returned on January 3rd from a week at the Reef. This was our second trip to the Atlantis so we were prepared for the criminally high food prices and extra charges for everything under the sun (pun intended). What we were not prepared for is just how much the Reef is showing its wear and tear and how so many things seem to be overlooked by management. Don't get me wrong, it's still a nice hotel and there is plenty to like about it. But for what you pay to stay there you'd think they would be keeping up with things. Instead it appears management has decided that rather than maintain this facility they are going to pocket as much profit as possible before they start losing customers to the massive new Baha Mar Resort that is scheduled to open in Nassau in 2014. I have to believe that is what is going on because there isn't any logical explanation for why they would allow so many things to slip. What we experienced ranged from little inconveniences to rather significant hassles. In no particular order of significance we experienced the following: a toilet that constantly clogged as it flushed poorly, a balcony door that required Hulk Hogan to slide open or shut, a refrigerator that smelled like a hockey lockeroom when we arrived, a television remote that would not control volume (same for the replacement!), glass privacy dividers between the bathroom and main area that no longer aligned and were grinding into the frame, and pillows on the sleeper sofa that looked like they had spent years at a college frat party. I threw them in the closet the day we arrived so my kids wouldn't go near them. Did any of these things ruin our visit? Of course not, but for what you pay a night at the Reef the maintenance and upkeep is atrocious. The workers at the Atlantis are for the most part very nice and friendly but I didn't find the customer care and service to be a point of focus. Nobody seemed to care about any of the little things and when I checked out nobody asked me word one about my stay. We booked our meals well in advance as again we know the drill but overall found the food quality to range from neutral to substandard. The beach and pool that is reserved for the Reef and Cove guests is much nicer and upscale from the main areas so we enjoyed that. The water rides were as enjoyable as we remembered them and in general the entire resort is very clean and attractive. Reminder to be aware of when the cruise ships arrived because lines increase dramatically during peak hours. My wife and I aren't big drinkers but on the two occasions we had cocktails we wondered if the bartender understood that you are actually supposed to put vodka in a Grey Goose and tonic. Also, the one pina colada I had was simply the worst I've ever tasted. In closing I would say that the Atlantis is still a nice resort and a lot of fun for a family. But for the arm and a leg it costs to go there it should be a five start experience all the way around and at least at the Reef that is not the case.