We just got back from the Reef. We went for 5 days, which was perfect for us we were told to stay longer but honestly it would have been too long. The resort was HUGE, little overwhelming for me. Had a hard time in the beginning getting my bearings, didn't even see all the resort. We did have our taxi driver stop on the way to the hotel at the supermarket to pick up some snacks and water. Glad we did this came in very handy!!! We are a party of 5, we rented a two bedroom ocean view suite. The rooms were lovely, especially ours we had a full size kitchen and living room with a huge balcony. Our bathroom was gorgeous. I saw another comment about the sheets being pilled, I have to agree ours were too. Rooms were clean, house keeping did a nice job. I like how our rooms were connected by the outside doors, not an interior door. Little hard to explain but great idea. I really did not find anything special about the concierge and the front desk. They were definitely nice enough, but not filled with information. The concierige was not familiar with some of the restaurants. I was even told some wrong information, like the pool and water rides stay open until 7 pm, which they all closed by 5 pm. I was surprised that not one pool, by us at least, had any evening hours. Granted by 6 pm it was pitch dark, but a lit up pool could have been fun for the kids. I think for the amount of money we are spending they should have some night activity at a pool I found the resort to be very dark, the pathways in the evening were not very well lit. Definitely could not go out for a midnight stroll. Resort is very clean, very well maintained. One thing I did not like about the Reef, is I felt very isolated. We are the furthest property on resort, in the hotel there was only a starbucks and gift shop. Someone said we should have stayed at the Royal Towers which is more central, but the rooms are older and smaller there. Definitely make reservations at restaurants early, we did not take the meal plan but found we did not have to. Most place have a childrens menu, which helps on the cost. Our dinners ran about $300-$420 per night, we general had 2 apps, 5 meals (some kids), 4 alcoholic drinks, and sometimes dessert. First night we went to the Dunes. Was very nice, good food, good service. I hear the hotel grounds are lovely but it was pitch black and again no lighting, so you couldn't see a thing. I know the ocean was right there because I heard it. Perhaps one should go a bit earlier. Second night went to the Bahamian club, while my food was good I would not go there again. Restaurant is nice and loud, fun, but service is not good. We received our food, mine and one of my sons were cold, my other childs steak was so dry!!! We got no refills on our drinks. Our waiter was very nice but VERY busy and we were just forgotten. When I complained he wanted to bring the chef out, but I had not interest in speaking to him I was just letting them know. No compensation or even a cup of coffee was offered. We also went to Mesa Grill, which was great. Nice restaurant, good food, great service, very yummy. We went downtown shopping over the bridge one day. The taxi driver swindled us out of $5, I was not about to argue with him. I must say I really did not enjoy the downtown very much. The stores were either very expensive, rolex, versace, etc... or they were straw bags. I really found nothing to buy, perhaps that is why I did not enjoy it. I really did not feel safe downtown. I felt I needed to hold onto my purse! I did not feel this way on the resort at all, very comfortable, my kids left in the morning we set up a meeting spot and they checked in throughout the day.
We arrived there about a week after Hurricane Sandy. They had felt a little of it but not much. I was surprised though at how much sea weed was lying on the beach. They really should have raked this daily, but I only saw them do it on the day we left. There was also some household debris and a few wood planks floating around! Even with all of this the water was stunning.
Aquaventure was great!!! The kdis had a blast and were busy all day long. I really enjoyed it too. Lines were short, very little wait. I was told they get busy at Thanksgiving and then after Christmas again.
Dolphin Cay. We did a shallow water interaction with the dolphins. I must say extremely disappointed in this. Not what I was expecting at all. They said it was 90 minutes, but we could not have spent more than 30 minutes in the water. I guess I expected too much. They brought a dolphin over who did some tricks, honestly this was amazing. You got to touch the dolphins. You took pictures kisses and hugging, so you could buy later for $70 for the smallest package and that was it. Even my husband said the $650 we paid was really ridiculous.
We used Cheryl Fergusons taxi service, not to be confused with Sandra. Little worried because when I emailed her to confirm there was no response. But we had just deal with Hurricane Sandy so who knows if she got it or I did not get her response When we landed they were waiting outside with a sign for us. They had a very nice van, which was air conditioned. Only issue was they said we need to wait for another couple, not happy, I was not old about this and I do not want to wait. However within 5 minutes the other couple was not there we left. They also picked us up promptly to return to the airport. We paid $50 to the hotel because we stopped at the supermarket and then $40 to the airport.
Bahamanian hospitality, hmm didn't really see much of this, some people were very nice, some people couldn't care at all. I would say this is pretty common at most vacation spots.
While I really did enjoy the resort, I really have no interest in returning. Any questions please let me know!
- Official Description (provided by the hotel):
- Located directly on Paradise Beach, guests enjoy miles of white sand and ocean in their backyard with all the wonder and excitement of Atlantis on their front doorstep. The Reef features studios and one- and two-bedroom suites offering all the conveniences of home with a full kitchen or kitchen area complete with linens, cookware, table settings, refrigerator and private balconies with water views. Guests of The Reef enjoy a semi-private pool, shared only with The Cove Atlantis, Starbucks lounge and are closest to Bobby Flay’s Mesa Grill ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, HotelTravel.com, Orbitz, Despegar.com, BookIt.com, Travelocity, Otel, Odigeo, TripOnline SA, Tingo and Jetsetter so you can book your The Reef Atlantis reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Reef Atlantis Hotel Paradise Island
- Reef Atlantis Paradise Island
- The Reef Atlantis Bahamas/Paradise Island