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“I hope this helps you decide.” 4 of 5 stars
Review of The Reef Atlantis

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The Reef Atlantis
4.5 of 5 Hotel   |   1 Casino Dr, New Providence Island   |  
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Ranked #2 of 14 Hotels in Paradise Island
Houston, Texas
1 review
13 helpful votes 13 helpful votes
“I hope this helps you decide.”
4 of 5 stars Reviewed November 16, 2012

I'm really big on reading reviews and writing reviews and I am HUGE on customer service. I have to say my stay at the Reef was everything I wanted and more. I was hesitant to book my vacation there because of ALL the negative reviews I've read on here and other review sites, however I am SO glad I did. I considered staying at the Sheraton in Nassau and I'm glad I didn't because there is SO much to do in Atlantis and there was never a dull moment throughout the entire experience. The Reef has incredible rooms and are kept well. The shampoo, conditioner, soaps they provide are all good quality and they refill them daily. We brought our own stuff and didn't even use it. I highly recommend the hotel to everyone from people with families and people just looking for a romantic getaway. Before I booked my stay I had a VERY difficult time deciding where to stay based on reviews I read. I hope my review answers your questions and helps you make your decision.

1. Customer Service - was excellent. I could not ask for more. The Reef provides all the service you could possibly need. They are extremely friendly and they even remembered my name and always addressed me as Ms. followed by my last name. I had a medical emergency and they showed their concern and even comped our taxi fare to the hospital. The guys at the front desk were amazing. We weren't happy with our room being on the first floor so he moved us to a higher floor without a problem. He also made our reservations for us so we wouldn't have to do it from the room. Local calls from your room cost $1.99 - I'm not sure if this applies to reservations at the resort. There are employees outside that help you haul a cab or complementary bus to the other hotels or outside the resort. As far as the customer service goes for the other hotels, I found the employees at Coral Towers to be very unprofessional and rude. I guess you get what you pay for considering CT and BT are the cheaper hotels comparable to Motel 6. We had to pass through CT to get to the Predator zone where all the sharks are at that hotel smelled musty and funky. The people weren't very helpful and there is definitely a HUGE difference in vibes from that hotel and the reef/cove/royal towers. Spend the extra money and stay at the better hotels.

2. Food - ok I gave this review 4 stars because of the food. I will recommend Nobu which is highly expensive, but very tasteful and a great experience, but as far as anything else, I suggest you bring a luggage of food and stay at the Reef or eat outside of the resort. If you eat at Nobu, I suggest you order a dish from the chef that is not on the menu. For example, just tell your waiter you want the chef to prepare you a dish with your favorite seafood. It allows the chef to showcase their creativity and normally you are not disappointed. Food in other restaurants comes in small portions and is PRICEY (not including Mesa or the buffet restaurants). It doesn't taste any better than processed frozen food you find at your local grocery store. Believe me, don't waste your money. We actually packed a luggage of canned meat like tuna and spam, boxed rice and mac and cheese, instant potatoes in a bag, microwavable foods and snacks like chips, cookies, crackers, etc. We even brought our own coffee creamer and condiments. When we arrived at Nassau, we asked our cab driver to take us to a grocery store before going to the resort and paid an extra $15.00 which was well worth it. We were able to get a whole case of water and food to cook like meats/ deli etc. I highly suggest you do this because it's much healthier, the food you make will taste better than the food they offer at the resort, and it's much cheaper and you don't have to make reservations or wait in ridiculous lines! Trust me when I say this...you will thank me! The kitchen at the Reef has everything you will need from a stove, microwave, fridge, pots and pans, a coffee maker, toaster, dishes, dishwasher, kettle for boiling water - and that's just in the basic studio. If you book a bedroom suite you get a full kitchen. Although I didn't get to see the harbor rooms, I'm sure they offer the same.

3. Best place to stay between all the hotels: I would def stay at the Reef because it is the only hotel with a kitchenette or the Harbor which I believe are like mini apartments. The rooms at the Reef are very homey and modern, not to mention spacious. I believe it is one of the newer hotels on the resort along with the Cove (which is mighty expensive- and to me not really worth it). There is a private beach shared between Reef guests and Cove guest- ONLY. You will appreciate this considering how CROWDED the Royal Towers and other hotels get (not including the Cove). There are multiple cruise ships that dock EVERYDAY that hog everything and when you are surrounded by a lot of people, it can get quite annoying and obnoxious! Royal Towers has the casino and most of the marine life so if you don't care about the crowd then stay at the Royal Towers. In my opinion it pays to stay somewhere more relaxed, after all you are on a vacation. Staying at the RT, CT or BT is like staying at a Disney Resort with screaming kids everywhere. There is a shuttle bus that travels back and forth every 5 minutes till 12 midnight between all the hotels. If you happen to stay at one of the hotels later than that, there are cabs that will take you back to your hotel and a walking path about 5-10 minutes long that connects to all the hotels. Waterparks close, so in the evening you will probably be spending most of your time in the Royal Towers or the Marina.

4. What to do: THERE IS PLENTY TO DO. That was the best part of my vacation there. I didn't exactly get to enjoy much considering I had a medical emergency, but had I not, I would have been VERY busy exploring. There is a huge water park surrounded by marine life (including sharks) and pools in every hotel, there are excursions you can sign up for where you can interact with sea animals or just snorkel. You can go shopping just outside the resort in Nassau. You can also shop around in the Marina. There is a casino for the adults where we both won a total of $900 in 1 hour playing slots. There is also the dig which is a cool, huge aquarium full of sea life and where the enormous manta rays are. There are plenty of places to eat and grab snacks like a Ben and Jerrys. Lastly, my favorite - there is the beach where you can just lounge around on the sand and enjoy the crystal clear waters.

5. Price: Expect to pay a lot here. 15% Gratuity is added to everything so there is pretty much no need to add tip unless you are extremely happy with service. As I mentioned earlier, FOOD is ridiculously priced. Drinks are ridiculously priced. Add an additional $2-$5 to everything you normally purchase at home and that is how much it will cost in the Bahamas. If this is a problem for you then I suggest you plan your vacation elsewhere because going to the Bahamas will cost a pretty penny. If you purchase water at one of their grocery stores, get a Bahama brand. Our case of water costed us $13.50 because it was an american brand.

6. Medical Emergencies: Hopefully this doesn't happen to you, however if it does go to the Doctor's Hospital. Do not go Princess Margaret Hospital. I was treated at the Doctor's Hospital and they were extremely helpful. It's more expensive, however I was told by MANY locals that they are more reputable than the doctors at the public hospital. The wait is apparently much shorter as well.

7. Airport - DO NOT EAT THE DONUTS AT DUNKIN DOUGHNUTS. They serve you OLD doughnuts and are stale. When I bought a few at the airport on my way back home, I noticed she gave me a slightly burned one and asked her for a replacement. She snapped at me and asked me why I touched it because she couldn't re-sell it anymore, and finally gave me a different doughnut. My question is, WHY would you re-sell a doughnut that is burned on the bottom, why would you even sell them period! That really pissed me off. Anyway, after taking my first bite I realized they were old. They were stale and didn't even taste good. It was such a disappointment because they are expensive in the Bahamas. I spent nearly $8 for donut holes and 2 glazed donuts expecting something warm, soft and chewy. RIP OFF!! Keep in mind, that would have cost me $3 in the states. Before you go to the airport, make sure to BRING your OWN snacks or breakfast from the hotel or make a stop at a nearby store!

8. When you arrive, there will be a lot of cab drivers you can choose from. I used Sandra Ferguson - Fergies taxi's and to be honest I was disappointed. There are a lot of reviews that claim she is the one to call and offers the cheapest fares. Well when her person picked us up, she picked us up in a ragged old van with no A/C forcing us to use the windows. The van also rattled a lot and produced a lot of carbon so it wasn't a pleasant ride. If I had children with me or a person who may have asthma or breathing problems, I would have turned down the cab immediately despite the reservation. It was that bad! It cost us $35 plus $1 for toll and $15 for an extra stop at a grocery store. When I asked other cab drivers we used when we were at the resort how much they charge to pick people up at the airports, their prices were the same, if not less and their vehicles were newer and also in better shape with A/C. On a brighter note, the woman who picked us up from Fergie's cabs was very kind, but unfortunately that's all. Part of paying for cab service is the help you get from someone assisting your with your luggage, but when you are traveling with a male and your cab driver is a female, it is very ill mannered to expect or even let your female cab driver to lift your luggage into her vehicle. So that was also a disappointment because my bf had to do it and we were exhausted from hauling our luggage from the different stop overs and had back pains from the long restless flight. If I were you, don't worry about pre-scheduling your cab fares. Just find one when you get there and remember it is around $35 to take you to Atlantis. If they try to charge you more, they are screwing you over and taking advantage of you.

I hope this helps!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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907 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Ontario
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed November 14, 2012

We went to the Reef Atlantis in June to celebrate our 10th anniversary and brought our 4 year old son with us. The resort is beautiful and at times overwhelming. Our room was spacious and had all the required amenities plus a little kitchen that was convenient for our son's breakfasts. We grabbed coffee and breakfast from Starbucks which was downstairs and very convenient.

The pools were beautiful and had a lot of seating. We especially liked the one with the DJ. the We spent a lot of time at the beach as our son loves crashing into the waves. For our son's age, we couldn't really venture into the big water slides but we were able to do a lazy river ride which was fun for all.

Everyday we discovered a bit more of the resort from the different marine life areas, through the casino and over to the marina.

Kids centre - there is daycare/nightcare for the kids if you'd like some time for yourselves. They have a lot to keep the kids entertained, feed the kids and they leave with a loot bag.

Food - yes it's expensive but the restaurants we picked were priced right compared to other restaurants that charged $50 for spaghetti or fried rice. At all of the restaurants the staff is very helpful and they all have a kids menu.

Mesa grill - AMAZING! We went here for our anniversary dinner..the food was excellent and not overpriced considering where we were and it was a Bobby Flay restaurant.

Pizza place in the Marina was delicious and always busy..best value if you have to feed 4 or more.

TIPS:
There is a little grocery store off premises near the marina...go there if you'd like to stock your room with drinks and snacks. Prices were reasonable.

Leave your stroller at home and rent one for $25/day.

Do go into town to the 'fish fry' and the local market. Food at Twin Brothers was good.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Oceanport, New Jersey
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 12, 2012

The Reef itself is a beautiful hotel with every amenity just right. Loved having the kitchen because we ate breakfast in our room. Did not take a meal plan...waste of money for my son and they won't let you not buy plan for every person. Also, we would want lunch and dinner, not breakfast and dinner. The resort is Mega $$$$. For that amount of money, I should get free internet and free access to the gym. Don't go to Murry's Deli and expect anything decent. It was the worst corned beef sandwich I've ever had in my life.

  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Raleigh, North Carolina
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 8, 2012

We stayed at the Reef in late August, family of 4, 2 girls 10 and 7. Everything about the experience was first rate, and every employee we encountered went out of their way to serve and be hospitable. The Reef and Cove are a great way to be less-crowded, have a much more private beach experience. Only complaints I would have are: shuttles from one end of the resort to the other were crowded and often took up to a half hour; too many non-resort people at the waterpark. We used the meal plan, which allowed the kids to eat free. We ate at the best restaurants - we were on vacation and to us that is vacation, to have a great time and not sweat every meal and every cost. We paid the service charge and alcohol and the "extra" for the week was only $500. The mosaic was fantastic for breakfast every day, do get there before 9:30. It's also a great dinner option. For daytime (water,juice) and general alcohol consumption definitely go to the grocery store or pre-order.

Room Tip: Staying at the reef/cove is much less crowded and noisy
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Leesburg, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 8, 2012

We just got home from a 4 night stay in a 2 bedroom ocean view unit at The Reef and we had a very good experience. The size exceeded our expectations, as did the contemporary, yet family friendly feel of the resort. Our crib was brought up immediately upon arrival and we really enjoyed the balcony. Our only complaints:

*The sheets and pillowcases really needed to be upgraded (they were pilled) and better pillows would be nice.

*The washer/dryer unit never completely dried anything and I was never made aware that there was laundry available on the 2nd floor that was complimentary (we have a 2 year old, so this is important).

We ate at Dune and Nobu (made these reservations at least a month in advance), with out children and had delicious meals and service at both. With the children we ate at Jonny Rockets and Mosaic and had good experiences there as well. I would advise people to make dinner reservations before they come, especially when traveling with a large group (we were with friends - 9 people in our group), as we were very limited on restaurants that could accommodate our group at a reasonable time.

We had also had some groceries delivered (ordered these ahead of time) by Foodtogo, and they were waiting for us when we got there, right on time.

We knew that Atlantis was going to be expensive going in to the trip, but honesty we didn't feel like we were being taken advantage of at all. All of our children had a great time (14, 11 and 2) and the entire resort is very well maintained and clean. Aquaventure is amazing and we rarely had to wait on a line longer than 5 minutes. I don't know that I could handle the crowds at a peak time, it must get crazy busy.

We will definitely go back when our 2 year old is older and would probably stay at The Reef again, we loved how much space we had there.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
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New York
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 8, 2012

Traveled to Atlantis with wife and twin 9 y/0 girls 11/3-11/7 which is just the right amount of days. Took a cab/SUV from airport ($45) with a stop for supplies. The Reef was pretty empty because many people canceled b/c of the storm Sandy. We had a studio and they gave us an ocean view room. Studio is very nice size with balcony, pullout couch, large bathroom with tub and two sinks, dishes, dishwasher, iron, safe, silverware, plates, and coffeemaker. The staff was super nice. We had a problem with the INTERNET connection and they tried very hard to fix it but it kept cutting out. They did not charge us for the limited INTERNET we did get.

Pools and beach by The Reef are very nice and quite. The water slides were a big hit with the kids and even a lot of fun for adults. There is a large pool over by the Royal Towers that is being repaired. The marina area has some nice stores and restaurants and is a pleasant place to walk around at night. Felt very safe on the grounds even at night.

The food is ridiculously expensive, $4 for regular Starbucks coffee, and while we did get a great rate for our room, everything is extra, $15 for gym use, fee for maid service, $20 for Wifi, $30 to use spa whirlpool, and there is 15% gratuity on EVERYTHING you buy, even a pack of gum. I knew this going in, so it didn't bother me but if you get a great deal to go to the Atlantis, you should be aware of these extra charges that will add to the cost of your vacation.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B'ham.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 7, 2012

This is our second visit to the Altantis, we first stayed in the orginal hotel the Beech Tower over 15 years ago.

Now we visited the The Reef with kids in tow and they loved every minute, its expensive to eat out but who cares your on vacation.

We probably go again in a few years and stay at The Cove.

Enjoy!

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Reef Atlantis

Address: 1 Casino Dr, New Providence Island
Phone Number:
Location: Caribbean > Bahamas > New Providence Island > Paradise Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Paradise Island
#1 Romantic Hotel in Paradise Island
#1 On the Beach Hotel in Paradise Island
#2 Family Hotel in Paradise Island
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Reef Atlantis 4.5*
Number of rooms: 497
Official Description (provided by the hotel):
Located directly on Paradise Beach, guests enjoy miles of white sand and ocean in their backyard with all the wonder and excitement of Atlantis on their front doorstep. The Reef features studios and one- and two-bedroom suites offering all the conveniences of home with a full kitchen or kitchen area complete with linens, cookware, table settings, refrigerator and private balconies with water views. Guests of The Reef enjoy a semi-private pool, shared only with The Cove Atlantis, Starbucks lounge and are closest to Bobby Flay’s Mesa Grill ... more   less 
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Also Known As:
The Reef Atlantis Hotel Paradise Island
Reef Atlantis Paradise Island
The Reef Atlantis Bahamas/Paradise Island

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