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“WOW, the staff are pretty amazing! Cost? Amazing too!!” 4 of 5 stars
Review of Atlantis - Coral Towers

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Atlantis - Coral Towers
4.0 of 5 Resort   |   1 Casino Dr, New Providence Island   |  
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Ranked #11 of 14 Hotels in Paradise Island
Midwest
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
“WOW, the staff are pretty amazing! Cost? Amazing too!!”
4 of 5 stars Reviewed July 24, 2014

Just returned from the Coral Tower at the Atlantis Resort on Paradise Island, Bahamas. Arrival around 2pm on a Friday was effortless. Tried to sweet talk into an upgrade (our 40th anniversary) like others suggest, but no deal. Still, room was perfect. In the Reef Wing closest to the beach, top floor of 4 floors. Great view of the BLU pool. Walks are long but to be expected in a resort that size. Water features are amazing. Our 4yo granddaughter too small for most slides but she still had a blast on the Splasher Pool slides, beach and pools. Food is crazy expensive like others have said. And beware of the room - after taxes, fees, tips, etc it is almost double. $225 room cost $2000 for five days (you know that when you book). But even at that rate it is similar to Polynesian Village at Disney. One memorable staff is the nice lady "pretending" to vacuum outside the library. She greeted each guest with a cheery "Good Morning... Have a wonderful time", etc., every time we passed. She was a day brightener we looked forward to every morning. Ate at several restaurants on the grounds (see separate reviews). Other reviews say bottled water is pricey. It is. Two HUGE bottles in the room are $7 each but I found worth the price when compared to lugging in cases of water. Drank tap water often with no ill effects. One thing that could be improved is the wrist band assignment. Need a wrist band every day if using the water features. Extremely SLOOOOOW having to key in information and wait for bands to print. But the up side, beach towels (and chaises) were abundant. Unlike the Nickelodeon in Orlando, they do not track towels and do not bill you if you do not return them to the kiosk. I LOVE THAT! No more guarding your towel from poachers! Service was pretty amazing depending on the day. First day they left extra coffee and condiments, arranged my granddaughters stuffies on the bed, and even filled the ice bucket. The fridge (formerly a mini bar but now just a stripped shell) was barely cooling - a problem I would overlook at a Holiday Inn, but not at a $400/night room. I called and a new working fridge was delivered within fifteen minutes. Second day not quite as good... no shampoo. Called again and was promply delivered a bag full of shampoo, soap, conditioner, etc. NO COMPLAINTS about the service or the attitude. Every person without exception said good morning, etc. when meeting them in the all or on the walkways.
We tried to not charge too much to the room so we paid cash when possible. But so easy to just flash the card we did that a lot too. Final tab for 5 days was about $800, but $400 of that was one meal at Virgils (for 8 people). Think of the Atlantis as a huge cruise ship permanently docked. It has the features of a cruise ship including the shopping arcades and entertainment, without the free meals! We were a little apprehensive about going there (son was performing comedy at the Jokers Wild Comedy Club), but was a great time and we will be going back.

Room Tip: Forget the upgrade. Our room was cheapest in the Coral Tower and it was great. Central to much of th...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (404)
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English first
West Islip, New York
1 review
3 of 5 stars Reviewed July 23, 2014

Just got back from spending 6 days and 5 nights at the Coral towers in Atlantis, while my children had a fabulous time I say spend your money elsewhere. When we first arrived at 3:05 p.m to check in service was slow to say the least, but once it was our turn to check in we were told our room still wasn't ready even though it was now definitely past 3 p.m. We were given a basic rundown as to using hotel keys, meal plan etc and then we were told we could bring our luggage to the bell captain and they could store it for us until our room was ready. They told us to call in 30 min to see if it was ready. We decided to head to the pool and were told we needed wrist bands to get towels at the towel hut and to use the pool. Once we arrived at the towel hut they scanned our card and it didn't work. We were then told we would have to go to the main towel area located by the royal towers to get the problem rectified. We opted not to do that and went back to the front desk to tell them that the card was not synced with the system long story short after going from person to person the problem was solved. (Not a great way to begin any vacation) Once we were given our room number we brought our luggage up and noticed a strong air freshener smell pumping through the hallway, my guess is to disguise the smell of mustiness and mold that most hotels have. We did not opt for any dolphin adventure because my kids did this experience in Bermuda so we opted to pass on this which I know the atlantis is all about. To be kind I will do the pros first: tons to do for the kids they will never be bored. Movie theatre is fantastic, family magic show well worth the $15- for adults and $10- per child very entertaining, kids club is a blast (additional $$$) rapid river and water park excellent, restaurants generally very good, Bahamian club excellent! Drinks at the bars pricey but good. The cons: this hotel is way too big!! The amount of walking from place to place is not relaxing, cruise ships docking makes for very crowded pool areas and lines on water slides. Concierge?? We were baffled as to what they really do? If you need to change a reservation they can't do that, if you need to book an excursion they can't do that either?? Still trying to understand what they do. Everything at Atlantis is way overpriced especially water and anything the kids want to do. Overall, the room was average and the hotel service was lacking. The hotel staff doesn't really care if your happy. I did feel the restaurant workers were attentive in all the restaurants and dinner service was well paced. ( Bahamian club, Carmine's, Virgil's,Seafire, and Olives) however Pool waiters/ waitresses were not very attentive. Overall, Atlantis truly is "a glorified cruise ship". My husband and I considered this a trip rather than a vacation because there is no relaxing, with so much to do your kids will be dragging you from one end to the other as again nothing is close by and to us that's work!! After vacationing with my family in Disney, Myrtle beach, Hawaii, Bermuda, Turks and Caicos I say choose something else!! My vote is Beaches folks they have it down perfectly!!

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Service
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Hood River, Oregon
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 23, 2014

Just came back from 14 nights the first 5 nights bad the last 9 nights were good. Olives Restaurant 3 times good 2 service was absolutely horrible. Water at the pool was$9.49 with gratuity. Get your own water in town. Do not buy the $139 meal plan it was not worth it. A lot of guests felt that way.You had to eat certain hours.We could not eat that much food. Check your bill daily they added charges to our bill that we did not have. You have to get up and get a chair if you want a covered one early when cruise ships cone in they take the chairs early. I really felt like I was being gouged for money all the time.The people I complained to said I will get back to you they never did.I was very disappointed in the service the room I first had we were paying for ocean view at $333 per night not worth it it was like a motel 6.We will not go back.We could of saved $1000 and stayed at a Sandals all inclusive where service is fabulous.Very Very disappointed.Way over rated.I really cant believe they have as many people as they do with poor service.When We switched rooms key card didn't work security came his key didn't work lock was corroded called engineering then had to call locksmith to chisel out old lock.Had to sit and watch our luggage until we were able to get into room first 5 days hotel from hell.

  • Stayed July 2014, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stratford, New Jersey
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 22, 2014

We just returned from a 4 night and 5 day trip to the Atlantis. We had read the many negative comments about the resort and thought no way could a place be so rude. WELL our party of 15 ALL experienced the rudeness at different times. BEWARE of one issue that happened to a lot of people when we were there. You book your trip months in advance, and when you get there they try to put you in a lesser room and they try to tell you " oh well that is all we have left". 4 of our 5 booked rooms were wrong and we told them there was no way we were accepting this. They ended up having to upgrade us to suites. However, they very rudely let you know that you were not eligible for any of the suite amenities because you did not " pay" for that room. Any question you asked they looked and responded to you like you were an idiot. Also, check your bill when you charge to your room. Everyone in our party had double charges on their final bill. Make sure you book your dining reservations. If you do not have a reservation they will do NOTHING to try to accommodate you. Thank God we did not let these things ruin our trip. As long as we did not have contact with the staff everything was fine. We found that if they were in a position where they did not get tipped or their tip was not built in they did not care about anything. That only leaves the maids who do work for tips and they were the nicest people at the who resort. Make sure to say hi to Shirley who takes care of the hall near the a library at the coral towers. She was a doll. If you ignore the staff and not let them bother you believe me you will have an awesome trip. That is what we did.

Room Tip: Coral Tower is very centrally located.
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  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackson, Mississippi
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 22, 2014

I was headed back to Atlantis to start wedding planning. Since it was only me and my mother, and we knew we would be back in December, we decided to save a little money and stay at the Coral Towers.
I booked the trip through Expedia.com and added in the preferences that we wanted a room with 2 beds. We never asked when checking in, and when we made it to the room it only had one. When we called the front desk they said they had a room with 2 beds but it wouldn't be available for a couple hours. We decided to just stay in the original room and share the bed.
The overall hotel room was nice. Everything was clean, and working, nice balcony that had chairs so we could sit outside. One evening while getting ready for dinner we blew a fuse. We called the front desk and they sent someone up quickly to fix the problem.
Overall I would stay there again if I was trying to watch my budget. For the reduced price it's not bad. Honestly you're so busy with everything going on at the resort you're really only in your room to shower or sleep.

Room Tip: Be sure to call the hotel, or ask when you check in if you have a double or single room. Higher floo...
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  • Stayed February 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
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san jose, ca
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 22, 2014

Just came back from 5 nights at the Coral Tower with family of 4, 2 kids 6 and 7. Not much new to add that haven't been mentioned already. Just few things from my experience.
1. We stopped at a liquor store on our way from the airport to the hotel. Picked up beer, soda and water.
Probably better to stop at a grocery market for water and soda but they don't sell beer/wine. Water bottle in the room is $7 and beer cans are $7 also, so we saved some money taking our own soda, water and beer. We also took some snacks from home to eat by the pools

2. I think Royal tower would've been better location to stay since it's closer to the waterpark. We had a bit of a walk from the Coral tower to get to the water park. Room was pretty average and little dated. We did have a mini fridge in the room but no microwave.

Water park is where most of the action is. You have to get there early to get a good spot to sit. It gets packed. They closed most rides by 3:30 pm everyday.. lots of times it was due to lightning rolling into the area. other times it was at random.

3. Restaurants are pricey and 15% gratuity is automatically included on all food orders even at Quiznos . you can go eat at the Marina Village but choices are limited. Was disappointed with food options. We didn't do the meal option. We normally had lunch by the pool and dinner in the Mirana village or Restaurants inside the hotel

4. We mostly used the internet in the library. Didn't feel like paying $22 for wifi a day. Didn't really need to be connected all day.

5. Kids enjoyed free movies at the theater in the eve..that was a plus

6. Beach was good also, although we didn't spend lots of time there.

I think there's something to do for everyone...we enjoyed it..

Room Tip: Royal Tower is closer to the waterpark, pools and the beach
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  • Stayed July 2014, traveled with family
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bronx, New York
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 22, 2014

My husband and I always book the Atlantis -Coral Towers/ It is so great, you have the beach, the pool, the caves, etc. everything is right within your reach. The staff is great, I suggest getting the meal plan/ the food can be expensive, but all in all it's just a fabulous place

Room Tip: rooms with a view of the ocean /balcony are the best
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Atlantis - Coral Towers

Address: 1 Casino Dr, New Providence Island
Phone Number:
Location: Caribbean > Bahamas > New Providence Island > Paradise Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Casino Hotel in Paradise Island
#6 Luxury Hotel in Paradise Island
#7 Top resorts Hotel in Paradise Island
#7 Family Hotel in Paradise Island
#8 On the Beach Hotel in Paradise Island
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Atlantis - Coral Towers 4*
Number of rooms: 693
Official Description (provided by the hotel):
The Coral Towers are centrally located and offer contemporary, relaxed accommodations within a tropically casual atmosphere. Guestrooms have one king or two queen beds with sitting areas and full balconies with water or terrace views. Coral Towers is just steps away from marine exhibits, a seven-acre snorkeling lagoon, BLU Pool, water slides, the Crystal Court Shops, Marina Village, the casino and several casual and gourmet dining options. ... more   less 
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Also Known As:
Atlantis - Coral Towers Hotel Paradise Island
Atlantis Coral Hotel
Atlantis Coral Resort
Atlantis - Coral Towers Bahamas/Paradise Island

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