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“Fun for Families of all ages” 4 of 5 stars
Review of Atlantis - Coral Towers

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Atlantis - Coral Towers
4.0 of 5 Resort   |   1 Casino Dr, New Providence Island   |  
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$350 in Added Value!
Ranked #9 of 14 hotels in Paradise Island
Montreal, Canada
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“Fun for Families of all ages”
4 of 5 stars Reviewed February 19, 2013

We went to Atlantis just before Christmas. The hotel rooms were very nice and quite large for a resort such as Atlantis. The staff were very friendly and helpful except for one area which I'll get to soon. The lobby could be a bit bigger as there were too many people and it was considered pre-rush for Christmas.

Atlantis itself as a waterpark was great the first 2 days. But then on December 24th they let in a whole bunch of cruise ships besides the resort getting busy so that by 10 am the wait was an hour on any ride. Perhaps they should not allow cruises at high traffic times.

Service; everyone was great except the bell captain area. I did not get my bag from air bahamas (PS don't check bags at Air Bahamas during busy time, as they allow people to bring up to 5 bags, so the residents do all their Christmas shopping in Florida bumping a whole bunch of other clients) for 12 hours and I asked for help. They kept on saying they would help. Finally they told me by midnight it would be delivered. The next morning my bag had stil not arrived and the lady (bell captain)kept shaking her head like I would get it eventually. Finally around noon I found out that air bahamas couldn't find my bag. It was right about that time that I met Felicia at guest services at the main water park. She told me she would see what she could do. Low and behold 20 minutes later they found my bag at another Atlantis Hotel. I can't believe that the bell captain at the hotel couldn't figure that out herself.

I also want to mention thank you to Rawver for helping us out.

Finally, billing. Its a good thing I read someone else's review. You have to keep on checking your bill everyday, cause they keep on getting charges wrong. We were on meal plans, which I highly recommend. Even when we got home I was overcharged. I called once but they sent me to another department that was closed. I will eventually handle it, but a resort this size should know better.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (367)
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Edmond, Oklahoma, United States
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed February 16, 2013

Never, I repeat, NEVER, accept a room at the Atlantis at ANY of the "outlying Towers"
-Service stinks
-Rooms stink
-TV's absolutely, stink
-AC stinks
-beds stink
-views stink
-elevators stink
-attitudes of Front Desk stink
-Prices stink
The ONLY guarantee is that you will NOT enjoy the stay, and that you will get treated I would never treat someone who pays my salary and patronizes my establishment.
I will NEVER return to the Atlantis.
I would NEVER recommend this hotel.
I would avoid staying at The Atlantis at ALL costs.
The Atlantis is an over-rated, over-priced, over-hyped DUMP.

Room Tip: Stay somewhere else!
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  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Wisconsin
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed February 15, 2013

Awful experience. Captain's log, Stardate- 02.2013. I took my minor age son on his first trip out of the US. Upon arriving at the resort and walking to our room, another guest in a room below was smoking marijuana on his patio. Super. We had to walk back and ask for another room. I understand completely that Atlantis cannot control the behavior of its guests, but something more should have been done. The desk staff was accomodating, however, when I called Stuart Bowe, Sr.VP & General Manager of Coral Towers three times to discuss the matter, I never heard back from him. Someone from the hotel called and explained that they would "investigate". Yeah. Sure. Roll through that recorded camera footage stat! Most of the staff varied from average to incredibly rude aside from a few wonderful employees. Oh, and hey!! Mrs. Majestic-shuttle-arranger-meany-pants lady, I wish you plenty of karma! Also, please be sure to check the inflation of the innertubes for safety prior to riding the water slides. I normally never complain and am very open minded and accepting of others, but not when it comes to to my young son accompanying this single mom and our overall experience of Atlantis sucking worse than the sound Plato must have made when Patrick Duffy donned those yellow swim trunks. Next stop, YouTube. P.S. Funjet isn't so much fun.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ny
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 15, 2013

my wife and i just returned from atlantis and had a wonderful time. The hotel was very nice similar to other carribean hotels the grounds were immaculate and the staff very friendly , and yes the food was a little expensive. The weather was beautiful and the staff amazing i dont see the need to spend double the price to stay in the cove. The coral towers were centrally located in the middle of everything, as far as the casino too smokey and not vegas black jack rules so skip it.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 15, 2013

We just returned from a 4 nite,3day trip to Atlantis Feb.10-14 my husband, myself and a 4 yr old. I read and studied so many reviews before going and I'm gad I did because you know what to expect. We loved it, we booked Beach towers because we wanted to save money and spend it on food, **shopping** & activities. We ended up in the Coral Tower (upgrade) Lagoon wing and it was fine. Coral towers are abit dated like I had read, but clean,comfortable and quiet. After seeing the beach towers, I would have been just as happy there, It's just that beach towers are located on the opposite end of the aqua adventure park, so it's a hike -make sure you bring ur stroller and pack ur bag for the day. The walk over is gorgeous along the beach or tempting inside by all the shops. The aqua adventure park is nice and fun but not for a 4yr old, besides all the pools, they have to be 48" taller for the slides and the kids splash pad area was closed, being repaired but she didn't care because the whole resort has so much to offer see and do. We did the river rapids, but it was maybe abit much for a 4 yr old, thank goodness our tubes didn't flip. We didn't buy the meal plan and it was good because it saved us money. Kids eat free, so they deduct it from ur bill b4 checkout. We had breakfast at Sea grapes (huge buffet good selection) Murray's( dinner like but good food and reasonable prices) always had lunch poolside and we had dinner at Virgil's,(more casual it was good, but huge portions u share) Bahamian Club (excellent, more fine dining) and one nite off site at Anthony's (ok,casual) its beside Dunkin Donuts, literally 5 min walk down the hill. I would suggest to eat on site, but a cab driver suggested it to my husband. Mariana's Village was where we went at night, love it there, reminds me of downtown Disney water front. We just walked around each nite and had a treat, looked in the shops and awed in amazement at the multimillion dollar yachts. Now for the shopping downtown take the water taxi over 8 person round trip, we loved the brand name shopping! It's busy down there but worth it, my husband got an amazing deal on a watch and I bought and very nice pair of shoes. We opted to splurge because we chose to save on the room costs. Overall, we loved Atlantis and we will for sure return. It's a great family oriented resort with so much to see and do, staff is cordial and helpful. You wouldn't call it the resort luxurious , the grounds and amenities show their age and but staff are very attentive and helpful throughout the resort.

Room Tip: Coral and Beach towers higher floors! Good value and family oriented with lots to do and see!
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bowling Green, Kentucky
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 14, 2013 via mobile

I go to Atlantis every year for business. It's always clean and lots of things to do! This is an absolute destination! P.S. take your kids they will love it! I can't say enough about the staff they are so kind and courteous. The casino is probably not for amateurs as far as tables go. However, feel free to lose as much as you want. Vegas has much better odds. But who goes the the Caribbean to gamble? Get out and enjoy all that resort has to offer!

  • Stayed February 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gambrills, Maryland
Top Contributor
73 reviews 73 reviews
7 hotel reviews
Reviews in 22 cities Reviews in 22 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed February 12, 2013

This is the 1st time that I have ever been to a night club and it was really amazing.
The only thing that was bad about CRUSH was that this really nice girl (who worked there) would not let me order any drinks and merchandise from their computers. The dance club played amazing songs and it was pulse pounding. The video games on the Wii were really fun to play.
It was a really fun night at CRUSH.

Stayed December 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Atlantis - Coral Towers

Address: 1 Casino Dr, New Providence Island
Phone Number:
Location: Caribbean > Bahamas > New Providence Island > Paradise Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in Paradise Island
#5 Luxury Hotel in Paradise Island
#6 Top resorts Hotel in Paradise Island
#7 Family Hotel in Paradise Island
#7 On the Beach Hotel in Paradise Island
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Atlantis - Coral Towers 4*
Official Description (provided by the hotel):
The Coral Towers are centrally located and offer contemporary, relaxed accommodations within a tropically casual atmosphere. Guestrooms have one king or two queen beds with sitting areas and full balconies with water or terrace views. Coral Towers is just steps away from marine exhibits, a seven-acre snorkeling lagoon, BLU Pool, water slides, the Crystal Court Shops, Marina Village, the casino and several casual and gourmet dining options. ... more   less 
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Also Known As:
Atlantis - Coral Towers Hotel Paradise Island
Atlantis Coral Hotel
Atlantis Coral Resort
Atlantis - Coral Towers Bahamas/Paradise Island

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