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“The Cove is Luxury Personified” 5 of 5 stars
Review of The Cove Atlantis

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The Cove Atlantis
5.0 of 5 Resort   |   1 Casino Dr, New Providence Island   |  
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Ranked #3 of 14 Hotels in Paradise Island
Toronto
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
154 helpful votes 154 helpful votes
“The Cove is Luxury Personified”
5 of 5 stars Reviewed September 2, 2010

We stayed at The Cove - Atlantis with our three children, ages 2, 5 and 9 for six days.

We're aware that The Reef was more geared for families, as each suite comes with a small kitchen. But, since our goal was to relax we didn't want to bother with cooking our own meals. The only other advantage The Reef had was that it had its own Starbucks on the ground floor.

As such, we chose The Cove, because we wanted to stay at a more exclusive resort. To put it simply, it blew away our already high expectations. The Cove is a study in design and luxury finishes. Each and every facet of the resort just oozes with elegance. There is nothing chintzy or second-rate at The Cove.

We were picked up at the Nassau airport by Fergie's Taxis. Even though our plane was around an hour late, Sandra was there waiting for us. Before we got to the resort, we stopped off at the local market to buy some milk for our children. Great service at a reasonable price, which I highly recommend. When she dropped us off, I made arrangements for pick up on the date we were checking out.

Check in was easy. We paid for an upgraded luxury oceanfront, so I was unhappy when we were initially given a third floor suite. I voiced my displeasure to the desk staff, and was immediately moved to the 16th floor.

Walking to our bank of elevators, we had to travel through the breeze way. This corridor was designed to enhance the ocean breeze, so it always felt refreshing to stroll there. The decor in the lobby areas and breeezeway were simply stunning too.

When we first entered our suite, my wife, children and I couldn't contain our shared excitement. The room was absolutely beautiful with a breathtaking view of the ocean. It felt very modern and luxurious, yet comfortable at the same time.

The Atlantis complex is absolutely amazing for families and children. There is a wealth of attractions to keep the children engaged and happy - the waterpark; children's water playground; lazy river; aquarium; and lagoon. It really is a vibrant and sensory filling complex.

One word of caution, if you have young children, I wouldn't completely trust their well being to the lifeguards. Quite often, I would see the lifeguards socializing amongst themselves instead of vigilantly watching the swimmers. In fact, on the lazy river ride, I've seen a couple of lifeguards napping at their posts. I know this is the Caribbean, but hey, you're talking about the health and safety of guests. Wake up!

What I liked best about The Cove was that we had our own private beach and pool. The beach area is shared with guests from The Reef, and it is truly spectacular. The sand is powdery soft, weed free, and crystal clear. As there is a nearby coral reef, the beach is just teaming with aquatic life. We crumbled a small bag of cereal and fed the tropical fish by hand.

With respect to meals, we took the Casual Meal Plan. I would have liked to have gone on the Gourmet Plan, but my kids were too young to be admitted to Mesa Grill or Mosaic. Nonetheless, we were very happy with the offerings in the Casual Plan. The food quality was very good - at or very near to North American standards. Our favourite restaurant was Bimini Road.

The meal plan included breakfast and dinner only - so we usually had a late breakfast and early dinner. If we were hungry in between, we would just order a meal at the food counters pool side. I think burger, fries and a drink were a reasonable $7 or $8.

We took a day trip into town one day, and of course visited the Straw Market. Nothing really special there, but it was nice to go outside of the resort and see other sites and the vibrant architecture. The one thing we like about the Bahamas is that it doesn't have the third world feel of other sun destinations. The standard of living is definitely higher, so we never felt uncomfortable with the locals.

Finally, I can't get over that people write a negative review based on the fact that The Cove is expensive. Well, what did they expect!? We fully knew that Atlantis, and especially The Cove would be expensive. So why get all stressed about it?

We will definitely go back to The Cove. It ranks near the top of our all time favourite vacations.

  • Stayed October 2009, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sterling Heights, Michigan
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 30, 2010

As soon as you shell out 150 bucks for the ride from the airport to this hotel, you should have an idea of what the rest of the stay is like. A hotdog is $6.50 with a 15% gratuity fee. The fee for the maid cleaning the room is 26 bucks a day plus another 25 for utilities like electricity and water. Lunch for 2 at one of the resturants is about 60 bucks. Dinner is double. Gratuity of 15% is automatic for food, everywhere. They just keep tacking fees on. I'm sure there would be more but they ran out of words to use for more.
The Adult Pool behind the hotel doesn't really appeal to anyone over 45 unless you enjoy Teenage GhettoRat Rap psudo music blasting your eardrums from morning to dusk. The hurricane proof windows on our room vibrated from the bass pounding. Maybe I'm too old to appreciate this noise but I sort of expected Reggae or some other music indigenous to the area, not C-Rap junk from Detroit.
But if your income level exceeds a quarter million a year and you want great resturants and new experiences you seldom find in one place anywhere else, this is a fine place to blow your money, assuming you have only a year to live.
The Atlantis complex is designed to keep you within their financial control. Even getting across the bridge to town is inconvenient to say the least. Actually, it isn't easy to find a staff person to ask the question.
We had a beautiful suite. The living room TV didn't work, nor did the Bose radio. After a tech came up to attend to the TV which stopped working as soon as I used the remote control, I figured out that the difficulty was caused by the remote control. After that I just used the buttons on the TV. Apparently, they haven't connected an antenna for any radio stations because AM/FM blank. There was another TV in the bedroom which worked fine.
My advice would be to avoid the Cove if going there. Take a less expensive room in one of the other hotels they have. You can visit any other place in the complex except the Adult Pool which isn't really helpful to your hearing or sanity anyway. The aquarium is fantastic as well as the water slides and rapids. The Sea Port village is where most of the evening fun is. We discovered that on our last day, naturally. They have buses for guests to travel the different areas of the resort. You need them too, it's hot and a very large facility.

  • Stayed August 2010, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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South Florida, Florida
Top Contributor
84 reviews 84 reviews
31 hotel reviews
Reviews in 50 cities Reviews in 50 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed August 30, 2010

The Cove is definitely the best tower to be staying in. If you are going to Atlantis then you it is expensive, so expect to pay top dollar for everything you buy !!!

It was nice to be away from the crowd, The Royal, Coral and Beach Tower are busy and get crazy everyday with cruise sip passengers, we saw as many as 5 ships in port at one time, and apparently everyone wants to go to Atlantis for the day "they do NOT have access to The Cove !! "

Rooms are great, the staff was friendly at all times, the 'adult' pool was nice, didn't appreciate seeing topless ladies at the beach around the Cove, though expected at the adult pool, there was no sign that the beach was for adults only, not sure i would want to go to the beach there if i had had my family with me....but that it's only my preference.

Disappointed with Mesa Grill, Shark Bites restaurant by the pool was great for lunch, Nobu was amazing !!!!

YES!! we would love to go back.

  • Stayed August 2010, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Gurnee, IL
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 29, 2010

The Resort:
The Atlantis resort is wonderfully beautiful throughout. It is opulent and massive. I cant say enough about how we felt submerged in paradise. The main aquarium is amazing and there are so many other pools to see sharks, rays, and turtles. Exploring the campus completely took the better part of a 3-4 days. It is impressive that they keep the entire resort so perfectly maintained on this grand scale.

Pools and water attractions:
There are so many pools and water rides you will never be bored. They are beautiful and state of the art as well. Lazy rivers are old hat - The Rapids raises the bar on what lazy rivers should be (although they have a traditional slow moving lazy river as well for relaxing and for young children). 48" is the height requirement for all the more extreme water rides. Most attractions have no wait at all, and the signatures slides, such as the "leap of faith" have a relatively short wait. Disney water park lines were never this short.

The Cove (specifically):
The lobby and grounds are absolutely beautiful. My room was large and luxurious. The pool between the Cove and the beach is private to Cove and Reef guests. This is a huge plus. Empty lounge chairs with canopies were abundant. And it is steps from the beach. Pool-beach-ocean-back to pool, lay around, have drinks. Plenty of staff to pamper you.

Dolphin Cay:
Fun for the family. Worth the cost.

Atlantis Kids Adventure:
Fun for the kids. Prices very reasonable. This is a great attraction for the kids which is just as nice for parents who want to get a break (have a nice, kidless dinner or lunch, or go to the casino, etc).

Dining:
Here is the only problem with Atlantis. Dining is down right inconvenient. With two young kids we opted for the casual dining plan. The list of restaurants allowed on this plan (and the gourmet plan) is misleading. Half of those listed are merely like coffee kiosks. There were no restaurants near the Cove that were in the casual dining plan. You have to hop a shuttle to reach any. However the food was always good - never disappointed. I heard very good things about restaurants on the gourmet plan. Outside of the couple buffets, restaurants required reservations which must typically be booked 2-3 days in advance to get any seating. Stiff penalties for missing your reservation, so one cannot wing it. As a consequence you have to plan your days around your meal plans or be stuck with one or two overused options. Breakfast for family of 4 = $80, Dinner for 4 = $120. Simple burger a fries at lunch for 4 = $40-$60. 15% mandatory gratuity on all meals NOT included with your meal plan. Lunches NOT included in meal plans. Prices are so steep you dont dare deviate from your meal plan.

Conclusion:
An excellent paradise vacation. Just be aware of your costs if you need to be.

  • Stayed August 2010, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Johns Creek, GA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 27, 2010

My wife and I went to the Atlantis for our anniversary and stayed at the Cove (which is mostly adults) and it was spectacular. It was expensive as many of these reviews mention, but we knew that going into, so we did not have sticker shock. Our room as wonderful, clean and with a beautiful view of the ocean. We explored the entire grounds and did many things and the staff was top notch at every step of the way. They made us feel like VIPs our entire trip. The food was excellent everywhere we ate. And pool at the Cove (adult only and for Cove guests) was fabulous! It had gambling, two full bars and impecable service.

We would definitely recommend this hotel to friends (already have) and we definitely plan to go back.

  • Stayed August 2010, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Los Angeles, California
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed August 22, 2010

A 50 cents' postal stamp is being sold for $1.50. A liter of water is $10. Snorkeling for half an hour over some fake "ruins" is $100. "Petting the dolphins" is $150 for half an hour.
Overall, a total ripoff. The hotel's sole goal is how to squeeze every possible profit out of its guests.

The restaurant "seagrapes" is run by a bunch of arrogant women who throw their considerable physical weight around and enjoy bossing the guests.

The "security" office is equally arrogant. When I called to ask if they found a pair of beach shoes lost by my son (they must collect tens of pairs per day), the woman took less than 2 seconds to tell me that "she looked and didn't see any"; she just didn't want to bother.

The same goes for all of the Atlantis hotels on Paradise Island.

We prefer to go to ClubMed, instead, where everything is truly all inclusive (no extra fees) and where the staff has no attitude problems,

  • Stayed August 2010, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 19, 2010

I'll start with the kids club at the Atlantis since I have a 3 & 9 yr old. Incredible!!! The have more options than you can believe: 9:00am - noon, 9:00am - 5:00pm, noon - 5:00pm, 6:00 -10:30 and hourly to name a few. Translation; the adults can hit the casino or the ADULT pool at the Cove or whatever else you can imagine.

The adult pool at the Cove is decedent to say the least. The have gaming tables, a DJ spinning house, hiphop, and other hit music from around the world. The music is not appropriate for kids (Btw, kids must be 18 to get in and they do enforce this). Don't bring your football to the pool because this is a high class lounge party and they will ask you to leave. Dance, have some cocktails, and lay in the beds in the pool. The place Rocks!!!

The rooms are amazing. Even the lesser expensive rooms are separated into 3 living areas. VERY large bathroom area, Bedroom area, and two steps down to the family room area. Two flat screen TVs ect...

The Cons are:

Its expensive. Your gonna drop at least 20K for a week.
I actually can't think of anything else that was a draw back for me.

If you have the cash and want to have a fun -- Go to the Cove. I can't express to you how kid friendly it is.

saludos

  • Stayed August 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about The Cove Atlantis

Address: 1 Casino Dr, New Providence Island
Phone Number:
Location: Caribbean > Bahamas > New Providence Island > Paradise Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Casino Hotel in Paradise Island
#1 Top resorts Hotel in Paradise Island
#2 On the Beach Hotel in Paradise Island
#2 Luxury Hotel in Paradise Island
#3 Romantic Hotel in Paradise Island
#5 Family Hotel in Paradise Island
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Cove Atlantis 5*
Number of rooms: 600
Official Description (provided by the hotel):
Dynamic and stylish. Sophisticated and sensual. A place where scene meets scenery and urban chic meets white-sand nature. Inspired by the beauty of its surroundings, The Cove Atlantis thrives on the rhythm of the day.While its exclusive ultra-pool and beach club create a seamless day to night scene, its spectacular ocean views and balmy open-air architecture embrace nature’s most compelling elements creating a seductive and indulgent experience. ... more   less 
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Also Known As:
The Cove Atlantis Hotel Paradise Island
Cove Atlantis Paradise Island
Atlantis Cove
The Cove Atlantis Bahamas/Paradise Island

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