Don’t get me wrong, the room was nice but definitely not a Four Seasons or Ritz Carlton. The bed was old and quite uncomfortable. Atlantis may want to call Starwood and ask about their heavenly bed line, it would help! The shower took a good 5 minutes to get warm which I know sounds trivial but having to wait a minimum of 5 minutes for each shower gets old fast. Overall, the room was definitely worn and had many imperfections (e.g. chips in the wall, broken/stained furniture, TV that worked only half of the time). We had a suite that had stairs at the base of the bed that led us down to the living area… sounds nice right? We almost broke our neck numerous times bc it seems the housekeeping polishes them every day to the point that we jumped over the stairs to avoid the Americas Funniest Home Videos slip and slide moment… or emergency room visit depending on one’s morbid outlook.
Our suite was on the club level which comes with its own private concierge. The club mimics the Ritz with this special club level and I do give them points, it was quite nice to have snacks and drinks readily available. Where it fails is the service. The staff at Atlantis has the attitude that nothing can go wrong with any of their facilities, restaurants or employees. When we attempted to tell the concierge how bad the food was at the pool bar/restaurant the look on his face was utter shock. He did not apologize, he did not even attempt to offer an excuse, rather a blank stare as if we were aliens that had just landed on Earth.
Another issue I found with Atlantis was the waiters. An automatic 18% tip is added to all bills. Instead of dropping the check and letting one decide if additional gratuity should be added, the waiters stand over your shoulder, hovering to force you into giving them more money. I would be happy to tip at least 20% but not with that bullyesque attitude of theirs. We also noticed when we didn’t give more than 18% their entire demeanor shifted 180 degrees and we became the scum of the earth (keep in mind at all restaurants we ordered multiple appetizers, cocktails, wine and dessert so we weren’t on the value plan).
For more detail on the restaurants, I’ll be quick and to the point.
Café Martinque = decent but the only place where the waiter didn’t hover and actually had manners, hence he received a 25% tip.
Nobu = what a joke, I’ve eaten at Nobu NYC and Vegas, the only nexus I saw to this Nobu and the ones stateside was the name itself. The sushi here was miniscule portions, rude and VERY LOUD wait staff – not professional, prices twice/three times that of the other Nobus and just overall seemed more like a night club than a fine dining restaurant.
Dune = Don’t sit outside, there are wild cats that bother you the entire night. I was forced to splash water on one (relax PETA – I’m a cat lover and grew up with 3 cats but when you are trying to enjoy a nice meal on vacation I’d prefer not to have feral cats claw at my leg).
Mosaic = Best meal we had and a bargain mind you. All of the other places charge an arm and a leg. Look I don’t mind paying for excellent food but I do mind paying higher than NYC Michelin star prices for subpar food. The buffet had fantastic food with tons of options for a more than reasonable price. Unfortunately we discovered it the last day.
One last word of advice – go to the fish fry!! We went to Andros and it was sooooooo good, probably the best meal of our trip.
Oh almost forgot – don’t even think about room service at the cover. The creamed spinach had twigs/sticks throughout the side dish, disgusting, they would argue it was rosemary stems. The pasta had the weirdest texture I’ve experienced, the burger was asked to be cooked medium and it was legit burnt oh and it came a good 1.5 hours after the call.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.