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“Great facility. Terrible business practices.” 3 of 5 stars
Review of The Cove Atlantis

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The Cove Atlantis
5.0 of 5 Resort   |   1 Casino Dr, New Providence Island   |  
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Ranked #4 of 14 hotels in Paradise Island
New York City, New York
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
“Great facility. Terrible business practices.”
3 of 5 stars Reviewed February 5, 2013

The cove is really the only place to stay at Atlantis. It's a great facility... But...

My $329.00 a night room included $109.70 a night in taxes and fees. If you wanted $438 a night, just charge me $438 a night. Totally worth it, but surprises like that suck!

Room Tip: Just assume your room is $100 bucks more a night than advertised and you won't have sticker shoc...
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  • Stayed January 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (311)
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English first
Virginia Beach, Virginia, United States
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 31, 2013

The Cove offers first class service to guests. We booked the Sapphire suite, but when checking in we inquired about the Presidential suite - and it was available! Excellent service from the Butlers, the Lounge, and everybody we saw. We enjoyed the room service in our spacious room with fab views, Mosaic restaurant was a hit, and the Dunes restaurant was excellent food.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Usk, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 30, 2013

After making the decision to go to Atlantis and after many hours of scanning Trip Advisor reviews, we decided to stay in the Cove (August 2012)! We felt we were more than well informed about everything Atlantis offered, both good and bad (bad for example, the expensive of eating at most restaurants). Our family of four loved everything about the Cove. This started from the Cove entrance, to our spacious bedroom and en-suite bathroom, to the private beaches, that can only be used by the Cove and Reef guests. We walked the length of Atlantis most days and felt reassured that our decision to stay at the Cove was ultimately the right one. If you can stretch your budget a little further, we feel it will be a decision that you won't regret. Would we go back again? Deffo!

Room Tip: Choose a higher floor have
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reisterstown, Maryland
Top Contributor
57 reviews 57 reviews
25 hotel reviews
Reviews in 32 cities Reviews in 32 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed January 30, 2013

From the minute we were picked up at the airport til they took us back - it was perfect!!! The Cove we so quiet and clean. Rooms were topnotch! Service throughout the resort was impecable. Food is always a bit expesive here, but you'll never have a bad meal!!! Many places to choose from with out leaving the resort! So much to do and explore here. A great place for familes too!! Thsi was our 2nd time staying - we stayed in the Royal Towers last time with our kids - but liked the Cove better for just us. Can't wait to go back again!

Room Tip: ask for a oceav view with a full balcony facing the Royal Towers!!!
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 28, 2013

We have stayed at Atlantis before in the Royal Towers and that was comparable to a middle of the road hotel in the states. The Cove was a very differnent experience with access to the Cain pool and their private beach that isnt available to the guests on the other side of the resort. The experience was very different from the attentiveness of the staff down to the in-room perks. All of the rooms are suites and the bathrooms are large and spacious. The upgrade is well worth the additional cost and I think that you will be very pleased from a cost-benefit scenario.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 27, 2013

Came to Atlantis for a quick getaway. Now I'm no prude and I know what to expect when you go to places like this, but come on! The only free thing you get is mints and towels! Stayed at the cove and it is a property showing its age! No hot water in the shower for two days - called the front desk for assistance. The front desk was, "would you like us to fix it? " Duh!!!! They did, but cold showers for the first two days, come on??? The property staff went from extremely courteous to the downright obnoxious. The cabana crew was only helpful if there was a 20 in it for them. Outside that, it was fine! The food at the concessions was terrible! No, thats being too kind! The burgers were precooked, way over done! For $10-12 I would have expected a decent burger. Atlantis, do your self a favor and get McDonalds to run your concession! At least the food would taste like something! It certainly couldn't get any worse!

The one shining aspect of the property was their Ultimate Trainer for a Day". Although a bit pricy, it is well worth it and I highly recommend it! The other programs are fine, but you only get 5 min with a dolphin. We got spend way over an hour with several of them! Oh, and did I mention hanging with the sea lions, and feeding the nurse shark and stingrays? Wow!

If I were you, stay at another property or come in on a cruise ship (they send their people here anyway) and do the Trainer For A Day program! $65 for 3 cocktails is a lot more than I pay in NYC. At least in the city, the food is very good and when I buy a burger for $10, it tastes like a burger! Can't even say what these taste like!

Over all, a C- resort with highly overpriced restaurants, hit or miss staff, and the mediocre ford. Of, forget the Mesa grill. Bobby Flay, when was the last time you ate at your own place? It's OK, but it would have shut down in the city due to lack of customers a long time age.

Hope this help!

  • Stayed January 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
57 reviews 57 reviews
23 hotel reviews
Reviews in 30 cities Reviews in 30 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed January 27, 2013

Very unimpressed with the rooms....a rather grand entryway into a room that you'd find at Days Inn. The bathrm was the nicest part of the room. The bed was squeaky and noisy, mattresses nothing special. Upon arrival it looked like no one had cleaned in there in awhile, there was dust. The on/off switch in the bathroom was so dirty I cleaned it myself. We were short a robe. We had a coffee pot but no coffee, we requested coffee which they left the next day but alas, no cups. No room service menu. Our neighbors had room service and the tray with the French fries sat there overnight thru noon the next day. No wine in the frig, just booze. There was a decorative box on our bathrm counter and when I looked in it to see what was there, it fell apart! Am I picky ? Perhaps, but for what you pay you deserve more. Go elsewhere. And no....we didn't have children with us. If we had the kiddies would have loved the activities. Not for adults only.

Room Tip: No advice here....
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  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Cove Atlantis

Address: 1 Casino Dr, New Providence Island
Phone Number:
Location: Caribbean > Bahamas > New Providence Island > Paradise Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Casino Hotel in Paradise Island
#2 Luxury Hotel in Paradise Island
#2 Top resorts Hotel in Paradise Island
#3 Romantic Hotel in Paradise Island
#3 On the Beach Hotel in Paradise Island
#5 Family Hotel in Paradise Island
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Cove Atlantis 5*
Official Description (provided by the hotel):
Dynamic and stylish. Sophisticated and sensual. A place where scene meets scenery and urban chic meets white-sand nature. Inspired by the beauty of its surroundings, The Cove Atlantis thrives on the rhythm of the day.While its exclusive ultra-pool and beach club create a seamless day to night scene, its spectacular ocean views and balmy open-air architecture embrace nature’s most compelling elements creating a seductive and indulgent experience. ... more   less 
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Also Known As:
The Cove Atlantis Hotel Paradise Island
Cove Atlantis Paradise Island
Atlantis Cove
The Cove Atlantis Bahamas/Paradise Island

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