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“Always wonderful” 5 of 5 stars
Review of The Cove Atlantis

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The Cove Atlantis
5.0 of 5 Resort   |   1 Casino Dr, New Providence Island   |  
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Ranked #3 of 14 hotels in Paradise Island
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
“Always wonderful”
5 of 5 stars Reviewed May 8, 2012

We have stayed at The Cove four times in the past five years and are never disappointed. The room is spacious and quite comfortable. Although both views are great, we prefer the rooms that more directly overlook the ocean. The other view is of the lazy river, a pool, then ocean. Yes, the food and drink are expensive, but you know that going in and somehow you don't mind! There is something for everyone here. The great thing about The Cove is it's privacy from the hustle and bustle of the entire resort, yet just steps away. One thing that is a negative is the $20 per day you have to pay for Internet access. At a resort of this caliber, this should be included.

Room Tip: Ask for a room with direct ocean front view, I believe rooms ending in odd numbers.
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  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (331)
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St. Louis, MO
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
224 helpful votes 224 helpful votes
2 of 5 stars Reviewed April 30, 2012

When we first arrived at The Cove, our jaws hit the floor at how beautiful the place was. Over the course of the next few days, we had a number of other jaw-dropping experiences, but not quite of the same variety. Indeed, the Cove at Atlantis, and Atlantis itself, is a real enigma, and it's difficult to know quite how to rate it. There is a lot to like here and in some respects it is unquestionably a world class-resort -- the grounds are beautiful and meticulously kept, the rooms are very nice, top-notch dining, it has a great beach, and it "feels" very luxurious.

Unfortunately, that is just a feeling. For me, luxury includes top notch service, or at least passable service, and The Cove delivers neither. Service at the adult pool was just staggeringly bad. I do get that there is a gratuity added on to every bill automatically, but 15% of a $500 bill is more than 15% of a $100 bill, so you'd think there would still be an incentive for the servers to do something other than lean against a wall, but you'd be wrong. Not a joke, at one point, our server did not budge from a spot where she was standing for 45 minutes. Not serving me, not serving anyone, not doing some work-related task or even talking to a co-worker, just staring off into space. Absolutely brainbending. We were eager to really kick it up, but it was just impossible at the pool. Service at the bar itself was much better, for what it's worth.

It unfortunately wasn't just the pool, though. We spent an hour and a half getting a single drink at Seaglass upstairs one evening, for example. The service (or lack thereof) became the theme that overshadowed the trip after a couple of days, not just with us, but also with the large group with whom we were traveling. Clearly, ours was not an isolated experience.

At this price point -- as others have mentioned, you can blow through hundreds of dollars without even really trying -- this lack of service is really inexcusable. It's one thing to spend this kind of money to be pampered -- it's quite another to spend this kind of money to be ignored or asked to jump through a bunch of hoops to do something simple like paying a bill. The whole place is just a study in inefficiency.

In fairness, one feather in the Cove's cap is that it feels fairly exclusive as you need to be staying at the Cove to be over there at all. In contrast, Atlantis proper is constantly swarming with people. The resort itself is huge, so there's obviously a lot of people that are there anyway, but there is also a steady stream of tour groups slogging through, plus I believe they make several of the attractions available to cruise groups as an excursion. It makes it feel even bigger than it is because there's just a mass of humanity, and makes it hard to feel like you're on a "special" trip.

On the positive side with respect to the broader Atlantis property, the waterpark is amazing, as are the numerous marine habitats and aquariums that they have around the property. We saw some things there that were truly remarkable, and the slides, etc. are top notch. Moreover, we swam with dolphins over at Dolphin Cay, which is something I'll always remember. The spa is very nice, and there are also some world-class restaurants on the premises which are ironically pretty reasonably priced for what they are. They are expensive, yes, but while the buffets, etc. are really overpriced as compared to something similar at home, the high end restaurants are closer to what you might expect to pay at a similar place not at a resort.

It's frankly a real bummer to have to give this place such low marks, particularly given the fact that it has so many unique and amazing attributes. It does underscore, however, the importance of service. Get a new crew in here (or possibly do something to provide an incentive to provide better service) and this place could easily be one of the best resorts in the world. As it stands, though, I'd have a hard time justifying paying the premium you have to pay to stay at the Cove.

  • Stayed April 2012, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roslyn Harbor
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 24, 2012

I stayed at the Cove for 4 nights, and enjoyed just about every minute of it. Yes, it is expensive and up scale but I knew that going in. The room was fantastic, spacious and clean. My view was amazing. During my stay I dined at Nobu, Mesa Grill (even got a picture taken of myself with Bobby Flay, even though I had never heard of him till that day), lunch by the pool and ordered room service a few times. I loved every bite of everything I ordered. I am well traveled, and thought that the service was extremley attentive, although I must admit with other reviews that the staff seemed a little put off about not getting tipped more then the 15% already included in the check. Even in New York, If you charge me $30.00 for two glasses of wine at the bar, I am not going to leave you more than $4.50 as a tip. Perhaps the hotel should remind their bartenders that 15% for pouring two glasses of wine on a $30,00 check is very generous. I travel to the Bahamas very often, and usually stay at the Sheraton on Cable Beach. The prices are much lower for the rooms, but the cost of food and beverage are pretty much on par without the presentation you recieve at the Cove. As far as the Cain at the Cove, yes, come noon time it does get to become like a club type atmosphere. I personally enjoyed it, and when I wanted a little peace and quiet, there was the beautiful beach, or other pools to relax by. I would absolutley recommend this hotel to anyone who could afford it. If you are a budget minded traveler I would recommend The Dominican Republic or Mexico. Thank you to everyone at the hotel that made my 49th birthday very special. I will definitly vist again!

Room Tip: Corner suites offer a diverse view.
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  • Stayed April 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 23, 2012

Really nice resort experience. Room was very nice. Grounds and beach were beautiful. Water is crystal clear. Fun but expensive.

Room Tip: Room with West view are preferrable.
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  • Stayed April 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 23, 2012

Had a great time on my Honeymoon Here. It's Expensive no doubt!!!But its a once in a lifetime resort. I loved that you can walk to everything and if not they offer buses all the time. Water Park Rocked coolest Lazy River with rapids I have ever seen. Get the Meal Plan and go to the Market to save money on lunch that will kill you. You can request a Fridge in your room! My Wife loved the Cain and wanted to go back everyday! Beaches are great and this really is the Mega Resort nothing in the world compares!

  • Stayed June 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed April 20, 2012

I won a trip through my company to stay at The Cove for 4 nights. I have never stayed at a more overpriced hotel in my entire life, I was blown away to find out they were charging people over $1,000 to stay here. It was so bad that I asked to check out early.

The service is absolutely terrible; the employees are rude and take forever to assist you.

I have stayed in nicer rooms at the best western.

The food is mediocre at best and is the most overpriced cuisine on planet earth. I had a cheeseburger delivered to my room and not only was it small and overcooked, it cost $37!!!

If you enjoy wasting money on overpriced hotel rooms and food then this is the place for you, since I don't, this was the WORST VACATION EVER!

Room Tip: Choose a room at a different hotel, it will be the best decision you will ever make.
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  • Stayed April 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 20, 2012

Family vacation during university Reading Week. Chose Atlantis because 18 is the legal age to drink and gamble. The Cove was beautiful. Accomodations were clean and nice. Having a Starbucks nearby was a great advantage. Downside to the trip was the formal dining restaurants. The family style restaurants, although expensive, were more enjoyable. Formal dining such at Mesa were disappointments. Beginning with a basket of rolls that were raw inside to main dishes that seemed to have come out of freezer packs the entire meal was not very good. Service was attentive and the gratuity was automatically put on the bill as in all restaurants. Staff expected a gratuity above the 18% - and when they saw that we didn't tip above it they walked away mad from the table. Happened in all the restaurants..............

Room Tip: Not much to do in the evening except eat and gamble..............
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  • Stayed February 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Cove Atlantis

Address: 1 Casino Dr, New Providence Island
Phone Number:
Location: Caribbean > Bahamas > New Providence Island > Paradise Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Casino Hotel in Paradise Island
#1 Top resorts Hotel in Paradise Island
#2 On the Beach Hotel in Paradise Island
#2 Luxury Hotel in Paradise Island
#3 Romantic Hotel in Paradise Island
#5 Family Hotel in Paradise Island
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Cove Atlantis 5*
Official Description (provided by the hotel):
Dynamic and stylish. Sophisticated and sensual. A place where scene meets scenery and urban chic meets white-sand nature. Inspired by the beauty of its surroundings, The Cove Atlantis thrives on the rhythm of the day.While its exclusive ultra-pool and beach club create a seamless day to night scene, its spectacular ocean views and balmy open-air architecture embrace nature’s most compelling elements creating a seductive and indulgent experience. ... more   less 
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Also Known As:
The Cove Atlantis Hotel Paradise Island
Cove Atlantis Paradise Island
Atlantis Cove
The Cove Atlantis Bahamas/Paradise Island

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