After staying at the Riu Palace in Cabo, my fiancé and I were excited for our trip. This excitement turned quickly into frustration upon arriving at the Riu “Palace” Paradise Island.
I’ve stayed in many hotels and even experiencing the good and bad, this is my first time feeling compelled to review a hotel so others may think twice about staying here.
The most disappointing part of our stay was the staff. They were BEYOND rude. To the point where you felt like you were an inconvenience and any questions or drink orders were met with an eye roll and attitude. It seemed like the staff was more interested in talking with their friends or flirting with each other. If you’re looking for customer service you will be looking for a VERY long time as apparently it doesn’t exist at this Riu.
The food was okay. We only tried the Gourmet restaurant and after the service, or lack thereof, we got we cancelled our reservation at Krystal the next day and went into today. At the 9:00 seating the restaurant was not busy at all but it still took over 30 minutes for a waiter to come and offer drinks and take our orders.
The pool was disgusting! The water was dirty and had sunscreen foam. One day, one of the lights from the pool was floating around. Another guest had to put it back because the pool staff couldn’t of been bothered.
Staying at this Riu compared to others is like night and day. Do some more research before deciding upon this hotel.
- Also Known As:
- Riu Palace Paradise Island Hotel
- Riu Palace Paradise Island Hotel Paradise Island
- Riu Hotel Paradise Island
- Riu Paradise Island
- Paradise Island Sheraton
- Paradise Island Riu Hotel
- Riu Paradise Island Bahamas
- Hotel Riu Palace Paradise Island Bahamas
- Official Description (provided by the hotel):
- * Located on Paradise Island (the Bahamas), 3 km/1.8 miles from Nassau * 100 m/328 ft from "Atlantis", the largest casino in the Caribbean * 14-story building * On the beachfront * Complimentary sun loungers on the beach * 3 km/1.8 miles to downtown Nassau * 200 m/656 ft from various shops * 25 km/15.5 miles from the airport * 200 m/656 ft from a bus stop * Credit cards accepted: MasterCard, Amex, Visa, Diners ... more less
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