Our family of 3 (one 15 year old) traveled with 11 others from the ages of 12-adults. The only reason I did not rate this hotel with 5 stars is because the rooms are in need of renovation and updating. Nothing horrible, and our room was perfectly lovely. In fact, if you stay at the Royal Tower, ask for a corner room on what used to be their club levels. We were upgraded to that room when we checked in, and it was great! The view was awesome, even though it was more towards the harbor, and the fact that it had two balconies was an added perk. So, yes, it could have used some upgraded decor, but we were very pleased. In addition, the elevators to those rooms are ONLY for those rooms, so they were fast and never crowded.
As far as what others have said about service, our only problem was in the cabana we had each day. We basically had to either get our own drinks or we had to hunt someone down to place our order. That was unacceptable. I'd like to say it was that way only one day, but that was not the case. When reserving a cabana, one would generally expect top-notch service, and we did not receive that. On the flip side, I would highly recommend reserving a cabana if you are with a large group or several kids because it was a great central location for everyone to keep their items, grab a snack, rest when needed, and meet up. Service, in general, on the island is slow. Just be prepared for that, and it won’t be so frustrating.
We were prepared for the price of food and drinks. Furthermore, we didn't find the pricing any more expensive than any other resort we've been to including various Hyatt and Marriott resorts we frequent. Therefore, the price of food and drinks was not a negative factor for us. We had our driver (Sandra Ferguson...highly recommend!!!) take us to the grocery and liquor store on the way to the resort to pick up a few things for the room, and that helped out a little, but we mostly ate and drank the resort's food and drinks. We ate at Mesa Grill one night, and it was fantastic! Again, we expected the high dollar meal, as it is a fine dining experience. You get what you pay for, and it was well worth it.
The teens and adults all thoroughly enjoyed the water slides, lazy river, casino, etc. The teens' favorite activity was the Cartoon Network obstacle course! They laughed about it until they got to the resort and actually saw it in person. Then the joke was how they were all going to blow through it like nothing. Well, the joke was on them...they had an absolute blast tumbling, falling, and climbing through all the obstacles, and they wished they could do it again! (These are teens 12-16!) Their other favorite activity was the teen club, Crush. They met a ton of other teens, danced their hearts out every night until 1am, and couldn't wait to go back the next night. This was great for the adults since, while they were there, it allowed us to go to the casino or to Aura, the adult club.
A couple of other notes...we ate dinner "off campus" two of the 4 nights we were there. Twin Brothers at "Fish Fry" was just okay, even though I've read otherwise. Maybe it was just an off night. We also ate at Poop Deck. It had a great atmosphere and the food was good. We didn't take snorkeling gear, and I wish we had, so we could look around under water. And, I think we would have enjoyed staying one more night in order to go on some sort of boat excursion, perhaps to another island.
Finally, despite some of the negative reviews, if you are a mostly positive person who is going on vacation to get away and enjoy your family, friends, and some fun rides and activities, you'll probably be able to overlook or deal with a few mishaps along the way. It is truly a resort that has something for everyone. If you want luxury, stay at the Cove (we stayed there when we went 6 years ago, and it was fabulous!) If you want to save a few bucks, stay at the Royal and get over the fact that it needs some updates. And, if you want to save a lot of money, Atlantis is not a budget resort, so you may want to consider a different vacation. We are planning to go back again when the kids are 18, and they can’t wait!
- Official Description (provided by the hotel):
- The iconic Royal Towers are the most reflective of mythical Atlantis, featuring grand architecture, artwork and design. Standard rooms have one king or two queen beds, a sitting area, and French balconies, while suites have full balconies. All rooms and suites offer terrace, harbour or water views. These towers are closest to Mandara Spa, the Fitness Center, Aquaventure, Atlantis Kids Adventures, The Dig, Casino, two main pools, and several gourmet dining options. ... more less
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- Also Known As:
- Atlantis - Royal Towers Hotel Paradise Island
- Atlantis Royal Hotel
- Atlantis Royal Paradise Island
- Atlantis Paradise Island Royal Towers
- Royal Towers Atlantis
- Royal Towers Of Atlantis
- Atlantis Royal Towers, Autograph Collection Bahamas/Paradise Island