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“Beware--goods stolen poolside” 4 of 5 stars
Review of Atlantis - Royal Towers

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Atlantis - Royal Towers
4.0 of 5 Hotel   |   1 Casino Dr, New Providence Island   |  
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$350 in Added Value!
Ranked #11 of 14 hotels in Paradise Island
Senior Contributor
21 reviews 21 reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Beware--goods stolen poolside”
4 of 5 stars Reviewed June 18, 2013

Had another great trip to the Atlantis this summer! However, beware--took my pool supplies to the grotto pool at 9:30am (fairly empty at this time since cruise guests had not yet arrived). I was still wearing my running clothes--so, it appeared as if I was dropping off and going back to the room. The only people anywhere around were the EnviroScape contract crew members. I left the supplies spread out over four chairs and went back to the towel hut a little closer to Royal Towers--a two minute walk. Came right back with my towels and my Brighton flip flops had been taken! The employee who had been around the pool was long gone--believe me I looked for him everywhere-I had spoken to him and said "good morning". I also looked in all the garbage cans and lawn leaf bags I could find---gone. Reported stolen to security--nothing--don't count on the Atlantis security giving a flip! Atlantis staff did not seem surprised either--indicated that the landscape crew were contracted and not employees. DO NOT LEAVE anything valuable around the pool--I can lose a $50 pair of flip flops but don't chance your passport or jewelry!

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (631)
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Sarasota, Florida
Top Contributor
102 reviews 102 reviews
54 hotel reviews
Reviews in 47 cities Reviews in 47 cities
138 helpful votes 138 helpful votes
2 of 5 stars Reviewed June 18, 2013

This is possibly the most over-hyped/over-priced hotel in the world. I have stayed at more then 500 hotels in the past 20 years and seen hundreds more. We stayed here for my parents 50th wedding anniversary. I can imagine it was quite nice when it was originally constructed but it is getting quite dated/old/tired at this point. The worst part, however, is the number of people and children. It's so busy/crowded/loud. The lazy river was nice and the pools (though tired) were decent--but very crowded. The beach was small but the water was VERY clear and the sand was beautiful. That said, not many people were swimming because of the tiny JELLYFISH that constantly sting you while you're in the water. I'm really not being dramatic in this review. I usually give high reviews of hotels because we research the heck out of hotels before we go so we usually only stay at good places. This hotel, however, was chosen by my sister.

The 2 stars is a rating based on the price/hype of this hotel. If is was significantly cheaper the rating would accordingly be higher.

I highly suggest eating off the island at more local places. You'll save a ton of money even taking into consideration the cab fare. Very good food at some of the places around town.

  • Stayed August 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Philadelphia, Ohio
1 review
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 17, 2013

I took my family of 9 to Atlantis for our first visit to this well marketed vacation wonder of The Bahamas. Needless to say, and well understood before we went, this vacation would be costly....just short of the national debt! I will give you our thoughts in order.

Good
1. Visual outdoor beauty everywhere

2. Great special attractions...Dolphin Cay, The Dig, etc

3. Prompt attention from Guest Services

4. Overall friendly staff

5. Good food ........Carmines was exceptional...thanks Chef!


Bad

1. Casino a huge disappointment. Free beverage servers only hung around the big betters and pricey tables looking for large tips. Terrible odor permeates the entire first floor including the lobby area from smokers.

2. Pools close at 6-7 pm? Why is this when a memorable moment would be to swim at night ?

3. While grounds are beautifully landscaped, litter is often seen in the morning from the previous day that should have been cleaned up. ( towels, glasses, articles of clothing, plastic cups, etc)

4. Very difficult to navigate this huge property which makes getting to any destination a navigational challenge. Takes at least 2 days to understand.

5. I got writers cramp signing my name for everything that I already had paid for including the dining plan. You need better computer software to fix this. Millions of trees could be saved!

6. If you are a wristband collector, you'll be in heaven. Need a wristband for every activity, and if you are there with several guests, you'll need a manager to override the computer to make sure you get the proper number of wristbands since the computers are constantly screwing up how many are in your party. Again, a software issue.

7. Rooms are truly outdated for a property that bills itself as amazing, and charges you amazing prices. Very drab décor.


Ugly:

1. Toilets, phones, TVs, AC controls, often do not function properly. We had to change rooms twice as a result.

2. Cruise ships bring large amounts of outsiders to Atlantis daily on passes to use the facilities, which adds to large volumes of traffic at the pools, slides, etc. Obviously they are marketing this property any way they can, so your expensive stay is shared with day use folks, and therefore not exclusive.

3. Extra and hidden charges for everything, plus much higher prices for common goods than expected. Tanning lotion....$27.00, a small soft drink....$4.00, a newspaper...$6.00, phone access fee of $3.00 per call, and servers expecting additional tips added to the already imposed 15% fee on every bill.

4. Unpleasant room odors....major plumbing renovations needed....smoke odor in non smoking rooms.

5. Exposed electrical wires in numerous places on the grounds.

6. Inattentive lifeguards at pools and water adventures

7. No real nighttime shows.

8. Very little for young teens to do after 7pm. Crush teen nightclub charges for them to get in?

9. Very little for families to do after 7pm...too many R films at theater and you can only stare at the fish in the aquariums for so long before both get bored.



In general, we enjoyed ourselves, but when asked, all 9 of our party preferred to go somewhere else next year. Most preferred to return to the large oceanfront home at Holden Beach, NC.

Room Tip: Stay at Coral Towers......or if you want to part with even more money, The Cove. Royal Towers are in...
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  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Providenciales
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 17, 2013

Even if you are a traveler on a tight budget this place is one to experience even if it is once in a lifetime. From all the activities,places to eat,places to shop and over all size of this resort a 10 day stay will find you always excited with never enough time to take in all the fun this place has to offer.

Room Tip: Royal tower main pool view
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nassau
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 15, 2013

I live in Nassau and frequent Atlantis often but staying for the weekend was an awesome experience. Every member of staff I encountered from check in to Dolphin Encounters to the Spa to service staff was excellent. Cudos to Atlantis - well done

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 15, 2013

We had air miles and five to days to go somewhere easy. Atlantis was just right! Quicker than FL from BWI and and a great view from our Royal Towers room. We had two wonderful dinners at NOBU and great beach time. Three rides on the rapids river laughing all the way. I had some very special moments with a dolphin that I really loved! One night we ate at the beautiful The One and Only Ocean Club and really enjoyed the quiet beauty of that area. Spectacular setting. Lunches at the beach type bars and restaurants on resort were not good and very expensive. I would have been happy making my own p-nut better and jelly sandwiches...really!

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
orange co
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 14, 2013

This is truly one of the best spots to bring tween kids. We all had a blast on all of the water slides and pools. The towers concierge floors are nice and have good service. Overall the food is not that great. Sushi place is sub par compared to the other locations. Most of the food on paradise island is not that great but the resort in general makes up for everything else. The underground aquariums are beautiful!

Stayed July 2012, traveled with family
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Additional Information about Atlantis - Royal Towers

Address: 1 Casino Dr, New Providence Island
Phone Number:
Location: Caribbean > Bahamas > New Providence Island > Paradise Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Casino Hotel in Paradise Island
#6 Luxury Hotel in Paradise Island
#7 Romantic Hotel in Paradise Island
#8 On the Beach Hotel in Paradise Island
#8 Family Hotel in Paradise Island
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Atlantis - Royal Towers 4*
Official Description (provided by the hotel):
The iconic Royal Towers are the most reflective of mythical Atlantis, featuring grand architecture, artwork and design. Standard rooms have one king or two queen beds, a sitting area, French balconies, and suites have full balconies. All rooms and suites offer terrace, harbour or water views. These towers are closest to Mandara Spa, the Fitness Center, Aquaventure, Atlantis Kids Adventures, the Dig, Casino, two main pools, and several gourmet dining options. Royal Towers offers 128 concierge-level guestrooms, accessed by high-speed, keyed elevators offering the highest level of service and access to the Imperial Club. Complimentary breakfast served daily and in the afternoon hors devours and cocktails are on offer. ... more   less 
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Also Known As:
Atlantis - Royal Towers Hotel Paradise Island
Atlantis Royal Hotel
Atlantis Royal Paradise Island
Atlantis Paradise Island Royal Towers
Royal Towers Atlantis
Royal Towers Of Atlantis
Atlantis - Royal Towers Bahamas/Paradise Island

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