When you think of the Atlantis you think of this gleaming pink tower, opulence and 5 star quality but after visiting the Atlantis you’ll realise that this is far from the truth.
Before I share my experience here’s a quick summary of the good & bad points:
Expensive resort – You’re treated like walking $ signs, nothing is cheap, especially dolphin cay!
Rude staff – Staff are pushy and in the coral Towers breakfast area they are very rude and unhelpful.
Poor accommodation – Walls are thin, site needs redecorating, hard beds
Rubbish beach – A small and unappealing beach
Restaurants – Great choice of restaurants (go to Vergil’s and Johnny rockets)
Lots to do for kids – Cooking, cinema, games room, aquarium
Water park – Great fun for all ages,
So here’s what I experienced:
I stayed in the Atlantis for three days after staying in the Sandals resort (read my review) and the contrast in quality, service, and atmosphere is massive! After just one day at the Atlantis I desperately wanted to go back to the Sandals resort.
I had this image of a grand building, 5 start treatment, plush rooms etc but on entrance disappointment quickly set.
As soon as we checked in the staff insisted that we sign up for a meeting to taking about investing in properties on the resort with the caveat of having $200 at the end of the meeting even if you don’t want to invest.
All you have to do us put $50 down to secure your place because “they go quickly” We stupidly signed up but I had a change of heart and got our money back.
DONT SIGN UP we heard from guests that he stuff there really try to make you sign on the dotted line and you don’t get $200 but vouchers that can ONLY be used in the Atlantis resort.
The rooms were a let down too, the beds are hard and the balcony was terrible, rusty looking with a stiff balcony door to add to our joy. Then to add insult to injury the room walls were thin, so the antics of the teenagers next door could be heard along with their TV!
Things didn't get better though because breakfast was a joke. The staff there are rude, sarcastic and treat you like it’s not their job to assist us in taking our payment or even getting tea for us.
This is part of the resort I did not miss, the food was varied (pizza was even served) and you can eat as much as you want but the poor customer service added to a whopping price of $64 just for breakfast was very off-putting!
The Atlantis did have its good points though, the aquaventure water park is fun and something not to be missed, there are water features for all ages from massive vertical slides that will make you scream like a baby and pools where the younger ones can swim or splash about.
The marina village is also very nice; you can pick up some ice cream at the Ben a Jerry’s store, souvenirs, or just relax and marvel at the huge Yachts. While you’re there visit Johnny rockets restaurant, the staff are friendly, it’s a good place for a burger, everyone says hello to you (literally) and they even do an impromptu team dance from time to time.
A lot of people (like myself) come to the Atlantis to visit Dolphin Cay, where you can actually enter the water, touch the dolphins, hear all about them and see them perform tricks.
This is great fun for all the family BUT as expected the Atlantis not only charge you for the experience (shallow water experience) at a pricey $135 per person but they also charge you for photographs (you’re banned from taking photographs yourself) taken by their photographers available from their souvenir shop.
Once again this is pricey, a 2 print photograph will set you back $70 while an eight print will set you back $150! Yes you get some of the photos on cd, a nice leather folder and a glass frame but that is hardly worth the $150 price tag!
If you really want to see dolphins and swim with them, go to dolphin encounters on the blue lagoon island, you’ll get much more for your money and also get to do water sports on a private island.
The Atlantis also host and aquarium which is a really nice feature, as it has a variety of water life, places for kids to interact and learn about aquatic life through touching and feeding fish.
Even though I'm not a gambler the casino is a major feature of the Atlantis, the staff here are the most friendliest (I wonder why) and it’s a fascinating environment where you can learn how to play games (for free surprisingly) and of course gamble.
However it’s has bad design feature though because if you want to eat breakfast in the royal towers you have to go through the casino, so for a brief moment your kids will experience the smoky, greedy environment of the casino.
Overall as the title of my review suggests, The Atlantis is an overrated experience that is only worthy of a day visit if that, it’s very ‘fake’, expensive and misleading.
If I had to return to the Bahamas the Atlantis is a place that I would not visit again.
- Official Description (provided by the hotel):
- The iconic Royal Towers are the most reflective of mythical Atlantis, featuring grand architecture, artwork and design. Standard rooms have one king or two queen beds, a sitting area, and French balconies, while suites have full balconies. All rooms and suites offer terrace, harbour or water views. These towers are closest to Mandara Spa, the Fitness Center, Aquaventure, Atlantis Kids Adventures, The Dig, Casino, two main pools, and several gourmet dining options. ... more less
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- Also Known As:
- Atlantis - Royal Towers Hotel Paradise Island
- Atlantis Royal Hotel
- Atlantis Royal Paradise Island
- Atlantis Paradise Island Royal Towers
- Royal Towers Atlantis
- Royal Towers Of Atlantis
- Atlantis Royal Towers, Autograph Collection Bahamas/Paradise Island