I have been to the Atlantis approx. 8 times. It has always been a pleasure until this trip. Complaint #1. We went for a couples massage and it felt like the two people that gave the massages were not even certified.We spoke to the management just so they were aware and they gave us an 11.00 credit which was the difference of a deep tissue massage and a sweedish massage (funny hah). We weren't even looking for a credit. The last time we went we had massages two days in a row because it felt like a massage. We were looking to rest not get aggravated. We get them all of the time. Complaint #2. While gambling, which is the main reason I like to go to the Bahamas, I left my card on the table and my husband motioned to the pit boss to take the card because no one was picking it up. We didn't think it was a big deal. Well what a attitude we got from them. As if that was the worse thing we could have done. We told them how to do their job. Wow. Last complaint. The 15% tips are always included but we always give the additional 5 or so to everyone. That was a problem this time because it seems that the 15% is enough for 40% of the staff because the staff has such attitudes specifically the little cafe next to the market where your would have your breakfast in the morning. They don't even look you in the eye if you ask a question. Seems like you should be able to tip people yourselves. This was you get the correct service. But still 60% of the staff were still great. With competition coming in to the Bahamas this is not the time for the reputation of the Atlantis to be heading downwards.

After many years of hearing friends and family say how amazing Atlantis Resort was, we finally booked our 6-night/7-day trip (it wasn't long enough!). Even with all the hype, the resort was everything we expected and more! Staying in the Royal Towers was the prime location...it's central to everything...the restaurants (Nobu, Cafe @ The Great Hall of Waters), casino, the Marina, aquariums, Water Park & Kids Water area. Our stay happened to be in early December; when there weren't too many people which worked out nicely as far as the Water Park went. The longest we had to wait in any water slide line was about 5 minutes. Apparently, if you stay during peak times (summer), the lines can be unbearably long...no thanks. My 9-year old son couldn't get enough of the slides, especially the Leap of Faith and The Abyss. There are two main towers with 4-5 slides on each. There's a good mix of regular slides and ones that use inner tubes. On the Mayan Temple, the Serpent Slide (inner tube) has you end up in a tunnel in the Shark-filled lagoon. In the Power Tower, the Abyss has you end up in this underground grotto/aquarium...super cool. I will never again be able to ride a normal lazy river after riding the one in Atlantis. It's a lazy river cranked up to a hundred...miles of roaring rapids that my 5-year old son couldn't get enough of. Since he was 1-inch too short for any of the main slides, the lazy river was his main source of water fun, but he didn't mind...it was that fun! Also a cool feature is during the course of the river, you have the option to direct your inner tube to go up the Power Tower to experience the Drop or the Surge slides. We had so much fun seeking out all the various aquariums in the resort. There's the main one located in the Royal Towers, called The Dig. And there are a about 10 others sprinkled throughout the resort. We were still finding new ones even at the end of our stay. We ate at most of the restaurants...Nobu, Mesa Grill, the Cafe, Murray's Deli, Lagoon Bar & Grill, Virgil's BBQ, Quizno's and Ben & Jerry's, plus the pool eateries. The food is good, but be prepared to spend most of your money on food. There's a cart located just past the bridge near the beach that serves fish & chips and ginormous soft pretzels. SO GOOD!!! My mouth is watering just writing about them. I want to go back to Atlantis just for these two items. One complaint about the food is that there aren't enough affordable breakfast places to quickly grab something (Starbucks was the only option, besides a place in the lobby but was pricey...$10 for a breakfast sandwich). Another complaint...not many dessert places. We ended going to Ben & Jerry's almost every night because besides eating dessert at the one of the sit-down restaurants, there wasn't another place to quickly grab dessert. One of those serve-yourself yogurt places would be nice or a shave ice cart? We did grab dessert one night from Starbucks...yummy key lime tart! One place that we discovered during out trip was called Crush. It's a teen club located in the Coral Towers, but during the hours of 4-8 pm, they open it up for families. My boys loved the floor-to-ceiling video games w/ gaming chairs, private video game rooms, state of the art computers for internet access, touch screen games (chess, checkers), dance floor and cafe. I wish I had a place to come like this as a teen. We took part in the Dolphin Interaction at Dolphin Cay. It was a good experience getting to touch, hug & kiss the dolphins, but now that I've done it once, I'll probably never do it again. The price isn't cheap and on top of that, they get you by not letting you take your own pictures & making you buy theirs...which also is not cheap. As far as the room went, they are a nice, comfortable size. We were able to get adjoining rooms with my in-laws so having that door open between us probably made it seem bigger too. We had a great view of the Water Park area and the lagoons with the sting rays. The only down side to our room is that we found a couple of small cockroaches, but nothing we couldn't handle. if you're thinking of venturing outside the resort...don't. My brother warned me not to go into downtown Bahamas; that everything we needed was within the resort. We didn't listen because my boys wanted to see go shopping and get some souvenirs at the many flea markets. It's basically a tourist trap of little knick knacks and stuff probably made in China. Next time, we'll probably only venture out to eat since we heard of a couple good seafood restaurants that we didn't get a chance to visit. I got a chance to visit the other Towers...Beach & Coral. I didn't get to see the rooms, but as far as the lobby of these Towers went, they were a lot busier and not as luxurious. We'd consider staying in these other towers next time but get two adjoining rooms for our family for the price of one room in the Royal. Otherwise, we'd probably stick to the Royal...much nicer and again, centrally-located :-)
If you're thinking of booking a trip to Atlantis Resort...DO IT! YOU WON'T REGRET IT!!!

Nice hotel on huge grounds. It needs a bit of upgrading as it starts showing its age. However there are so many things to do and the grounds are huge. Lots of walking from one place to the other. As it is a location for all ages it can be noisy in the various pools and restaurants. Problem also is that sometimes it is hard to book a restaurant. The hotel room is good size, good bathroom and all in all nicety appointed.
Would go back again.

Last night my flight was cancelled because of weather. I called Orbitz/Atlantis to explain my situation. I was looking forward to this trip for a long time. I am shocked/upset that the hotel would not refund my money. I am currently getting the run around. This is just bad business all around. I would never use this resort moving forward and i hope no one else does. If this is how they treat you when things are difficult why would i want to go there.